Service Improvement

How can we improve PureVPN?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    209 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for choosing PureVPN for your desired VPN needs,

      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

      Keep sharing your wonderful ideas !

    • IPv6 Support for OpenVPN

      IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

      43 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • OpenVPN Config Generator

        Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
        With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
        This will be very convenient for PureVPN customers.
        Attached are 2 examples of other VPN providers providing the config generators.

        36 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
        • PureVPN program addon for OSMC (KODI) in Raspberry Pi

          Every platform has an app for choosing how to connect and where to connect but not the raspberry pi. If you want to use PureVPN on raspberry Pi, you must type all of every settings in the command line. It's very inconvenient and very hard to understand.

          36 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            5 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
          • Please start PureVPN minimized or in the Application tray

            Please start PureVPN minimized or in the Application tray or something. Don't need to see the Dashboard all the time, very intrusive.

            17 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              13 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
            • 16 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                Its a difficult task. We have clients from all over the world and it would be difficult to provide this service. However it is still under review.

                Thanks for the idea! Keep Sharing Ideas! ")

              • 12 votes
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • 9 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    3 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Fix DNS leak

                    DNS leaks on Windows 10 . The solution provided through "setting" in the Windows app does not work.

                    7 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • could we download Android .apk from the website?

                      Google Play has been out of service in certain areas...

                      7 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                      • Switch to SHA2

                        SHA1 is no longer considered secure and has been replaced by SHA2, still it is being used by you. Even browsers are planing a complete ban of SHA1 for use with SSL, because it cannot guarantee a secure connection between client and service. VPN services are useless if they use outdated security technologies. Could you please make a switch soon?

                        6 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi,

                          Thank you for choosing PureVPN for your desired VPN needs,

                          It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                          Keep sharing your wonderful ideas !

                        • Increase 150+ City of USA IPs

                          If you provide atleast 150+ City of USA IPs your IP will sell huge I guaranty it, we need huge city but we get here only 10-12 city of USA.

                          6 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • BROWSER EXTENSION!

                            Make a browser extension for chrome, firefox, etc.

                            This would allow people to quickly access a blocked website, rather than make the whole computer change location.

                            This would be useful for people who are on Skype while trying to access blocked websites; changing the whole computer results in a disconnected call, while changing just the browser wouldn't!

                            6 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              5 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                              Here you go,

                              Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                              Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                              Keep sharing your wonderful ideas !

                            • No World Cup to occupy the whole screen. STOP all the movements. Get rid of the curtain.

                              The thing that drops down with the world cup - man that's ANNOYING! It covers up most of the screen. Likewise the thing across the top of the screen (a curtain?) about 1 inch horizontal. Also everything moves around by itself - can you make another web site where things don't move around and I can get to where I want to go WITHOUT all the horrible visual distractions???

                              6 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • would love an app to install on Sony smart TV

                                give the ability to control TV with VPN

                                5 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  4 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                  Keep sharing your wonderful ideas !

                                • Provide Changelog in Website and Software

                                  I'm a new user of Purevpn. Today I updated my software from 5.13.1 to 5.14 . Then I open the website to find the changelog page to know what was the updates and fixes. But I'm shocked, because there was not any changelog page! After contacting support, Bill told me these were the changes:

                                  Our latest app has the following changes. Version 5.14.0 ( December 16th, 2015)

                                  -Internet kill switch tweaking-Tips

                                  -Restart as admin functionality

                                  -IPv6 Enabled after installation

                                  -Security improvement with file sharing and privacy mode

                                  -Minor bug fixes

                                  -Ux/Ui improvements

                                  Personally I have not seen any software without…

                                  5 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    Thank you for choosing PureVPN for your desired VPN needs,

                                    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                    Keep sharing your wonderful ideas !

                                  • Keep absolutely no logs

                                    You guys sound great, the deal breaker is you guys store logs. The main reason I want to buy a VPN is for privacy, so knowing you do store such information on users how can i trust your service?

                                    5 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thanks for sharing your concern! Let me tell you that we DO NOT log your internet activity. We do not log any user activity (sites visited, DNS lookups, emails etc.)

                                      We have mentioned it in our Term of Service on our Website.

                                    • Proxy Installation

                                      Allow also a proxy installation instead of a vpn
                                      and let me choose what I want protect.

                                      5 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        Thank you for choosing PureVPN for your desired VPN needs,

                                        It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                                        Here you go,

                                        Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                                        Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                                        Keep sharing your wonderful ideas !

                                      • 5 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          1 comment  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Please add proxy service to your servers

                                          Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
                                          The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
                                          So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

                                          4 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for choosing PureVPN for your desired VPN needs,

                                            It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                                            Here you go,

                                            Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                                            Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                                            Keep sharing your wonderful ideas !

                                          ← Previous 1 3 4 5 6
                                          • Don't see your idea?

                                          Feedback and Knowledge Base