PureVPN - Windows

How can we improve our PureVPN on Windows?

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  1. PureVPN needs to have an automatic website troubleshooter.

    Okay, so I had an issue connecting to any website directly or through a search engine. It took me a long time troubleshooting all the reasons why the websites would not work. It wasn't until I switched from Security/Privacy to dedicate IP and the PureVPN customer service rep had me choose a few different servers. After trying many different servers, there was one that fixed my issue and allowed me to open websites again. Anyways, it would be nice to have an automatic server adjustment tool that can switch to a server that is compatible with that website.

    2 votes
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      It is to inform you that we have optimized multiple servers for multip;e websites / contents in order to avoid the geo blocking.

      Do let us know the content that you are willing to access and we will let you know oh how to access that.

    • 1 vote
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        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Could you please be more specific and share the exact context of your query/request for better assistance, once we have a bit more information, I’m happy to help get everything resolved and get you in better shape to meet your desired VPN needs.

      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Be able to disengage the popup notifications advising that you are not connected to your vpn

          Those who only have their vpn connected occasionally are driven to distraction by constant popups advising it is not connected

          1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,,

            The connect / disconnect appearence is added as per the request of the customers so that they may be aware of all the connections and disconnections when the application is idle, not in used or in minimized state.

          • PureVPN needs to show a server's conjestion.

            It would be nice to know if a server is full or pretty full etc...

            1 vote
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              It is to inform you that we have made few changes on our infrastructure and implemented a balanced polices on our network, you will never find any server reaching its maximum capacity now :)

              Moreover, you can try our ‘Quick Connect’ option which will take a decision based on multiple factors including the load and will allow you to connect with the best location.

            • To be able to use alternate Firewall for auto reconnect feature. I dont use windows firewall

              To be able to use alternate Firewall for auto reconnect feature. I don't use windows firewall

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Usernames are generated by automated systems and can not be changed, even we can not chnage them manually.

                  We have plans to add an option for customized usernames in future, you will be updated onve we are about to initiate that.

                  Please don’t hesitate to share your thoughts in the future, thank you.

                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    You can choose the “Quick Connect” option if you are seeking for a single click connectivity.

                    The “Quick Connect” option will automatically connect you to the best server / mode available.

                  • Display a red +/- tone when PUREVPN disconnects

                    Display a red +/- tone when PUREVPN disconnects

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      The GUI is set on merker standards as per requested by our valuable customers.

                      Once the PureVPN app is disconnected, the colour of the connect button automatically changes along with a disconnection notification pops-up as a message.

                    • Bring back IP and split tunneling IP display.

                      The main screen of the app used to show you the your new IP in the lower right corner, and it would also show your split tunneling IP as well when you activated split tunneling. Now it does not show anything since version 6.0.1. Please bring it back!

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        We are already working on improvisations as requested by our valuable customers.

                        For now, more realistic featutes are lined up.
                        Stay tuned for new world of freedom :)

                        Will consider your idea in future, you will be updated once we’ll initiate your request.

                      • 1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • VPN Hotspot - More accessible and should support more internet protocols

                          It would be nice if it were easier to find VPN Hotspot and if it supported internet protocols like IKEV

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Double VPN and Triple VPN and DNS Protection

                            Okay so triple VPN is a bit much (still very cool), but double VPN would increase the security by masking the origin of the first connection via a purevpn server further. Also, we need to have DNS protection where our DNS is and IP of origin while using the DNS is secure. I read in the policy that you keep no IP logs, but while using your DNS, you do.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              It is to inform you that we do have an option to connect VPN into VPN (Double VPN), please join us on our 24×7 live chat support and our technical agents will guide you through.

                              Also, there are many things you can do to prevent DNS Leak. Here’re some of the most effective tips, you can choose any of the following:
                              https://support.purevpn.com/what-is-dns-leak

                            • IP Scrambling Tool

                              A tool that changes your PureVPN IP a lot while maintaining a stable connection. Maybe have a timer for it to automatically kick in, or have a random change occur at a random interval for increased security.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  It is to inform you that a pop-up message always appears once the VPN is connected & Disconnectedd :)

                                  Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input

                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    Could you please be more specific and share the exact context of your query for better assistance, once we have a bit more information, I’m happy to help get everything resolved and get you in better shape to meet your desired VPN needs. As, it is to inform you that we deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best and you will surely get it with us.

                                  • Limit

                                    The number of times you hear the sound on start is annoying. Please limit it to one sound in case setting up the connection succeeds and one if it fails.

                                    3 votes
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                                      completed  ·  0 comments  ·  UI Issue  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 36 votes
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                                        11 comments  ·  Feature Request  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Display which protocol is being used when "Auto" has been selected

                                        Specifically for the Windows app first, though I'm sure it'll be valuable for other platforms, too. Add a field on the Dashboard that displays which specific VPN protocol is in use when you have chosen "Auto" as the protocol in your settings. Currently, the Dashboard displays "Duration", "Your IP", and "Location:. Please add 1 additional line in the Dashboard that will show "Protocol" and the specific protocol that is in use at that moment.

                                        6 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Some display options should be able to be changed without disconnecting.

                                          Some options which don't affect the actual connection itself (like showing Mb/s or Kb/s for traffic in and out) should be able to be changed without disconnecting.

                                          36 votes
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                                            5 comments  ·  UI Issue  ·  Flag idea as inappropriate…  ·  Admin →
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