PureVPN - Mac

How can we improve PureVPN on Mac?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Quitting needs to be possible without further confirmation.

    Quitting needs to be possible without further confirmation. As it is now it is not possible to have the Mac shut down automatically at night because PureVPN (as the one and only application that I know!) wants to have an extra confirmation before quitting. Please change this. Thanks.

    8 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  Flag idea as inappropriate…  ·  Admin →

      We welcome your query regarding mac. It is to inform you it is the default behavior of system that it need confirmation if any of the app is running background at the time of shut down. However in order to investigate further we need screen shot of the message you get on turning off your pc. We request you to please share it on help@purevpn.com .

    • I can no longer choose my location

      On the Mac, I have lost the ability to choose my location - it always connects to the fastest server, which is quite near me and so does not allow me to hide my location. Not appearing to be in my home state was one of the features I most wanted.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • FRANCE server show inaccurate location

        When connected to france server, sites understand it as UK based ip though impossible to stream content geographically restricted.

        Thanks for your help

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Provide a way to automatically disconnect when using a trusted WiFi network

          I use VPN primarily to deal with untrusted WiFi networks when traveling. I have previously used Cloak VPN that provides a nice capability to leave the VPN on all of the time but automatically disconnect on networks that I define as trusted - such as my home WiFi. Was very convenient since I did not have to remember to turn on/off the VPN and only had the VPN overhead when I wanted it.

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              We welcome your query.

              It is to inform you that we have our customized server address for different purpose. Please use server address in server address field of VPN setting then connect.

              Server Address:
              uk2.ptoserver.com

              We appreciate your ideas on this portal and request you to please share issue on help@purevpn.com

            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • No way to connect to Italy

                When I need, no way to connect for watching TV channels. I can connect almost with every country but not the one I need to.
                It looks strange.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • VPN Connection multiple popup windows bug?

                  MacOS Sierra, latest PureVPN app 5.6.0(1). Problem when Mac has been asleep for a number of hours and the VPN connection disconnects there are 5, same text, windows popping up again and again even after killing purevpn app. text in popup windows "VPN Connection The L2TP-VPN server did not respond, Try reconnecting. If the problem continues, verify your settings and contact your Administrator" (see attached). Only solution that I found is to logoff/logon to kill off these popup windows. please fix this issue.

                  1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • The disconnect button has stopped working

                    At the most recent software update, the disconnect button stopped working - in fact, it is no longer a clickable button.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      We welcome your query regarding Mac.

                      We request you to please share the error logs with us on help@purevpn.com so we may update you accordingly.

                      Follow the steps to find logs:

                      Open Finder (found in the Dock)
                      Click on the ‘Go’ menu at the top of your screen, and select ‘Go to Folder’
                      Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
                      Open the folder with the same ‘name’ as your device. …
                      Look for files starting with Read It LaterPro.

                    • Have the Mac Menubar icon be able to connect/disconnect without the main window

                      The Mac menu icon only displays status. If I want to reconnect I have to use the main window. Make it so that the pull down menu (shield icon) is able to disconnect/reconnect with most recently selected server.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Option to desactivate the sound when connecting or disconnecting

                        I've seen another feedback asking to disable notification of disconnection. It should extend to connection...

                        0 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                          We welcome query regarding notification.

                          You are requested to please follow these steps to disable notification on mac device.

                          1-Choose Apple menu > System Preferences, then click Notifications.
                          2-Select the app on the left, then choose None below “[App] alert style” on the right.

                          Hope this answers your query, Keep sharing your Ideas!

                        • Being able to modify settings without having to disconnect.

                          I don't see any reason to be disconnected when modifying favorites and options.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • ghh

                            why cant you just set the connection and automatically reconnect? like i dont need to tell my fucking router to connect to the internet every five minutes why should i have to tell vpn to connect constantly?

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              We welcome your query regarding router connection. It is to inform you that in setting of every router you have an option of auto redial . Please mark on it then connect with VPN.

                              Moreover we appreciate your ideas on this page.However if you are facing any issue you can share it on help@purevpn.com .

                            • Please add Ike2 V2 Protocol for MacOS Application

                              Please add ike2 protocol for the MacOS application. I am using Sierra and can't get L2TP, PPTP nor IPSEC to work so I have to do the manual installation. Thus, I can't get to the killswitch, split tunneling and protected DNS features. ike2 V2 works on my IOS devices.

                              2 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Now slower than ever on any connection. Was decent and now at a crawl and getting worse. Well I guess I'm the sucker now for paying.

                                Now slower than ever on any connection. Was decent and now at a crawl and getting worse. On some days I can't even open any web page with PureVPN running. Well I guess I'm the sucker now for paying.

                                11 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Show Kill Switch option status while connected

                                  When connected, Mac version 5.5.0 (0) now shows information in the main screen.

                                  Can you please add the status of the option: Internet Kill Switch?
                                  ie. whether the option is ON or OFF.

                                  It's not possible to see the status of this option by pressing the settings button because the app then shows "Please disconnect to change your settings"

                                  Thanks

                                  8 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • It drops the connection way too often.

                                    It drops the connection way too often. Unsatisfied.

                                    4 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • give option to disable notification of disconnection

                                      I do not need to be notified every minute PureVPN is not connected--and certainly not with sound. Please give option to disable this

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 4 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Well, for one, you can figure out how to make the WATCH AMAZON PRIME work again from Europe - the real reason I bought PureVPN

                                          Get the PURPOSE to work again to WATCH AMAZON PRIME from Europe. Doesn't work anymore - will not connect.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3
                                          • Don't see your idea?

                                          PureVPN - Mac

                                          Feedback and Knowledge Base