PureVPN - Mac

How can we improve PureVPN on Mac?

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  1. 2 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • I cannot connect at all to Mexico VPN!

      since some days ago I´m not able to reach the L2Tp server to connect to Mexico, neither in my Mac nor in my iOS iPhone

      4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • purevpnos1280789

        Stop it from dropping out all the time

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • 1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • I can no longer choose my location

            On the Mac, I have lost the ability to choose my location - it always connects to the fastest server, which is quite near me and so does not allow me to hide my location. Not appearing to be in my home state was one of the features I most wanted.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • 3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hello,

                We welcome your query regarding Netflix. It is to inform you that we have our customized server address for different purpose. We suggest you to please use the following server address to connect with VPN. Once you are connected please try to access Netflix.

                Server Address:
                US: abcgo.pointtoserver.com
                abc1.ptoserver.com
                UK; uk2.ptoserver.com
                netflix-uk2.ptoserver.com

                Furthermore it is to inform that we appreciate your ideas on this portal and requested you to please share your issues and queries on help@purevpn.com. You can also join on live chat.

                Keep Sharing your Ideas !

              • Quitting needs to be possible without further confirmation.

                Quitting needs to be possible without further confirmation. As it is now it is not possible to have the Mac shut down automatically at night because PureVPN (as the one and only application that I know!) wants to have an extra confirmation before quitting. Please change this. Thanks.

                11 votes
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                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  We welcome your query regarding mac. It is to inform you it is the default behavior of system that it need confirmation if any of the app is running background at the time of shut down. However in order to investigate further we need screen shot of the message you get on turning off your pc. We request you to please share it on help@purevpn.com .

                • 1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for your suggestion, It is to inform, you can select city from our new Update by switching tab from the top of drop down menu, please join us on live chat, so we may check and assist you accordingly.

                  • I can choose which app to use vpn which app does not use vpn

                    I can choose which app to use vpn which app does not use vpn

                    3 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • FRANCE server show inaccurate location

                      When connected to france server, sites understand it as UK based ip though impossible to stream content geographically restricted.

                      Thanks for your help

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Provide a way to automatically disconnect when using a trusted WiFi network

                        I use VPN primarily to deal with untrusted WiFi networks when traveling. I have previously used Cloak VPN that provides a nice capability to leave the VPN on all of the time but automatically disconnect on networks that I define as trusted - such as my home WiFi. Was very convenient since I did not have to remember to turn on/off the VPN and only had the VPN overhead when I wanted it.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            We welcome your query.

                            It is to inform you that we have our customized server address for different purpose. Please use server address in server address field of VPN setting then connect.

                            Server Address:
                            uk2.ptoserver.com

                            We appreciate your ideas on this portal and request you to please share issue on help@purevpn.com

                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • VPN Connection multiple popup windows bug?

                              MacOS Sierra, latest PureVPN app 5.6.0(1). Problem when Mac has been asleep for a number of hours and the VPN connection disconnects there are 5, same text, windows popping up again and again even after killing purevpn app. text in popup windows "VPN Connection The L2TP-VPN server did not respond, Try reconnecting. If the problem continues, verify your settings and contact your Administrator" (see attached). Only solution that I found is to logoff/logon to kill off these popup windows. please fix this issue.

                              1 vote
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello, we welcome your query.

                                It is to inform you that on our app we allow to change protocol You are requested to please switch protocol to SSTTP on our app setting and connect with VPN.

                                If you are facing any further issue, we will suggest you to please email us on help@purevpn.com as we appreciate your ideas on this portfolio.

                              • Being able to modify settings without having to disconnect.

                                I don't see any reason to be disconnected when modifying favorites and options.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • No way to connect to Italy

                                  When I need, no way to connect for watching TV channels. I can connect almost with every country but not the one I need to.
                                  It looks strange.

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The disconnect button has stopped working

                                    At the most recent software update, the disconnect button stopped working - in fact, it is no longer a clickable button.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      We welcome your query regarding Mac.

                                      We request you to please share the error logs with us on help@purevpn.com so we may update you accordingly.

                                      Follow the steps to find logs:

                                      Open Finder (found in the Dock)
                                      Click on the ‘Go’ menu at the top of your screen, and select ‘Go to Folder’
                                      Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
                                      Open the folder with the same ‘name’ as your device. …
                                      Look for files starting with Read It LaterPro.

                                    • Have the Mac Menubar icon be able to connect/disconnect without the main window

                                      The Mac menu icon only displays status. If I want to reconnect I have to use the main window. Make it so that the pull down menu (shield icon) is able to disconnect/reconnect with most recently selected server.

                                      4 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Option to desactivate the sound when connecting or disconnecting

                                        I've seen another feedback asking to disable notification of disconnection. It should extend to connection...

                                        0 votes
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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                          We welcome query regarding notification.

                                          You are requested to please follow these steps to disable notification on mac device.

                                          1-Choose Apple menu > System Preferences, then click Notifications.
                                          2-Select the app on the left, then choose None below “[App] alert style” on the right.

                                          Hope this answers your query, Keep sharing your Ideas!

                                        • ghh

                                          why cant you just set the connection and automatically reconnect? like i dont need to tell my fucking router to connect to the internet every five minutes why should i have to tell vpn to connect constantly?

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            We welcome your query regarding router connection. It is to inform you that in setting of every router you have an option of auto redial . Please mark on it then connect with VPN.

                                            Moreover we appreciate your ideas on this page.However if you are facing any issue you can share it on help@purevpn.com .

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                                          PureVPN - Mac

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