PureVPN - Mac

How can we improve PureVPN on Mac?

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  1. It would be nice to add macOS HighSierra compatibility.

    pureVPN refuses to work with the final release of macOS High Sierra (10.13)

    9 votes
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      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • How about automatic updates? Why do I have to go to the web page and download and install?

      Most apps on the Mac have an updater that automatically downloads and installs the latest updates. Can PureVPN please do that too? Thanks!

      2 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • I would love to see a one step connect process that automatically starts up and loads the IP address into VUZE.

        Not sure of the difference between utun and ppp but it seems to be related to the different country servers. Love your product! THANK YOU!!!

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • WARNING: The BBC has blocked access to this programme because it has determined that you are using get_iplayer outside the UK.

          For over a week, regardless of the mode I choose to connect (using UK servers), when using get_iplayer on the Mac I'm getting the message: WARNING: The BBC has blocked access to this programme because it has determined that you are using get_iplayer outside the UK. And no downloads...

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Lets start with the basics: actually being able to connect to a server....

            so, so , so many times a server is not 'reachable' ("come back later")
            Finally, when i DO get a connection, it is so slow, that i just quite the connection. This is really unworkable.

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • connection to China never works

              I want to connect to an IP in China, but it almost never works. I have to try like 20 times for one success and after 20 mins it disconnected again. Then I'll never get connected.

              2 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • 4 votes
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                  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Shut down mac without confirmation of quitting app

                  Someone posted this already but it is a really annoying feature. I don't agree with your reply, no other apps that run in the background and also appear on the top bar, ask for confirmation to quit. Please change that it is terrible. I left my computer a few times on for days because I thought I shut it down but it didn't because of the purevpn message

                  2 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • PureVPN dose not allow me to select any server but USA which I do not want

                    PureVPN dose not allow me to select any server but USA which I do not want

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • I cannot connect at all to Mexico VPN!

                          since some days ago I´m not able to reach the L2Tp server to connect to Mexico, neither in my Mac nor in my iOS iPhone

                          2 votes
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                            completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 2 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hello,

                              We welcome your query regarding Netflix. It is to inform you that we have our customized server address for different purpose. We suggest you to please use the following server address to connect with VPN. Once you are connected please try to access Netflix.

                              Server Address:
                              US: abcgo.pointtoserver.com
                              abc1.ptoserver.com
                              UK; uk2.ptoserver.com
                              netflix-uk2.ptoserver.com

                              Furthermore it is to inform that we appreciate your ideas on this portal and requested you to please share your issues and queries on help@purevpn.com. You can also join on live chat.

                              Keep Sharing your Ideas !

                            • purevpnos1280789

                              Stop it from dropping out all the time

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • I can no longer choose my location

                                On the Mac, I have lost the ability to choose my location - it always connects to the fastest server, which is quite near me and so does not allow me to hide my location. Not appearing to be in my home state was one of the features I most wanted.

                                2 votes
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                                  completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Quitting needs to be possible without further confirmation.

                                  Quitting needs to be possible without further confirmation. As it is now it is not possible to have the Mac shut down automatically at night because PureVPN (as the one and only application that I know!) wants to have an extra confirmation before quitting. Please change this. Thanks.

                                  7 votes
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                                    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We welcome your query regarding mac. It is to inform you it is the default behavior of system that it need confirmation if any of the app is running background at the time of shut down. However in order to investigate further we need screen shot of the message you get on turning off your pc. We request you to please share it on help@purevpn.com .

                                  • I can choose which app to use vpn which app does not use vpn

                                    I can choose which app to use vpn which app does not use vpn

                                    2 votes
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                                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Thank you for your suggestion, It is to inform, you can select city from our new Update by switching tab from the top of drop down menu, please join us on live chat, so we may check and assist you accordingly.

                                        • 1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            We welcome your query.

                                            It is to inform you that we have our customized server address for different purpose. Please use server address in server address field of VPN setting then connect.

                                            Server Address:
                                            uk2.ptoserver.com

                                            We appreciate your ideas on this portal and request you to please share issue on help@purevpn.com

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                                          PureVPN - Mac

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