PureVPN - Mac

How can we improve PureVPN on Mac?

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  1. It would be nice to add macOS HighSierra compatibility.

    pureVPN refuses to work with the final release of macOS High Sierra (10.13)

    9 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • 7 votes
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        3 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Shut down mac without confirmation of quitting app

        Someone posted this already but it is a really annoying feature. I don't agree with your reply, no other apps that run in the background and also appear on the top bar, ask for confirmation to quit. Please change that it is terrible. I left my computer a few times on for days because I thought I shut it down but it didn't because of the purevpn message

        4 votes
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • PureVPN dose not allow me to select any server but USA which I do not want

          PureVPN dose not allow me to select any server but USA which I do not want

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • 3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • connection to China never works

              I want to connect to an IP in China, but it almost never works. I have to try like 20 times for one success and after 20 mins it disconnected again. Then I'll never get connected.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • I cannot connect at all to Mexico VPN!

                  since some days ago I´m not able to reach the L2Tp server to connect to Mexico, neither in my Mac nor in my iOS iPhone

                  4 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • purevpnos1280789

                    Stop it from dropping out all the time

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • I can no longer choose my location

                      On the Mac, I have lost the ability to choose my location - it always connects to the fastest server, which is quite near me and so does not allow me to hide my location. Not appearing to be in my home state was one of the features I most wanted.

                      4 votes
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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Quitting needs to be possible without further confirmation.

                        Quitting needs to be possible without further confirmation. As it is now it is not possible to have the Mac shut down automatically at night because PureVPN (as the one and only application that I know!) wants to have an extra confirmation before quitting. Please change this. Thanks.

                        17 votes
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                          3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          We welcome your query regarding mac. It is to inform you it is the default behavior of system that it need confirmation if any of the app is running background at the time of shut down. However in order to investigate further we need screen shot of the message you get on turning off your pc. We request you to please share it on help@purevpn.com .

                        • I can choose which app to use vpn which app does not use vpn

                          I can choose which app to use vpn which app does not use vpn

                          6 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                We welcome your query regarding Netflix. It is to inform you that we have our customized server address for different purpose. We suggest you to please use the following server address to connect with VPN. Once you are connected please try to access Netflix.

                                Server Address:
                                US: abcgo.pointtoserver.com
                                abc1.ptoserver.com
                                UK; uk2.ptoserver.com
                                netflix-uk2.ptoserver.com

                                Furthermore it is to inform that we appreciate your ideas on this portal and requested you to please share your issues and queries on help@purevpn.com. You can also join on live chat.

                                Keep Sharing your Ideas !

                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Thank you for your suggestion, It is to inform, you can select city from our new Update by switching tab from the top of drop down menu, please join us on live chat, so we may check and assist you accordingly.

                                • 1 vote
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                    We welcome your query.

                                    It is to inform you that we have our customized server address for different purpose. Please use server address in server address field of VPN setting then connect.

                                    Server Address:
                                    uk2.ptoserver.com

                                    We appreciate your ideas on this portal and request you to please share issue on help@purevpn.com

                                  • FRANCE server show inaccurate location

                                    When connected to france server, sites understand it as UK based ip though impossible to stream content geographically restricted.

                                    Thanks for your help

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Provide a way to automatically disconnect when using a trusted WiFi network

                                      I use VPN primarily to deal with untrusted WiFi networks when traveling. I have previously used Cloak VPN that provides a nice capability to leave the VPN on all of the time but automatically disconnect on networks that I define as trusted - such as my home WiFi. Was very convenient since I did not have to remember to turn on/off the VPN and only had the VPN overhead when I wanted it.

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • VPN Connection multiple popup windows bug?

                                          MacOS Sierra, latest PureVPN app 5.6.0(1). Problem when Mac has been asleep for a number of hours and the VPN connection disconnects there are 5, same text, windows popping up again and again even after killing purevpn app. text in popup windows "VPN Connection The L2TP-VPN server did not respond, Try reconnecting. If the problem continues, verify your settings and contact your Administrator" (see attached). Only solution that I found is to logoff/logon to kill off these popup windows. please fix this issue.

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello, we welcome your query.

                                            It is to inform you that on our app we allow to change protocol You are requested to please switch protocol to SSTTP on our app setting and connect with VPN.

                                            If you are facing any further issue, we will suggest you to please email us on help@purevpn.com as we appreciate your ideas on this portfolio.

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                                          PureVPN - Mac

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