Service Improvement

How can we improve PureVPN?

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  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    211 votes
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      2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for choosing PureVPN for your desired VPN needs,

      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

      Keep sharing your wonderful ideas !

    • IPv6 Support for OpenVPN

      IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

      46 votes
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        2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • OpenVPN Config Generator

        Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
        With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
        This will be very convenient for PureVPN customers.
        Attached are 2 examples of other VPN providers providing the config generators.

        39 votes
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          0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
        • Configure OpenVPN to your server in Finland

          Your server currently does not have OpenVPN support in it. Please enable it. All other Nordic countries already have it like Sweden, Denmark, Norway and even Iceland.

          1 vote
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            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Thank you for choosing PureVPN for your desired VPN needs,

            It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

            Keep sharing your wonderful ideas !

          • PureVPN program addon for OSMC (KODI) in Raspberry Pi

            Every platform has an app for choosing how to connect and where to connect but not the raspberry pi. If you want to use PureVPN on raspberry Pi, you must type all of every settings in the command line. It's very inconvenient and very hard to understand.

            36 votes
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              5 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
            • Your VPN has Anti-virus, anti-malware and anti-spyware feature?

              Your VPN has Anti-virus, anti-malware and anti-spyware feature? You should add these feature in the future.

              1 vote
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                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
              • Multiple suggestions:

                1. Add more VPN / tunnel protocols such as SSH and DNS tunneling, SSL can be nice too.

                2. Add special servers that enables us to use PureVPN as a mini private LAN between one`s logged in devices, for example, to securely access my desktop at home, while traveling with my Laptop, I understand you can use a dedicated IP for that, but it is not as secure as being encrypted end to end, also this is a simpler solution, this is a unique feature that your direct competitors do not have.

                3. Sell add-on VPS (Virtual Private Server) service.…

                4 votes
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                  Hi,

                  Thank you for choosing PureVPN for your desired VPN needs,

                  It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                  Keep sharing your wonderful ideas !

                • Switch to SHA2

                  SHA1 is no longer considered secure and has been replaced by SHA2, still it is being used by you. Even browsers are planing a complete ban of SHA1 for use with SSL, because it cannot guarantee a secure connection between client and service. VPN services are useless if they use outdated security technologies. Could you please make a switch soon?

                  7 votes
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                    1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    Thank you for choosing PureVPN for your desired VPN needs,

                    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                    Keep sharing your wonderful ideas !

                  • View list of connected or Active devices ?

                    It would be great if there is an option in the profile settings to view the list of currently active or connected devices with the option to disconnect them??

                    5 votes
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                      1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide Changelog in Website and Software

                      I'm a new user of Purevpn. Today I updated my software from 5.13.1 to 5.14 . Then I open the website to find the changelog page to know what was the updates and fixes. But I'm shocked, because there was not any changelog page! After contacting support, Bill told me these were the changes:

                      Our latest app has the following changes. Version 5.14.0 ( December 16th, 2015)

                      -Internet kill switch tweaking-Tips

                      -Restart as admin functionality

                      -IPv6 Enabled after installation

                      -Security improvement with file sharing and privacy mode

                      -Minor bug fixes

                      -Ux/Ui improvements

                      Personally I have not seen any software without…

                      7 votes
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                        1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thank you for choosing PureVPN for your desired VPN needs,

                        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                        Keep sharing your wonderful ideas !

                      • Update server list and use encryption key certificates

                        When I connect via openVPN I get the following warning:

                        "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info."

                        The following configuration is suggested by openVPN:
                        ca ca.crt
                        cert server.crt
                        key server.key # This file should be kept secret

                        In my config folder I can only find a ca.crt but no server.crt and also no server.key.

                        I have also tried your openvpn-2.1.1-install.exe but the message "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info." still came up so this does not resolve the issue.

                        Besides this I noticed that there…

                        4 votes
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                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                        • Please! Add "favorite list" for frequently used servers.

                          Its REALY HARD to scroll all this servers. And there is plenty amount of same "ideas". Make happy your customers. Its simple ))
                          Add it for "old client" first please!

                          1 vote
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Keep absolutely no logs

                            You guys sound great, the deal breaker is you guys store logs. The main reason I want to buy a VPN is for privacy, so knowing you do store such information on users how can i trust your service?

                            5 votes
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                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Thanks for sharing your concern! Let me tell you that we DO NOT log your internet activity. We do not log any user activity (sites visited, DNS lookups, emails etc.)

                              We have mentioned it in our Term of Service on our Website.

                            • No World Cup to occupy the whole screen. STOP all the movements. Get rid of the curtain.

                              The thing that drops down with the world cup - man that's ANNOYING! It covers up most of the screen. Likewise the thing across the top of the screen (a curtain?) about 1 inch horizontal. Also everything moves around by itself - can you make another web site where things don't move around and I can get to where I want to go WITHOUT all the horrible visual distractions???

                              6 votes
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                                completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • Proxy Installation

                                Allow also a proxy installation instead of a vpn
                                and let me choose what I want protect.

                                5 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                                  Here you go,

                                  Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                                  Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                                  Keep sharing your wonderful ideas !

                                • Allow customers to change their VPN password

                                  I think you should provide a tool on your website to allow a customer, once logged into the billing portal/client area, to change autonomously the username and password normally used to connect to your vpn servers. This changing should be made as soon as possibile because it would improve security.

                                  2 votes
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                                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
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