Service Improvement

Hello PUREVPNERS

We are excited to see you on our feedback forum! Acting on feedback given by our valued customers like you, we have launched our Plug-n-Play Dialer for Windows, Mac and an Android 2.0 VPN Application.

This was simply not possible without your feedback. In order to further make PureVPN feature rich, we will love your IDEAS on how to make it the best VPN service of the industry!

Shoot in your Awesome Ideas below!!

How can we improve PureVPN?

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  1. 1 vote
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      0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

      We welcome your query.

      It is to inform you that we not allowed any changes from customer end due to security of our users. In order to change email or any other information we suggest our users to email us on help@purevpn.com and our concern team will take action accordingly.

      Keep sharing your ideas!

    • Number of password characters

      Please extend the maximum number of characters used for a password. I advise people to use a sentence.

      1 vote
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        2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow customers to change their VPN password

        I think you should provide a tool on your website to allow a customer, once logged into the billing portal/client area, to change autonomously the username and password normally used to connect to your vpn servers. This changing should be made as soon as possibile because it would improve security.

        4 votes
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          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
        • could we download Android .apk from the website?

          Google Play has been out of service in certain areas...

          12 votes
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            0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
          • These Guyz Know what they do

            I was very upset at first since I was getting through then the manager himself came and supported me through remote desktop atr 3:25 am at their local time through my isp I got 5mb through vpn I got 18mbps I was shocked and happy ......I will never leave purevpn until I have a pc with me :)

            7 votes
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              0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
            • VPN for windows needs a massive overhaul

              The VPN service is amazing. The program is horrible on windows. Consider a revamp :)

              7 votes
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                1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

                Hi,

                Thanks for the great suggestion!

                We have launched new app for windows, we are getting excellent feedback from users, I would request you to download it and let us know your feedback.
                Keep sharing your great thoughts! :)

              • Keep absolutely no logs

                You guys sound great, the deal breaker is you guys store logs. The main reason I want to buy a VPN is for privacy, so knowing you do store such information on users how can i trust your service?

                9 votes
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                  Thanks for sharing your concern! Let me tell you that we DO NOT log your internet activity. We do not log any user activity (sites visited, DNS lookups, emails etc.)

                  We have mentioned it in our Term of Service on our Website.

                • by giving unlimited data access the app will become ultimate.

                  by giving unlimited data access the app will become ultimate.

                  8 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Slow VPN service

                    Your advice for improving speeds using VPN sucks:
                    http://www.purevpn.com/speed-test

                    "Coming soon" Why bother linking to this page?

                    2 votes
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                      0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                    • Can u add a feature to exclude certain web sites from vpn

                      Hello friends

                      there are certain sites refuse vpn proxies .. Is there a chance to enhance the purevpn application to add a feature that to exclude certain sites from vpn.

                      thaanx in advance

                      1 vote
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                        0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                      • 15 votes
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                          3 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                        • Provide the opportunity to choose IPs, we do not want random IPs, we want dozens of IP that we can choose!

                          I apologize if there are wrong words, but i do not speak perfect english. I wanted to buy Pure VPN, but i am very disappointed, because it is useless because you have dozens or hundreds of IPs, but they are supplied at random. Absolutely useless !!! I will explain why. For example, if I do I login to a site in the UK today, with an ID and Pure VPN give me randomly offered Ip , and the next day I login to the same site with the same ID, but with a different IP, the second two, the administrator…

                          1 vote
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                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • No World Cup to occupy the whole screen. STOP all the movements. Get rid of the curtain.

                            The thing that drops down with the world cup - man that's ANNOYING! It covers up most of the screen. Likewise the thing across the top of the screen (a curtain?) about 1 inch horizontal. Also everything moves around by itself - can you make another web site where things don't move around and I can get to where I want to go WITHOUT all the horrible visual distractions???

                            16 votes
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                              completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                            • Xbox live vpn

                              Many people are attacked by ddos on xbox. Target that group and offer protection with speed

                              1 vote
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                                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • Servers by country

                                On the Dashboard tab under the 'Country' drop-down, it says 'Select country...' but the server locations appear to be listed in no particular order. Would it be too difficult to have the locations actually organized by the actual country??

                                1 vote
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                                  0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                • speed test with desired country location

                                  Thanks for building the speed test application!
                                  I thought it would be good if you could have a choice for the higher security option where one would choose which country the server should be from.
                                  For example, I want higher security but since I am doing business in the USA, I still want the chosen server to be within the USA, i.e., speed test for servers in the USA only.
                                  I realize that I could possibly do that by selecting watching US TV, but I am not sure if watching TV purpose sets other parameters than higher security would.
                                  In…

                                  1 vote
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                                    0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • dynamic login No. of server list

                                    If dynamic login No. of server provided, user may choose a server with less people thus there must being a better stream and more balance of servers. And I don't know how you configure your server、routers and firewall. But actually some of your servers could be connected while some may not. It was quite a pity.

                                    1 vote
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                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                      We are already providing dynamic DNS to our customers. We have the best system to identify the best servers as per the need of the client. You can use our Server Recommendation Tool here:

                                      http://www.purevpn.com/speed-test

                                      You can also use our software to connect to the fastest server or can also use purpose mentioned there.

                                      Thanks! Keep sharing ideas! :)

                                    • forum use

                                      Why not let registered users of your product have immediate access to forum when they log into their account, instead of having to register again to use forum

                                      1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
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