Service Improvement

How can we improve PureVPN?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Test

    Test

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Please add proxy service to your servers

      Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
      The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
      So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

      4 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you for choosing PureVPN for your desired VPN needs,

        It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

        Here you go,

        Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

        Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

        Keep sharing your wonderful ideas !

      • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

        Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
        Would it help if you frequently changed addresses and used DDNS to track them ?

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          Thank you for choosing PureVPN for your desired VPN needs,

          I will suggest you to please once try our new Google Chrome & Mozilla Firefox extensions if you are willing to access geo blocked contents including the BBC network.

          It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

          Here you go,

          Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

          Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

          Keep sharing your wonderful ideas !

        • Number of password characters

          Please extend the maximum number of characters used for a password. I advise people to use a sentence.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
          • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

            Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                We welcome your query.

                It is to inform you that we not allowed any changes from customer end due to security of our users. In order to change email or any other information we suggest our users to email us on help@purevpn.com and our concern team will take action accordingly.

                Keep sharing your ideas!

              • Really need an App for Amazon Fire. Would love to see an app in the Amazon App store

                Really need an App for Amazon Fire. Would love to see an app in the Amazon App store. I am pretty sure I'm not the only one using a Fire App. Look forward to seeing this in the Amazon App store.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                • Softether

                  This is a new opensource client and server, they claim it can do 9x the throughput of openvpn. Would you support this?
                  softether.org

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                  • In your payment area you should clearly state what currency the purchase is being made in.

                    Its very deceiving when making my payment what currency im being charged in. NOWHERE in the payment area does it state what currency the purchase is. I was assuming it was translating the cost to my local currency but it charged my in U.S dollars, which is considerably more.

                    1 vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for choosing PureVPN for your desired VPN needs,

                      It is to inform you that all the payments that we are accepting is with respective to teh US$. Morover, I am forwarding your request to the concerned team for future considerations.

                      Keep sharing your wonderful ideas !

                    • We apologize for the inconvenience. We've grown big and bettered our services because of the valuable feedback from our customers like you.

                      Because there is no one who works in customer service but who speaks Spanish please put someone to work in customer service who speaks Spanish

                      Porque no hay nadie que trabaje en atencion al cliente pero que hable español por favor pongan a trabajar a alguien en atencion al cliente que hable español

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                        Hola,

                        Gracias por elegir PureVPN para sus necesidades deseadas de VPN,

                        Es para informarle que hemos hecho muchos cambios en los últimos 12 meses y nos sentimos orgullosos de decirle que contamos con agentes de todo el mundo y que podemos hablar en cualquier idioma según su elección :)

                        ¡Sigue compartiendo tus maravillosas ideas!

                      • would love an app to install on Linux Mint

                        just to simplify to allow for simple modification as with Windows app

                        2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                        • PureVPN program addon for OSMC (KODI) in Raspberry Pi

                          Every platform has an app for choosing how to connect and where to connect but not the raspberry pi. If you want to use PureVPN on raspberry Pi, you must type all of every settings in the command line. It's very inconvenient and very hard to understand.

                          36 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            5 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
                          • add more germany servers

                            add new server from germany with new ips and new isp dynamic ips server because most of vpn services add new germany servers in june and jul

                            2 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thank you for choosing PureVPN for your desired VPN needs,

                              It is to inform you that we have added more IP’s behind our German servers, I will suggest you to give it a go now and dshare the results with us.

                              Keep sharing your wonderful ideas !

                            • Your VPN has Anti-virus, anti-malware and anti-spyware feature?

                              Your VPN has Anti-virus, anti-malware and anti-spyware feature? You should add these feature in the future.

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • There Should Really Be A Purpose For YouTube

                                I think that there should be a purpose for YouTube mainly because there are all these options for steaming like Netflix or Hulu, but I think that YouTube is a big one that is missing. Seeing this being implemented would be absolutely amazing!

                                Thanks.

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that Youtube is now working with our services and we have also added “Youtube” as a seperate channel on our new extensions, I will suggest you to please have a look.

                                  It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                                  Here you go,

                                  Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                                  Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                                  Keep sharing your wonderful ideas !

                                • Provide Changelog in Website and Software

                                  I'm a new user of Purevpn. Today I updated my software from 5.13.1 to 5.14 . Then I open the website to find the changelog page to know what was the updates and fixes. But I'm shocked, because there was not any changelog page! After contacting support, Bill told me these were the changes:

                                  Our latest app has the following changes. Version 5.14.0 ( December 16th, 2015)

                                  -Internet kill switch tweaking-Tips

                                  -Restart as admin functionality

                                  -IPv6 Enabled after installation

                                  -Security improvement with file sharing and privacy mode

                                  -Minor bug fixes

                                  -Ux/Ui improvements

                                  Personally I have not seen any software without…

                                  5 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi,

                                    Thank you for choosing PureVPN for your desired VPN needs,

                                    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                    Keep sharing your wonderful ideas !

                                  • Update server list and use encryption key certificates

                                    When I connect via openVPN I get the following warning:

                                    "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info."

                                    The following configuration is suggested by openVPN:
                                    ca ca.crt
                                    cert server.crt
                                    key server.key # This file should be kept secret

                                    In my config folder I can only find a ca.crt but no server.crt and also no server.key.

                                    I have also tried your openvpn-2.1.1-install.exe but the message "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info." still came up so this does not resolve the issue.

                                    Besides this I noticed that there…

                                    4 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Develop dedicated server for Sling TV US (like you have for Netflix)

                                      Develop dedicated server for Sling TV US (like you have for Netflix) and
                                      Also to be able to set a favorite server to login (for sensitive apps like this one)

                                      3 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        Thank you for choosing PureVPN for your desired VPN needs,

                                        It is to inform you that the option to access Sling Tv directly is available on our extension.

                                        Keep sharing your wonderful ideas !

                                      • 1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Your india vpn is not recognized by most websites as indian ip including google. Kindly fix it

                                          Your india vpn is not recognized by most websites as indian ip including google. Kindly fix it

                                          2 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for choosing PureVPN for your desired VPN needs,

                                            It is to inform you that we have added fresh IP’s behind our Indian servers. I will suggest you to please give it a go and share the results with us.

                                            Keep sharing your wonderful ideas !

                                          ← Previous 1 3 4
                                          • Don't see your idea?

                                          Feedback and Knowledge Base