Service Improvement

Hello PUREVPNERS

We are excited to see you on our feedback forum! Acting on feedback given by our valued customers like you, we have launched our Plug-n-Play Dialer for Windows, Mac and an Android 2.0 VPN Application.

This was simply not possible without your feedback. In order to further make PureVPN feature rich, we will love your IDEAS on how to make it the best VPN service of the industry!

Shoot in your Awesome Ideas below!!

How can we improve PureVPN?

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  1. OpenVPN Config Generator

    Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
    With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
    This will be very convenient for PureVPN customers.
    Attached are 2 examples of other VPN providers providing the config generators.

    102 votes
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      0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
    • No World Cup to occupy the whole screen. STOP all the movements. Get rid of the curtain.

      The thing that drops down with the world cup - man that's ANNOYING! It covers up most of the screen. Likewise the thing across the top of the screen (a curtain?) about 1 inch horizontal. Also everything moves around by itself - can you make another web site where things don't move around and I can get to where I want to go WITHOUT all the horrible visual distractions???

      16 votes
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        completed  ·  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
      • Provide Changelog in Website and Software

        I'm a new user of Purevpn. Today I updated my software from 5.13.1 to 5.14 . Then I open the website to find the changelog page to know what was the updates and fixes. But I'm shocked, because there was not any changelog page! After contacting support, Bill told me these were the changes:

        Our latest app has the following changes. Version 5.14.0 ( December 16th, 2015)

        -Internet kill switch tweaking-Tips

        -Restart as admin functionality

        -IPv6 Enabled after installation

        -Security improvement with file sharing and privacy mode

        -Minor bug fixes

        -Ux/Ui improvements

        Personally I have not seen any software without…

        13 votes
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          0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
        • I humbly request this channel please. Fox Sports Australia

          I humbly request: Fox Sports Australia

          8 votes
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            0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
          • You should make mobile version of the site

            It's almost impossible to use your website from smartphone. And I'm doubt now am I in your target market.

            7 votes
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              0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
            • Server Live status on PureVPN web page ?

              Sorry if my suggestion is not posted in the proper section of your web site.

              I was looking on your web site and i've found the servers list for manual configuration (for configuring my router). I was wondering if there was a place where i could check the live status of the servers before choosing to connect to it and see if the server is busy or slow because lots of people have decided to choose the one i'm about to connect on ?

              Chat support has informed me that this option was possible when using the app (by choosing…

              7 votes
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                0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
              • These Guyz Know what they do

                I was very upset at first since I was getting through then the manager himself came and supported me through remote desktop atr 3:25 am at their local time through my isp I got 5mb through vpn I got 18mbps I was shocked and happy ......I will never leave purevpn until I have a pc with me :)

                7 votes
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                  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                • Download button

                  Make a button for download the software to make it easy for new peaple to get it :) i had to contact a support for the download link because i dint find it :c exuse my english please :)

                  6 votes
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                    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                  • New Prodcut YouTube upload Server as different PureVPN service

                    It is a good idea. As far as I'm concerned it will really grab more costumers who are seeking this service. Making it into a project is including this service of providing servers to upload on YouTube securely, faster, professional organized instruction with support! Making it into a product means PureVPN the best VPN Provider is specialized YouTube uploading servers provider.
                    Also collaboration with YouTube will make more uploading users come to the PureVPN easily and super high numbers!
                    eventually the decision is to either stay on same PureVPN since it allows to access YouTube without geo tagging to roam…

                    6 votes
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                      0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                    • 4 votes
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                        0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                      • no popups

                        That obnoxious popup timer thing just lost you a customer. Knock off that bullshit.

                        2 votes
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                          1 comment  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • Slow VPN service

                          Your advice for improving speeds using VPN sucks:
                          http://www.purevpn.com/speed-test

                          "Coming soon" Why bother linking to this page?

                          2 votes
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                            0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                          • Where is 45$ promotion

                            I click de banner but no 45$ promotion one year
                            It give me 50$
                            I feed cheated

                            1 vote
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                              0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                            • Features

                              Under features the slide show moves very fast, too fast to read.

                              1 vote
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                                started  ·  2 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                                • confusing start page

                                  Your start page is extremely confusing. I need facts to compare with your competitors, not animations.

                                  1 vote
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                                    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Vpn help

                                    Please make your help websites viewable without having to turn off wifi firewalls. That was the recommendation I got from one of your help chat team. Shouldn't have to do that just to view the webpage.

                                    1 vote
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                                      0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
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