Service Improvement

How can we improve PureVPN?

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  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    209 votes
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      2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for choosing PureVPN for your desired VPN needs,

      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

      Keep sharing your wonderful ideas !

    • Auto-launch split-tunneling applications

      I suggest to create a feature to enable pureVPN to auto-launch the selected applications under split-tunneling, after connected to VPN.
      It could be a small check-box at each application where you check it, if you want that application to auto-lauch after

      That would be great, instead of I have to launch the application manual after every reboot.

      3 votes
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        1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you for choosing PureVPN for your desired VPN needs,

        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

        Keep sharing your wonderful ideas !

      • Split Tunneling for specific DNS Domains and IP Ranges

        At the moment the split tunneling is only differentiating between different application. But if the application uses intranet and internet ressources, the intranet ressources does not work anymore, because every traffic of the application gets tunneled. This can be solved by adding for example DNS Domains and IP Ranges as option for the split tunneling. So if a specific Domain or IP range is accessed, only these will use the VPN service.

        3 votes
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          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
        • Please add an autoconnect feature for your firestick app

          An option to autoconnect immediately upon device startup would be great. I might forget to connect to the service after a restart and this would be a nice convenience. Thanks!

          1 vote
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            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Thank you for choosing PureVPN for your desired VPN needs,

            It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

            Keep sharing your wonderful ideas !

          • Android PureVPN app conflicts with Google Triangle app

            I have Google Triangle mobile data saving app on my Galaxy S5 which uses a VPN, it was conflicting with PureVPN in that PureVPN disconnects after 2 seconds.
            I have had to "forget" the triangle VPN in the phone settings to allow Pure VPN to connect.

            1 vote
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              1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
            • IPv6 Support for OpenVPN

              IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

              43 votes
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                2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
              • OpenVPN Config Generator

                Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
                With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
                This will be very convenient for PureVPN customers.
                Attached are 2 examples of other VPN providers providing the config generators.

                36 votes
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                  0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                • Set Own DNS within PureVPN Application

                  In your Windows App, it be useful if you have a option for "set my DNS"

                  Got the idea off another VPN Provider

                  They got it built into their Applications

                  either use PureVPN's DNS or set your own eg: google's all within the app

                  That i would find extremely useful

                  Please consider that in your next update

                  1 vote
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                    0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                  • Chrome Extension List

                    Add India to Chrome Extension list and a way to connect to a hostname ( dedicated ip)

                    2 votes
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                      0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for choosing PureVPN for your desired VPN needs,

                      It is to inform you that I am forwarding your valuable suggestions to the concerned team for future considerations.

                      Keep sharing your wonderful ideas !

                    • 1 vote
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                        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                      • Hide MAC and Scan DNS

                        add feature to hide / create fake MAC & DNS Scanner to get optimum speed

                        1 vote
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                          0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                        • Combine basic services

                          It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                          1 vote
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Thank you for reaching out to us.

                            It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                            Regards,
                            Norman
                            PureVPN Customer Success

                          • Establish an American Branch so people can use their debit cards for you service.

                            Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

                            1 vote
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                              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thank you for reaching out to us.

                              It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

                              Regards,
                              Norman
                              PureVPN Customer Success

                            • Have a KillSwitch Button on the front of the app.

                              Have a KillSwitch Button on the front of the app. Everytime, we need to go to preferences, advanced options and uncheck and check the internet killswitch to restore the internet connection.
                              Keep a Button in front(homepage) of the app so that its easy to restore internet connectivity.

                              1 vote
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                                0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thank you for choosing PureVPN for your desired VPN needs,

                                It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                Keep sharing your wonderful ideas !

                              • You need to change your app so it is easily side loaded on the fire stick

                                You need to change your app so it is easily side loaded on the fire stick

                                3 votes
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                                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                • Fix DNS leak

                                  DNS leaks on Windows 10 . The solution provided through "setting" in the Windows app does not work.

                                  7 votes
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                                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Configure OpenVPN to your server in Finland

                                    Your server currently does not have OpenVPN support in it. Please enable it. All other Nordic countries already have it like Sweden, Denmark, Norway and even Iceland.

                                    1 vote
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                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi,

                                      Thank you for choosing PureVPN for your desired VPN needs,

                                      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                      Keep sharing your wonderful ideas !

                                    • It would be great if one could actually edit ones own account details, the way it it set up to be.

                                      It would be great if one could actually edit ones own account details, the way it it set up to be. When I tried to, nothing could be changed. Support wanted to do it for me through the chat. That would have been incredibly awkward, considering that the only detail that was correct was my name, but with my surname in the wrong box. It would have been easier if I sent that information via e-mail, (Support suggested I put the suggestion here) than to do it through chat, but easier still if one could do it one self!

                                      1 vote
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                                        0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi,

                                          Thank you for choosing PureVPN for your desired VPN needs,

                                          It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                          Keep sharing your wonderful ideas !

                                        • QNAP native application

                                          Would be great to have a native app that can be downloaded from the QNAP app store. The workaround may work but is very very manual and not user friendly

                                          1 vote
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                                            0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
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