Service Improvement

Hello PUREVPNERS

We are excited to see you on our feedback forum! Acting on feedback given by our valued customers like you, we have launched our Plug-n-Play Dialer for Windows, Mac and an Android 2.0 VPN Application.

This was simply not possible without your feedback. In order to further make PureVPN feature rich, we will love your IDEAS on how to make it the best VPN service of the industry!

Shoot in your Awesome Ideas below!!

How can we improve PureVPN?

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  1. PureVPN program addon for OSMC (KODI) in Raspberry Pi

    Every platform has an app for choosing how to connect and where to connect but not the raspberry pi. If you want to use PureVPN on raspberry Pi, you must type all of every settings in the command line. It's very inconvenient and very hard to understand.

    81 votes
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      4 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
    • 34 votes
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        1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • Set Own DNS within PureVPN Application

        In your Windows App, it be useful if you have a option for "set my DNS"

        Got the idea off another VPN Provider

        They got it built into their Applications

        either use PureVPN's DNS or set your own eg: google's all within the app

        That i would find extremely useful

        Please consider that in your next update

        1 vote
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          0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
        • IPv6 Support for OpenVPN

          IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

          118 votes
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            2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
          • Give users more insight on their VPN account activity [No surf logs, just basics]

            Idea is to provide clients more visibility into their VPN sessions such as logon time stamps, bandwidth consumed, session length etc. Is there another feature/parameter you'd like to see? Of course as we do not log your browsing activity we can't show that so it's more of basic usage logs.

            4 votes
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              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
            • 1 vote
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                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
              • Hide MAC and Scan DNS

                add feature to hide / create fake MAC & DNS Scanner to get optimum speed

                1 vote
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                  0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                • You need to change your app so it is easily side loaded on the fire stick

                  You need to change your app so it is easily side loaded on the fire stick

                  9 votes
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                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Combine basic services

                    It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                    1 vote
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for reaching out to us.

                      It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                      Regards,
                      Norman
                      PureVPN Customer Success

                    • Establish an American Branch so people can use their debit cards for you service.

                      Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

                      1 vote
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                        0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thank you for reaching out to us.

                        It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

                        Regards,
                        Norman
                        PureVPN Customer Success

                      • OpenVPN Config Generator

                        Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
                        With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
                        This will be very convenient for PureVPN customers.
                        Attached are 2 examples of other VPN providers providing the config generators.

                        102 votes
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                          0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                        • 43 votes
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                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • BROWSER EXTENSION!

                            Make a browser extension for chrome, firefox, etc.

                            This would allow people to quickly access a blocked website, rather than make the whole computer change location.

                            This would be useful for people who are on Skype while trying to access blocked websites; changing the whole computer results in a disconnected call, while changing just the browser wouldn't!

                            21 votes
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                              5 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Thank you for your valuable suggestion, I have conveyed your message to concerned department so they can further evaluate the possibility.

                              Keep sharing your valuable ideas, so we can give you awesome services!

                            • would love an app to install on Linux Mint

                              just to simplify to allow for simple modification as with Windows app

                              6 votes
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                                0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add support for Netflix Super HD

                                Internet service provider (here pureVPN) must use Open Connect to provide Netflix streaming with Super HD quality.

                                https://signup.netflix.com/superhd

                                1 vote
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                                  4 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
                                • It would be great if one could actually edit ones own account details, the way it it set up to be.

                                  It would be great if one could actually edit ones own account details, the way it it set up to be. When I tried to, nothing could be changed. Support wanted to do it for me through the chat. That would have been incredibly awkward, considering that the only detail that was correct was my name, but with my surname in the wrong box. It would have been easier if I sent that information via e-mail, (Support suggested I put the suggestion here) than to do it through chat, but easier still if one could do it one self!

                                  1 vote
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                                    0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
                                  • QNAP native application

                                    Would be great to have a native app that can be downloaded from the QNAP app store. The workaround may work but is very very manual and not user friendly

                                    3 votes
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                                      0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Your VPN has Anti-virus, anti-malware and anti-spyware feature?

                                      Your VPN has Anti-virus, anti-malware and anti-spyware feature? You should add these feature in the future.

                                      1 vote
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                                        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                      • You should make mobile version of the site

                                        It's almost impossible to use your website from smartphone. And I'm doubt now am I in your target market.

                                        7 votes
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                                          0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 4 votes
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                                            under review  ·  2 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
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