Service Improvement

Hello PUREVPNERS

We are excited to see you on our feedback forum! Acting on feedback given by our valued customers like you, we have launched our Plug-n-Play Dialer for Windows, Mac and an Android 2.0 VPN Application.

This was simply not possible without your feedback. In order to further make PureVPN feature rich, we will love your IDEAS on how to make it the best VPN service of the industry!

Shoot in your Awesome Ideas below!!

How can we improve PureVPN?

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  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    607 votes
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      1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
    • Enable server certificate verification method for OpenVPN

      Enable server certificate verification method for OpenVPN.
      This is more secure and prevent man in the middle attacks.

      279 votes
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        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • Domain Fronting

        Use domain fronting techniques to bypass censorship
        http://resources.infosecinstitute.com/domain-fronting/
        Signal messenger use domain fronting

        4 votes
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          1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
        • IPv6 Support for OpenVPN

          IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

          118 votes
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            2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
          • Split Tunneling for specific DNS Domains and IP Ranges

            At the moment the split tunneling is only differentiating between different application. But if the application uses intranet and internet ressources, the intranet ressources does not work anymore, because every traffic of the application gets tunneled. This can be solved by adding for example DNS Domains and IP Ranges as option for the split tunneling. So if a specific Domain or IP range is accessed, only these will use the VPN service.

            3 votes
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              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
            • In Settings - Add Local Proxy Settings Support

              Hello,

              I have one suggestion; add the ability to put local proxy server settings into the purevpn software, so that someone who uses a network which requires local proxy server settings to use the network will not have issues with that.

              1 vote
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                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
              • Please add proxy service to your servers

                Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
                The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
                So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

                9 votes
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • Please eliminate the ads when I load PureVPN

                  I pay for your service. I don't like having to see an ad every time I log in. That is usually the practice for free software or services.

                  1. I would be happy to pay a little more for a service level that has no ads.
                  2. I would like to start PureVPN and not get ANY window popping up, whether it contains ads or not. It is one extra nuisance every time I log in, and once ads are removed, that step seems unnecessary to me.

                  Thanks.

                  3 votes
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                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Support for connection through a proxy

                    An implementation of the app that works through a proxy server (connection to VPN and also the login ) would be greatly appreciated and for sure make PureVPN available to a lot more potential customers. I understand that this is not possible for all VPN types but OpenVPN and SSTP (a bit trickier) are possible.

                    3 votes
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

                      Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

                      2 votes
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                        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                      • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

                        Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
                        Would it help if you frequently changed addresses and used DDNS to track them ?

                        1 vote
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                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                          We welcome your query regarding BBC iPlayer.

                          We request you to please use server address in dedicated-ip mode of our app then connect with VPN and access BBC iPlayer.

                          Server Address:
                          uk2.ptoserver.com
                          amazon-uk.pointtoserver,com

                          Moreover, it is to inform you that we appreciate suggestion/ideas on this portfolio and request you to share your issues on help@purevpn.com

                        • 1 vote
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Combine basic services

                            It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                            1 vote
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                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thank you for reaching out to us.

                              It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                              Regards,
                              Norman
                              PureVPN Customer Success

                            • Status Page

                              I am unable to connect to my Pure VPN account. I contacted support and was told there was a server down.

                              you should have a live Status page to notify customers of service issues.

                              3 votes
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                                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • Timed Auto IP Change

                                I was planning to setup a CLoud Virtual Machine to run a script to get auto real-time data feeds for my website.
                                Since the VM always stay online running the script, I would love to have a feature of Timed Auto IP change.

                                Since the VM is always online and if by chance I dont manually change the location I risk being blocked and my live data feed will stop coming to my website.

                                Maybe a support doc if this can be setup on OpenVPN would also suffice for the moment.

                                I found this one of your competitor VPN provider.…

                                1 vote
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                                  1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                • Weekly rate

                                  It would be great to have a weekly rate. I know many people need it for just a few days or a week.

                                  3 votes
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                                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Change your IP addresses

                                    Your IP addresses (french IP@) start to be recognized as VPN provider and then blacklisted by some web sites.

                                    1 vote
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                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                    • You need to change your app so it is easily side loaded on the fire stick

                                      You need to change your app so it is easily side loaded on the fire stick

                                      9 votes
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                                        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Give the ability to provide aliases or change the name of servers

                                        Give the ability to provide aliases or change the name of servers such as:

                                        Chicago - Change it to "Chicago - Streaming" or just be able to change that server to say "Streaming"

                                        3 votes
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                                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                        • I added Smart DNS as I was told Netflix UK is available. It is not and connecting to a site and going to Netflix doesn't work.

                                          I added Smart DNS as I was told Netflix UK is available. It is not and connecting to a site and going to Netflix doesn't work.

                                          1 vote
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                                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
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