Service Improvement

How can we improve PureVPN?

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  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    209 votes
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      2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

      Hi,

      Thank you for choosing PureVPN for your desired VPN needs,

      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

      Keep sharing your wonderful ideas !

    • Split Tunneling for specific DNS Domains and IP Ranges

      At the moment the split tunneling is only differentiating between different application. But if the application uses intranet and internet ressources, the intranet ressources does not work anymore, because every traffic of the application gets tunneled. This can be solved by adding for example DNS Domains and IP Ranges as option for the split tunneling. So if a specific Domain or IP range is accessed, only these will use the VPN service.

      3 votes
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        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • Please add an autoconnect feature for your firestick app

        An option to autoconnect immediately upon device startup would be great. I might forget to connect to the service after a restart and this would be a nice convenience. Thanks!

        1 vote
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          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          Thank you for choosing PureVPN for your desired VPN needs,

          It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

          Keep sharing your wonderful ideas !

        • IPv6 Support for OpenVPN

          IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

          43 votes
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            2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
          • Please add proxy service to your servers

            Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
            The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
            So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

            4 votes
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              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              Thank you for choosing PureVPN for your desired VPN needs,

              It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

              Here you go,

              Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

              Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

              Keep sharing your wonderful ideas !

            • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

              Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
              Would it help if you frequently changed addresses and used DDNS to track them ?

              1 vote
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                1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                Hi,

                Thank you for choosing PureVPN for your desired VPN needs,

                I will suggest you to please once try our new Google Chrome & Mozilla Firefox extensions if you are willing to access geo blocked contents including the BBC network.

                It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                Here you go,

                Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                Keep sharing your wonderful ideas !

              • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

                Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

                1 vote
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                  • Combine basic services

                    It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                    1 vote
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for reaching out to us.

                      It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                      Regards,
                      Norman
                      PureVPN Customer Success

                    • would love an app to install on Sony smart TV

                      give the ability to control TV with VPN

                      5 votes
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                        4 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thank you for choosing PureVPN for your desired VPN needs,

                        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                        Keep sharing your wonderful ideas !

                      • You need to change your app so it is easily side loaded on the fire stick

                        You need to change your app so it is easily side loaded on the fire stick

                        3 votes
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                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                        • Fix DNS leak

                          DNS leaks on Windows 10 . The solution provided through "setting" in the Windows app does not work.

                          7 votes
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Configure OpenVPN to your server in Finland

                            Your server currently does not have OpenVPN support in it. Please enable it. All other Nordic countries already have it like Sweden, Denmark, Norway and even Iceland.

                            1 vote
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                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thank you for choosing PureVPN for your desired VPN needs,

                              It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                              Keep sharing your wonderful ideas !

                            • 12 votes
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                                1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • add more germany servers

                                add new server from germany with new ips and new isp dynamic ips server because most of vpn services add new germany servers in june and jul

                                2 votes
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                                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that we have added more IP’s behind our German servers, I will suggest you to give it a go now and dshare the results with us.

                                  Keep sharing your wonderful ideas !

                                • Your VPN has Anti-virus, anti-malware and anti-spyware feature?

                                  Your VPN has Anti-virus, anti-malware and anti-spyware feature? You should add these feature in the future.

                                  1 vote
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                                    0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Multiple suggestions:

                                    1. Add more VPN / tunnel protocols such as SSH and DNS tunneling, SSL can be nice too.

                                    2. Add special servers that enables us to use PureVPN as a mini private LAN between one`s logged in devices, for example, to securely access my desktop at home, while traveling with my Laptop, I understand you can use a dedicated IP for that, but it is not as secure as being encrypted end to end, also this is a simpler solution, this is a unique feature that your direct competitors do not have.

                                    3. Sell add-on VPS (Virtual Private Server) service.…

                                    4 votes
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                                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                      Hi,

                                      Thank you for choosing PureVPN for your desired VPN needs,

                                      It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                      Keep sharing your wonderful ideas !

                                    • Switch to SHA2

                                      SHA1 is no longer considered secure and has been replaced by SHA2, still it is being used by you. Even browsers are planing a complete ban of SHA1 for use with SSL, because it cannot guarantee a secure connection between client and service. VPN services are useless if they use outdated security technologies. Could you please make a switch soon?

                                      6 votes
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                                        1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        Thank you for choosing PureVPN for your desired VPN needs,

                                        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                        Keep sharing your wonderful ideas !

                                      • View list of connected or Active devices ?

                                        It would be great if there is an option in the profile settings to view the list of currently active or connected devices with the option to disconnect them??

                                        4 votes
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                                          1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Update server list and use encryption key certificates

                                          When I connect via openVPN I get the following warning:

                                          "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info."

                                          The following configuration is suggested by openVPN:
                                          ca ca.crt
                                          cert server.crt
                                          key server.key # This file should be kept secret

                                          In my config folder I can only find a ca.crt but no server.crt and also no server.key.

                                          I have also tried your openvpn-2.1.1-install.exe but the message "WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info." still came up so this does not resolve the issue.

                                          Besides this I noticed that there…

                                          4 votes
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                                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
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