Service Improvement

How can we improve PureVPN?

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  1. Test

    Test

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Please add an autoconnect feature for your firestick app

      An option to autoconnect immediately upon device startup would be great. I might forget to connect to the service after a restart and this would be a nice convenience. Thanks!

      1 vote
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        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you for choosing PureVPN for your desired VPN needs,

        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

        Keep sharing your wonderful ideas !

      • Auto-launch split-tunneling applications

        I suggest to create a feature to enable pureVPN to auto-launch the selected applications under split-tunneling, after connected to VPN.
        It could be a small check-box at each application where you check it, if you want that application to auto-lauch after

        That would be great, instead of I have to launch the application manual after every reboot.

        3 votes
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          1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          Thank you for choosing PureVPN for your desired VPN needs,

          It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

          Keep sharing your wonderful ideas !

        • Split Tunneling for specific DNS Domains and IP Ranges

          At the moment the split tunneling is only differentiating between different application. But if the application uses intranet and internet ressources, the intranet ressources does not work anymore, because every traffic of the application gets tunneled. This can be solved by adding for example DNS Domains and IP Ranges as option for the split tunneling. So if a specific Domain or IP range is accessed, only these will use the VPN service.

          3 votes
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            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
          • Android PureVPN app conflicts with Google Triangle app

            I have Google Triangle mobile data saving app on my Galaxy S5 which uses a VPN, it was conflicting with PureVPN in that PureVPN disconnects after 2 seconds.
            I have had to "forget" the triangle VPN in the phone settings to allow Pure VPN to connect.

            1 vote
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              1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
            • Set Own DNS within PureVPN Application

              In your Windows App, it be useful if you have a option for "set my DNS"

              Got the idea off another VPN Provider

              They got it built into their Applications

              either use PureVPN's DNS or set your own eg: google's all within the app

              That i would find extremely useful

              Please consider that in your next update

              1 vote
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                0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
              • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

                Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

                1 vote
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

                  Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
                  Would it help if you frequently changed addresses and used DDNS to track them ?

                  1 vote
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                    1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                    Hi,

                    Thank you for choosing PureVPN for your desired VPN needs,

                    I will suggest you to please once try our new Google Chrome & Mozilla Firefox extensions if you are willing to access geo blocked contents including the BBC network.

                    It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                    Here you go,

                    Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                    Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                    Keep sharing your wonderful ideas !

                  • 1 vote
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • Hide MAC and Scan DNS

                      add feature to hide / create fake MAC & DNS Scanner to get optimum speed

                      1 vote
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                        0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                          We welcome your query.

                          It is to inform you that we not allowed any changes from customer end due to security of our users. In order to change email or any other information we suggest our users to email us on help@purevpn.com and our concern team will take action accordingly.

                          Keep sharing your ideas!

                        • Combine basic services

                          It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                          1 vote
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Thank you for reaching out to us.

                            It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                            Regards,
                            Norman
                            PureVPN Customer Success

                          • Establish an American Branch so people can use their debit cards for you service.

                            Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

                            1 vote
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                              0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi,

                              Thank you for reaching out to us.

                              It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

                              Regards,
                              Norman
                              PureVPN Customer Success

                            • Please add proxy service to your servers

                              Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
                              The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
                              So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

                              4 votes
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                                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thank you for choosing PureVPN for your desired VPN needs,

                                It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                                Here you go,

                                Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                                Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                                Keep sharing your wonderful ideas !

                              • Chrome Extension List

                                Add India to Chrome Extension list and a way to connect to a hostname ( dedicated ip)

                                2 votes
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                                  0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi,

                                  Thank you for choosing PureVPN for your desired VPN needs,

                                  It is to inform you that I am forwarding your valuable suggestions to the concerned team for future considerations.

                                  Keep sharing your wonderful ideas !

                                • Number of password characters

                                  Please extend the maximum number of characters used for a password. I advise people to use a sentence.

                                  1 vote
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                                    2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Softether

                                    This is a new opensource client and server, they claim it can do 9x the throughput of openvpn. Would you support this?
                                    softether.org

                                    1 vote
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                                      0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Have a KillSwitch Button on the front of the app.

                                      Have a KillSwitch Button on the front of the app. Everytime, we need to go to preferences, advanced options and uncheck and check the internet killswitch to restore the internet connection.
                                      Keep a Button in front(homepage) of the app so that its easy to restore internet connectivity.

                                      1 vote
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                                        0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                                        Hi,

                                        Thank you for choosing PureVPN for your desired VPN needs,

                                        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

                                        Keep sharing your wonderful ideas !

                                      • Really need an App for Amazon Fire. Would love to see an app in the Amazon App store

                                        Really need an App for Amazon Fire. Would love to see an app in the Amazon App store. I am pretty sure I'm not the only one using a Fire App. Look forward to seeing this in the Amazon App store.

                                        1 vote
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                                          1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                        • In your payment area you should clearly state what currency the purchase is being made in.

                                          Its very deceiving when making my payment what currency im being charged in. NOWHERE in the payment area does it state what currency the purchase is. I was assuming it was translating the cost to my local currency but it charged my in U.S dollars, which is considerably more.

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for choosing PureVPN for your desired VPN needs,

                                            It is to inform you that all the payments that we are accepting is with respective to teh US$. Morover, I am forwarding your request to the concerned team for future considerations.

                                            Keep sharing your wonderful ideas !

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