Service Improvement

Hello PUREVPNERS

We are excited to see you on our feedback forum! Acting on feedback given by our valued customers like you, we have launched our Plug-n-Play Dialer for Windows, Mac and an Android 2.0 VPN Application.

This was simply not possible without your feedback. In order to further make PureVPN feature rich, we will love your IDEAS on how to make it the best VPN service of the industry!

Shoot in your Awesome Ideas below!!

How can we improve PureVPN?

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  1. OpenVPN Support for Other Encryption Cipher

    Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
    For example AES-128-CBC.
    This provides more flexibility to the users.

    601 votes
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      1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
    • Enable server certificate verification method for OpenVPN

      Enable server certificate verification method for OpenVPN.
      This is more secure and prevent man in the middle attacks.

      273 votes
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        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
      • IPv6 Support for OpenVPN

        IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

        118 votes
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          2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
        • OpenVPN Config Generator

          Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
          With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
          This will be very convenient for PureVPN customers.
          Attached are 2 examples of other VPN providers providing the config generators.

          102 votes
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            0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • In Settings - Add Local Proxy Settings Support

              Hello,

              I have one suggestion; add the ability to put local proxy server settings into the purevpn software, so that someone who uses a network which requires local proxy server settings to use the network will not have issues with that.

              1 vote
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                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
              • Please add proxy service to your servers

                Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
                The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
                So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

                9 votes
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                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • Set Own DNS within PureVPN Application

                  In your Windows App, it be useful if you have a option for "set my DNS"

                  Got the idea off another VPN Provider

                  They got it built into their Applications

                  either use PureVPN's DNS or set your own eg: google's all within the app

                  That i would find extremely useful

                  Please consider that in your next update

                  1 vote
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                    0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please eliminate the ads when I load PureVPN

                    I pay for your service. I don't like having to see an ad every time I log in. That is usually the practice for free software or services.

                    1. I would be happy to pay a little more for a service level that has no ads.
                    2. I would like to start PureVPN and not get ANY window popping up, whether it contains ads or not. It is one extra nuisance every time I log in, and once ads are removed, that step seems unnecessary to me.

                    Thanks.

                    3 votes
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                    • Support for connection through a proxy

                      An implementation of the app that works through a proxy server (connection to VPN and also the login ) would be greatly appreciated and for sure make PureVPN available to a lot more potential customers. I understand that this is not possible for all VPN types but OpenVPN and SSTP (a bit trickier) are possible.

                      3 votes
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                        0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                      • Number of password characters

                        Please extend the maximum number of characters used for a password. I advise people to use a sentence.

                        1 vote
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                          2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                        • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

                          Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

                          2 votes
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                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                          • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

                            Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
                            Would it help if you frequently changed addresses and used DDNS to track them ?

                            1 vote
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                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                              We welcome your query regarding BBC iPlayer.

                              We request you to please use server address in dedicated-ip mode of our app then connect with VPN and access BBC iPlayer.

                              Server Address:
                              uk2.ptoserver.com
                              amazon-uk.pointtoserver,com

                              Moreover, it is to inform you that we appreciate suggestion/ideas on this portfolio and request you to share your issues on help@purevpn.com

                            • 1 vote
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                                0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                              • Hide MAC and Scan DNS

                                add feature to hide / create fake MAC & DNS Scanner to get optimum speed

                                1 vote
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                                  0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                • Don't automatically autobill!!!!!! OMG It is the worst thing in the world...it's just a stupid piratey trick for you to increase revenue

                                  It's just a stupid piratey trick to increase revenue, and personally I find it offensive on many levels...it's almost lying (said nothing about it till I asked Lisa, your wonderful live chat rep (my experiences with them have been great, btw.. Ryan is awesome too, super nice guy very helpful and smart)...but automatic autobill?
                                  C'mon guys, noo....I know everyone else does it, but brand yourselves as being different! Trust me if you advertise that you do not automatically autobill, you will get more customers. I actually have some experience in the business/marketing field, (If you have job openings let me…

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                                      We welcome your query.

                                      It is to inform you that we not allowed any changes from customer end due to security of our users. In order to change email or any other information we suggest our users to email us on help@purevpn.com and our concern team will take action accordingly.

                                      Keep sharing your ideas!

                                    • Renewal

                                      Here's my thoughts, been with you for a couple of years and happy with the service but why is renewal such a pain! An email one month/one week/one day out would greatly help continuing our relationship, last year it lapsed and if I hadn't set a reminder this year would have been the same. When logged into the member area why isn't there a renewal tab? Why do you have to do it thru another web page then the renewal recognises you enough to add it to your membership but creates a new user & password! Why?

                                      4 votes
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                                        0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Establish an American Branch so people can use their debit cards for you service.

                                        Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

                                        1 vote
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                                          0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi,

                                          Thank you for reaching out to us.

                                          It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

                                          Regards,
                                          Norman
                                          PureVPN Customer Success

                                        • Combine basic services

                                          It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                                          1 vote
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                                            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for reaching out to us.

                                            It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                                            Regards,
                                            Norman
                                            PureVPN Customer Success

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