Service Improvement

How can we improve PureVPN?

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  1. Test

    Test

    1 vote
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • OpenVPN Support for Other Encryption Cipher

      Please implement the feature for OpenVPN users to be able to select the encryption cipher the is required.
      For example AES-128-CBC.
      This provides more flexibility to the users.

      209 votes
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        2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

        Hi,

        Thank you for choosing PureVPN for your desired VPN needs,

        It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

        Keep sharing your wonderful ideas !

      • Auto-launch split-tunneling applications

        I suggest to create a feature to enable pureVPN to auto-launch the selected applications under split-tunneling, after connected to VPN.
        It could be a small check-box at each application where you check it, if you want that application to auto-lauch after

        That would be great, instead of I have to launch the application manual after every reboot.

        3 votes
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          1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

          Hi,

          Thank you for choosing PureVPN for your desired VPN needs,

          It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

          Keep sharing your wonderful ideas !

        • Split Tunneling for specific DNS Domains and IP Ranges

          At the moment the split tunneling is only differentiating between different application. But if the application uses intranet and internet ressources, the intranet ressources does not work anymore, because every traffic of the application gets tunneled. This can be solved by adding for example DNS Domains and IP Ranges as option for the split tunneling. So if a specific Domain or IP range is accessed, only these will use the VPN service.

          3 votes
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            0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
          • Please add an autoconnect feature for your firestick app

            An option to autoconnect immediately upon device startup would be great. I might forget to connect to the service after a restart and this would be a nice convenience. Thanks!

            1 vote
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              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

              Hi,

              Thank you for choosing PureVPN for your desired VPN needs,

              It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

              Keep sharing your wonderful ideas !

            • Android PureVPN app conflicts with Google Triangle app

              I have Google Triangle mobile data saving app on my Galaxy S5 which uses a VPN, it was conflicting with PureVPN in that PureVPN disconnects after 2 seconds.
              I have had to "forget" the triangle VPN in the phone settings to allow Pure VPN to connect.

              1 vote
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                1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
              • IPv6 Support for OpenVPN

                IPv6 is very common nowadays. More and more ISPs are using IPv6 as well. It would be great if IPv6 is supported for OpenVPN.

                43 votes
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                  2 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                • OpenVPN Config Generator

                  Please add OpenVPN Config Generator on PureVPN's website to generate ovpn config.
                  With this we can always generate the most up to date ovpn config files instead of looking for download links for the latest config files.
                  This will be very convenient for PureVPN customers.
                  Attached are 2 examples of other VPN providers providing the config generators.

                  36 votes
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                    0 comments  ·  Website  ·  Flag idea as inappropriate…  ·  Admin →
                  • Please add proxy service to your servers

                    Many vpn-customers want safe and anonymous access to services and websites located in their home country who often are restricted to domestic users only.
                    The way to solve this is to connect to the Purevpn openvpn-server in your home country via a Purevpn owned proxy located in a legally sovereign country like Russia or New Zealand.
                    So please install a proxy service to each of the servers that you own anyway and configure your openvpn-servers so they will allow tcp connections via those proxies.

                    4 votes
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                      0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                      Hi,

                      Thank you for choosing PureVPN for your desired VPN needs,

                      It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                      Here you go,

                      Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                      Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                      Keep sharing your wonderful ideas !

                    • Not . being able to access BBC Iplayer from outside of th UK is a real pain.

                      Not . being able to access BBC Iplayer from outside of th UK is a real pain. I assume the bbc is blocking your server Ipaddresses
                      Would it help if you frequently changed addresses and used DDNS to track them ?

                      1 vote
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                        1 comment  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi,

                        Thank you for choosing PureVPN for your desired VPN needs,

                        I will suggest you to please once try our new Google Chrome & Mozilla Firefox extensions if you are willing to access geo blocked contents including the BBC network.

                        It is to inform you that PureVPN, world’s fastest VPN service, now offers instant and hassle-free online protection for your Chrome and Mozilla Browsers. With enhanced accessibility, new and improved features and an ever-growing network of more than 30 dedicated servers (separate from the VPN network), you are guaranteed the highest level of accessibility and fastest VPN speeds worldwide.

                        Here you go,

                        Google Chrome : https://support.purevpn.com/purevpn-chrome-extension

                        Mozilla Firefox : https://support.purevpn.com/purevpn-firefox-extension

                        Keep sharing your wonderful ideas !

                      • Set Own DNS within PureVPN Application

                        In your Windows App, it be useful if you have a option for "set my DNS"

                        Got the idea off another VPN Provider

                        They got it built into their Applications

                        either use PureVPN's DNS or set your own eg: google's all within the app

                        That i would find extremely useful

                        Please consider that in your next update

                        1 vote
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                          0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                        • Number of password characters

                          Please extend the maximum number of characters used for a password. I advise people to use a sentence.

                          1 vote
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                            2 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →
                          • Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test)

                            Hi! On iOS, please add the option to connect to the fastest overall server with one click (without manually executing ping test). Thanks!

                            1 vote
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                              0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                            • Chrome Extension List

                              Add India to Chrome Extension list and a way to connect to a hostname ( dedicated ip)

                              2 votes
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                                0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →

                                Hi,

                                Thank you for choosing PureVPN for your desired VPN needs,

                                It is to inform you that I am forwarding your valuable suggestions to the concerned team for future considerations.

                                Keep sharing your wonderful ideas !

                              • 1 vote
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                                  0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →
                                • Hide MAC and Scan DNS

                                  add feature to hide / create fake MAC & DNS Scanner to get optimum speed

                                  1 vote
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                                    0 comments  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Others..  ·  Flag idea as inappropriate…  ·  Admin →

                                      We welcome your query.

                                      It is to inform you that we not allowed any changes from customer end due to security of our users. In order to change email or any other information we suggest our users to email us on help@purevpn.com and our concern team will take action accordingly.

                                      Keep sharing your ideas!

                                    • Really need an App for Amazon Fire. Would love to see an app in the Amazon App store

                                      Really need an App for Amazon Fire. Would love to see an app in the Amazon App store. I am pretty sure I'm not the only one using a Fire App. Look forward to seeing this in the Amazon App store.

                                      1 vote
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                                        1 comment  ·  VPN Applications/Dialers  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Combine basic services

                                        It is a real drag having to change what kind of things one has to do with the VPN client. What if I want to do streaming and have security and download, too. It should be a no choice deal, with all services provided with one connection.

                                        1 vote
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                                          0 comments  ·  VPN Service  ·  Flag idea as inappropriate…  ·  Admin →

                                          Hi,

                                          Thank you for reaching out to us.

                                          It is to inform you that your Idea/suggestion is forwarded to the respective department and it is under review. Moreover, you can create a manual connection as well, in which you will not have to worry about selecting any mode and you can full fill all your purposes with the same VPN connection.

                                          Regards,
                                          Norman
                                          PureVPN Customer Success

                                        • Establish an American Branch so people can use their debit cards for you service.

                                          Many problems trying to just get an account because debit cards can't do international accounts, and a lot of us don't even begin to trust Paypal.

                                          1 vote
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                                            0 comments  ·  Customer Support  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hi,

                                            Thank you for reaching out to us.

                                            It is to inform you that we have forwarded your Idea/feedback to the respective department and it is under review. Moreover, you can also contact your bank and allow international transaction on your card or you can use any other payment method as well.

                                            Regards,
                                            Norman
                                            PureVPN Customer Success

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