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AdminPureVPN (Product Team, PureVPN.com)

← PureVPN Ideas - Share Your Valuable Ideas and Suggestions

My feedback

292 results found

  1. please add disable lan network option on next update.

    1 vote

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    2 comments  ·  PureVPN - Windows  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Thanks a lot for your suggestion.

    To help me better understand your requirement, Can you please share more details. Why do you need this feature and how would it benefit you.

  2. Streamline the resetting of the Kill Switch to regain internet connection

    22 votes

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    6 comments  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gg, its available in Mac but only for limited protocols. Specifically: L2TP, PPTP and IPSec.

  3. you need to make it not automatically connect at startup. there are times when I want not to use the app.

    1 vote

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    1 comment  ·  PureVPN - Mac  ·  Admin →
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  4. please increase the client area password maximum limit. 12 characters is too short. Other sites allow me to have a pw with 16 characters

    4 votes

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    completed  ·  3 comments  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Password limit has been increased to 16 characters upon your request.
    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input.

  5. It would be great for PureVPN to have a service status page which shows if servers are experiencing problems.

    2 votes

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    1 comment  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you, we always appreciate innovative ideas for the progression.
    Your suggestion is very interesting and we are going to study it thoroughly & decide on the best way for implementing this.

    For the betterment could you please help us with more information so that we may embed a surpassing "Status Page"

    I am also attaching few examples for you to suggest, please have a look.

    - https://www.apple.com/support/systemstatus/
    - https://www.google.com/appsstatus#hl=en&v=status

    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input.

  6. On start of purevpn, connect only to servers in a selected country. Eg. USA only.

    18 votes

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    1 comment  ·  PureVPN - Android App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Could you please answer

    1) May I know the name of the device on which you using PureVPN?
    2) Are you sing the "Quick Connect" option?

    Try the following DNS settings if you are using any mobile device.
    1.1.1.1
    Follow the suggestions mentioned in the link given below on how to change the DNS settings:
    https://support.purevpn.com/how-to-activate-google-dns-on-android

  7. Prepare for big changes and new protocols.

    2 votes

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    0 comments  ·  PureVPN - Feature Request  ·  Admin →
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  8. Netflix Japan

    4 votes

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    completed  ·  2 comments  ·  Your Suggestions for 2019  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs.

    Only Netflix US is working with our services at the moment on Windows, MacOS, iOS, and Android.
    However, our R&D team has been working to provide the solutions by adding regional based servers to our valuable customers. You will be updated via email as soon as we have an update on this.

    Your loyalty to PureVPN is highly appreciated and so is your patience.

  9. Hi, may I suggest to include Netflix for other countries, such as Canada, France, Italy and Spain, I think they all have good series, movies

    2 votes

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    1 comment  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs.

    Only Netflix US is working with our services at the moment on Windows, MacOS, iOS, and Android.

    However, our R&D team has been working to provide the solutions by adding regional based servers to our valuable customers. You will be updated via email as soon as we have an update on this.

    Your loyalty to PureVPN is highly appreciated and so is your patience.

  10. GUI Improvements

    38 votes

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    completed  ·  1 comment  ·  PureVPN - Android App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) supported this idea  · 

  11. Your general feedback here

    1,022 votes

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Riccardo Vaghi Could you please join us on live chat at our website, so that we may assist you there in real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daniel Sorry for the inconvenience. Please follow the suggestions from the guide http://support.purevpn.com/my-vpn-disconnects-after-every-few-minutes-what-should-i-do in order to prevent from disconnection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pablo Torregrosa Páez Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573-how-to-turbo-charge-your-vpn-speed-?t=485115 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @erick Sorry for the inconvenience. It seems that you did not receive our reply. Kindly check your junk and spam etc folder as well. You may also join us on live chat as well for real time assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sandra - Could you please share with us the issue in detail which you are having so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric - It is to inform you that our service is working fine in China as we have lot of satisfied customer in China who are using our service. You may also join us on live chat from our website for further queries.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anna We really apologize for the inconvenience. Kindly try to connect VPN again making sure that there is no spaces in either username or password, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Grant It is to inform you that we are working on this feature and it will be available soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Samuel Vanneste Please join us on live chat at our website so that we may assist you there in real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @moha - Please share with us your issue in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shankar - Could you please share with us the issue/error in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ron Neilson - It is to inform you that our team is already working on it to launch the client of MAC for OpenVPN like we integrated OpenVPN with our Windows software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Balaji Dorani - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @guopengfei - It is to inform you that we offer 5 multi logins so you may use your account on 5 devices simultaneously.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @nizar mungur - You are requested to please try switching between protocols i.e PPTP/L2TP and also switching between servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Toso Malemodo - Thanks for your suggestion. Your suggestion has been forwarded to concernded department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joshua Novess - It is to inform you that if you are using Windows so you may use our Internet Kill Switch feature which works in a way when VPN disconnects your internet activity also stops working so it prevents to reveal your real IP.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric Keller - Could you please share with us your purpose of using VPN so we will guide you the best server as per your need.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Barry Brown- We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject RE: PureVPN [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Louise Conry - It is to inform you that once VPN disconnects so our software shows you the disconnection buttton and also in the system tray of your desktop pop appears about disconnection of VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris - Could you please share with us the server address which you are using to connect VPN. Also please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nauman - It is to inform you that as per our record you didn't pay for our service. Please place your order first from our website so we will send you username and password to connect VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Lachlan - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

    Regarding disconnection issue please follow this link http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tim - It is to inform you that we have launched our latest build for Yosemite. Please join us on live chat from our website and ask for that.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike - Thanks for contacting us. It is to inform you that there is no default connection option to always use the same server and protocol but we have forwarded your suggestion to concerned department.

    Automatic option in the protocol always selects best server for you as per your selection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bernard Bay - We have forwarded your suggestion to concerned department to look into your suggestion.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam - Please share with us the issue/error you are experiencing while using our service so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alessandro - Could you please share with us the error/issue you are experiencing while using our service so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Caleb - Please share with us the username which you are using to connect VPN. Also you may join us on live chat from our website so we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Juliet - It has been forwarded to concerned department to loon into it.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @joel - Please share with us the version of Mac you are using so we will guide you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @david - It is to inform you that currently you may use Split Tunneling via our software only to run any specific browser via VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @M Menon - Thanks for your suggestion. We will forward it to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @royten - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @RPM Mayfield - It is to inform you that Split Tunneling is for Windows only. We are working on it to make it available for Mac as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Samia Beer - Please join us on live chat from our website so we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Rex CZuba - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @P Chauhan - Please go to system tray of your desktop and right click on PureVPN software icon then click on about it will show you the version of the software which you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fernando - You are requested to please follow this link http://support.purevpn.com/customer/portal/articles/1616041 regarding disconnection issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Calvin Y.H. Sung - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @purevpn0s519350 - You are requested to please join us on live chat from our website so we will send you latest build for 10.10

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chin - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @asma - You are requested to please join us on live chat from our website so we will guide you step by step.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alwyn Williams - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject RE: PureVPN [Quarterly Unlimited Plan Account] ***Resent

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Shankar - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Erin Roussey - Sorry for inconvenience. You are requested to please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @stephen barbazuk - You are requested to please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @George Thanks for your suggestion. We have forwarded your suggestion to the concerned team to consider it.
    We've grown big and bettered our services because of the valuable feedback from our customers like you. I humbly request you to share your idea on http://ideas.purevpn.com so that we can update you when your idea gets implemented. Your vote values a lot for us and we will try our best to meet your expectations.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wang Jin Sorry for the inconvenience. Could you please share with us what error you are getting when you try to connect VPN, so that we may assist you accordingly. Moreover, please share with us which operating system you are using and which protocols you have tried so far, so that we may assist you precisely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam burton Could you please join us on live chat at our website so that we may assist you there in real time for the issues you are having.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marc Thanks for your suggestion. We have forwarded your suggestion to the concerned team for the consideration.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Faizal Ali Azman - Please follow below link regarding disconnection issue.
    http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michele Cowie - Please join us on live chat from our website so we will assist you on real time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Howard Jones - It is to inform you that you can't change your VPN username. You may only change your VPN password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jon - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    Also please share with us the purpose of using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @zongbo wang Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Craig Keddie Thanks for your suggestion. We will surely forward your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jos valster You are suggested to set the password to your desired one for your convenience by following the steps below.

    1. Login to your Client Area http://billing.purevpn.com/clientarea.php
    2. Click on Account Details.
    3. Click on Change Password
    4. Click on Change VPN Password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @maulfi You have been updated via email that your VPN username and password for free trial has been sent via a separate email at your registration email address.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abdi Thanks for contacting us. It is to inform you that you may place an order from our order page http://www.purevpn.com/order/ and you will get VPN username and password via email. Then you may download the software from http://www.purevpn.com/download.php for the respective operating system and try to connect using that software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anne Krabill - Could you please share your issue in detail which you are experiencing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jay House - Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ David - Could you please share with us the error which you are getting while connecting VPN. Also please share with us are you using Android app or manually configured.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ frank - Please share with us the error which you are getting while connecting VPN. Also please share with us the username which you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ THOMAS CONWAY - It is to inform you that in username its number zero. Also please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ douglas smith - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ brian - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @meghan foz - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect. It will resolve your username password issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Connie - Please share with us the error which you are getting while connecting VPN so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Burak Uçar - Could you please share with us the error which you are getting while using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sam - Sorry for inconvenience. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @B. Faris - There is no any problem to kill all the sessions from task manager.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pierre - Thanks for your suggestion. Your suggestions have been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @darby2014 - Please share with us the error which you are getting while connecting VPN. Also please try connecting with OpenVPN .

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pankaj Sharma - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ erik velling - Please join us on live chat from our website so we will guide you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ eric - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ niams - Please join us on live chat so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Stuart Walsh - Please let us know have you whitelisted your ISP IP and change DNS settings. Also please share with us on which device you are configuring SmartDNS.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jazz - You are requested to please email us at enquiry@purevpn.com or join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Diego - Thanks for your feedback. We will forward it to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dave Phillips It is to inform you that our team is working on adding multiple features that are available with Windows software in the Mac app and hopefully it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ travis - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ronny Leong - We will forward your suggestion to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Maizel - It is to inform you that once you connect VPN on Mac it will show you the key option at the top of your screen and also it will show you the network traffic graph having connected with VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Rob - You are requested to please try switching between US servers and then try to access your website and check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Boardman Please change the DNS of your device to 8.8.8.8 and 8.8.4.4 and then retry, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joseph Nguyen You are requested to join us on Live Chat at our website so that our experts may look into the issue remotely to resolve it.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jellzone Please try switching between the servers, and share the results with us. If it does not help, please share with us which version of Windows you are using so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ronald Sapier - It is to inform you that our system is working fine. Could you please share with us the issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kevin Could you please share with us the error you are getting when you connect VPN so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jess - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Terry Holder - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ray Hauser - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Dan Marinescu - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Hans Dingler - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ DAVID PRIOR - Please let us know on which webpage you are getting this error and on which server you are connected.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Mark Konikoff - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Banco - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Reulita Marcos - Please share with us the error which you are getting while connecting VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert

    It is to inform you that VPN server will assign you IP randomly which will be free in pool so you may get the repeated IP also.

    Thanks,
    PureVPN Support Team

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Elburz Sorkhabi Sorry for the inconvenience. It is to inform yo that our team is working on improving the app for Mac, and hopefully the issues will be fixed soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Heemanshu - Could you please share with us the screen shot of this where you got this so we will check at our end.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Peter Thomlinson - Login to your client area and click on "My Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @- We are working on making this feature available with our service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ignacio Please disable the firewall of your router and allow PPTP and L2TP passthrough options in your router, if any. Then again try to connect by switching between the servers and protocols and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ignacio Please set the resolution of your device desktop and check if the software/ application fits your screen or not.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Petr Please go to Personalized Selection Tab in the Windows software and click on Browse all servers. Then click on China and try both of the locations, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ken Kimmel - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Harukak - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Bill Kittredge - Please try server address hulu.purevpn.net and then try to access Hulu.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Margarethe Weisshuhn - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @cheng - Please share with us the error which you are getting while connecting to China server. Also please share with us are you getting this issue on China server only or on all servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andrew - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Carol Wheeler Could you please share with us which websites you are unable to access so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anoosh Mofrad Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Your account has been verified and enabled. Actually this system is implemented in the light of increasing number of scams. Let me share with you that card of US was used from the IP of China due to which our automated system asked for verification. Moreover, you did not reply our email for 24 hours after which your account was disabled.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nam It is to inform you that you can connect on one IP at a time with your username. The other 4 connections will be with other 4 different IPs.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vincent You are requested to login to your Client Area http://billing.purevpn.com/clientarea.php and then open the link billing.purevpn.com/file_a_refund.php in new tab to file a refund.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jock Graham Could you please share with us your registration email address, as we have not received any email from you yet.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jos bults Could you please share with us your registration email address, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @duval michel Could you please share with us in detail what issue you are having so that we may assist you accordingly. Also please share which operating system you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gabor Sztvorecz Could you please share with us with which email address you bought monthly VPN account, so that we may proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jock Graham - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Mingyur - It is to inform you that we are offering Internet Kill Switch feature for Windows which works in the same way as you mentioned blocks all netwok traffic in case the VPN disconnects.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ edouard - Please share with us your version of Mac which you are using so we will guide you accordingly. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ rolf atle søraa - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ TP - You are requested to please access our mirror website www.purevpn.org and then download our software from this website. You may also join us on live chat from the same site.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Trevor - It is to inform you that your account is active and working fine. Please share with us the error/issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Raphael Maurer - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jonathan Ogilvie - Please share with us which server address you are using. Also please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ s - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Andreas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Simon Vickers - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ali - It is to inform you that via our software you may connect by simply click on the server name and it will also suggest you the best server as per your purpose.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joan Gould - here is the server address for San Francisco vlsa-ussf.pointtoserver.com

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dufloucq Roland - You have been replied via email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Thomas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @noorhussain - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Diogo Calado - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ S Cato - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ judith - You are requested to please connect with server address bbctv.purevpn.net or ukm.purevpn.net and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Charlese Wright Could you please confirm either the software crashes or the VPN connection gets disconnected ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ben Cornish Please connect VPN with the server address au-tv.purevpn.net and then try again, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris It is to inform you that our engineers are working to make this feature available in Mac and many more features as well. And hopefully the new app will be released soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Isaiah Lawrence Please uninstall the software and delete PureVPN folder from Program Files (*86). Then restart your system and download the software again from our website. Then again try to connect, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Budd We really apologize for the inconvenience. Please join us on Live Chat at our website so that we may assist you there in real time getting the required information from you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wenzhang ZHU - It is to inform you that we have not received your payment yet. Please share with us transaction details so we will check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Feng - You are requested to please connect with other server and then check are you getting same issue or not.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Cornelis van den Berg - Please email us at enquiry@purevpn.com so we will allow SMTP port for you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @lagarde Please select Netflix France from the purpose drop down menu in the PureVPN software, and then connect VPN with that server. Then try to access Netflix France and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @thomas smith - Please let us know which sort of download you want to do with VPN. Is it p2p or something else?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @carole chala - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fatih Öz - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @henry It is to inform you that our SmartDNS is currently in Beta and we keep on updating thr SmartDNS channel list. You are requested to follow the link given below and request for the channels which you like to add with our SmartDNS network so we will add those channels to our SmartDNS list shortly.

    http://ideas.purevpn.com/forums/263490-smartdns-channel-request

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Shankar Thanks for your feedback. Please Feel free to contact us if you need any further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric - You may use our special tool http://www.purevpn.com/speed-test

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Derek Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vignesh - You are requested to please close PureVPN software and exit it also from system tray then relaunch the software and try again.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roland - You are requested to please uninstall PureVPN software completely, remove PureVPN folder from program files/program data then reinstall fresh copy from our website.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Larry Rhoe - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ryan - You are requested to please switch between US servers as we offer multiple US servers. You may find all the servers from this link http://billing.purevpn.com/pptp_l2tp_hostname_list.php

    Also please share with us your purpose of using VPN so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Russell - You are requested to please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    You may also join us on live chat from our website so we may check your issue remotely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Petros Could you please join us on Live Chat at our website so that we may assist you there in real time?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @wang quan It is to inform you that currently you have no active subscription in your account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @devi - You are requested to please follow the link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Phil Nicholls - Please share with us which website you want to access so we will check at our end and update you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael McGahan - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daryl - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

    Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @james huang - Please share with us the error which you are getting while connecting VPN and also share with us your operating system so we will guide you accordingly. You may join us on live chat from our website as well for assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jing - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system. You may also join us live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @howie - You are requested to please follow the below links to configure VPN on iOS.
    http://www.purevpn.com/config/ipad_pptp/
    http://www.purevpn.com/config/ipad_l2tp/
    Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Abdullah AL Mamun - Could you please share with us the issue which you are facing while using our service so we will assist you accordingly and resolve your issue. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @belinda - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Nielsen - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @George Lo - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ronni - You are requested to please try switching between servers as we offer multiple servers. Also you may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eiwen - Please join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @تامر سمير - Please go to our order page http://www.purevpn.com/order/ select your plan select your payment method and proceed to place your order.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Janice Dela Cerna - It is to inform you that we have already cancelled your extra invoice. However your account is active till 18/8/2015 so you may use your account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bob - Please share with us the complete URL which you want to access. Also please share with us your operating system and on which server you are getting connected. You may also join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Macklenan Hasham - Please share with us the error/issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Duane Peres - Please follow the below steps to start the program as an administrator.
    1. Close PureVPN software completely
    2. Exit it from system tray
    3. Right click on PureVPN software icon
    4. Go to properties
    5. Click on compatibility tab
    6. Under privilege level select run this program as an administrator
    7. Click on change settings for all users
    8. Click on run this program as an administrator again
    9. Click OK

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marc - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Yamma Khalid Could you please share with us in detail what issue you are having. Moreover, please share with us your registration email address, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mike It is to inform you that you have been updated on the ticket you opened for the support.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Richard Sharpless You have been updated on the ticket you opened for the support.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Calvin Please connect with the server address vlus-cn1.purevpn.net and again try to access PPTV, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @maurizio Sorry for the inconvenience. Please share with us which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @iven Please connect with the server address hulu.purevpn.net and then try to access Hulu and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @iven Please find the email in your Inbox/ Junk/ Spam/ Promotions etc, having subject "PureVPN [Annually Unlimited Plan Account] ***" that contains your login details. You may also find that email in your client area by following the steps below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sam rugless : Sorry for the inconvenience. Please let us know what issue / error are you getting so we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dave Jackson - Please let us know what error are you getting on other protocols so we will check and assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bertani roberto : We have cancelled your said invoice , Kindly check your client area for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nick : Could you please try to connect via ie1.purevpn.net and let us know the results.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Louis : Have you tried to check by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @purevpn0s103918 : It is to inform you that our mac is not compatible with Mac 10.10 , you may configure your vpn account manually from the below given URL :

    PPTP : http://www.purevpn.com/config/mac/pptp.php
    L2TP : http://www.purevpn.com/config/mac/l2tp.php
    Server List : http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @R Prenter - Please try switching between protocols i.e PPTP/L2TP and also switch between UK servers and then check again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @charles - Please share with us the error/issue which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @raymond johnson - Thanks for your feedback

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Craig Joslen - Please share with us your issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew - Sorry for inconvenience. Please share with us your issue so we will assist you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sybren dijkstra - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Lane - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew. Please follow the link given below if you are facing the disconnection issue. Also if still the issue persists then you are requested to join us via live chat and we will assist you there.

    https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john sparks Please follow the steps given below in order to access UK sites, then try again. Also share the results with us.

    1: Open VPN client software
    2: Go to Personalized selection tab
    3: Then select Browse all servers
    4: Select UK and connect from there

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john sparks How may i help you?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ubaid You are requested to join us via live chat and we will assist you there

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Melvin It is to inform you that we have already sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [Annually Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Derryn Please try connecting with server address au-tv.purevpn.net then try to access the mentioned webpage. Also if you are having speed issue then you may follow the link given below.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @April Chan Please try connecting with server address vlus-cn.purevpn.net then try to access Chinese websites. Also share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @2640589164 You need FREE Trial!!
    Please send an email to enquiry@purevpn.com and your FREE PureVPN account details will be in your inbox right away. Currently we do not offer Free service though.
    Could we expect a "Like" on Facebook or "Tweet" in favor of PureVPN against this Free Trial?
    Remember, this is not VPN - This is Internet Freedom!!

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Darrick Wilmers It is inform you that you can not configure PureVPN on PPPoe but you may configure it of your router supports PPTP protocol and if it is not working as a modem.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jeff Please follow the link given below if you are facing slow speed issue, then try again. Also share the results with us.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bridget Please share which device / operating system do you have? Also, share your purpose of using VPN and we will give you detail setup instructions.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @JK MENEFEE Please share with us on which websites you are getting these issues so we will check them and will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dick Elberse You are requested remove the PureVPN details once from your VPN app, then enter it again and check the option remember me. Also then you may go to network Preferences and enter the account details there to. Then check again and if still the problem persists then you may join us via live chat. Regarding the iphone app issue it is to inform you that our technical team is working on the app and it will updated shortly, till then you are suggested to configure VPN manually by following the links given below.

    http://www.purevpn.com/config/ipad_pptp/
    http://www.purevpn.com/config/ipad_l2tp/
    Server list may be viewed at http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marco It is to inform you that our Italian servers are working fine. Please share with us the exact error you are getting when connecting with the mentioned servers. Also you may try connecting these severs by switching protocols i.e PPTP/L2TP, then try again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @KAWTAR How may i help you?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Karafom It is to inform you that we have sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [One Month Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shafeeq You are requested to join us via live chat and we will assist you there regarding VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sebastian Wakefield - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tak Liong - Please follow this link https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Russell Smith - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stuart - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gail - Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Clive - Please try switching between protocols i.e PPTP/L2TP and if issue persists you may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sweetic - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Scott - We have our app on Amazon as well. Please share with us which operating system app you are talking about.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kyle Larson - Please follow the below steps to reset your VPN password:
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andrew Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. If issue persist please join us via live chat from our website and we will guide you there accordingly.

    An error occurred while saving the comment
    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @carl lawson Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP then try connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @greg Thnaks for contacting us. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tariqul Islam Thanks for contacting us. You are suggested to follow the link below and proceed to place an order.

    http://www.purevpn.com/order/

    You will receive your account details as soon as we have your payment confirmation.

    In case of any other assistance feel free to contact us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abc0014 Thanks for contacting us. You are suggested to connect with Server Address "vlus-cn1.purevpn.net" and share the results with us. You may also, join us via live chat from our website in case of any further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ dihuang - Please share with us which websites you want to access via our China server so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ryan Freeman - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ David - Please share with us which China website you want to access so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vilma - Please share with us your operating system and which channel you want to access. Also please share with us on which server you are connected. You may try by switching between US servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @darlena lamothe - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Garvin Please share with us which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @wes We apologize for this inconvenience. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @cliff dougherty Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @SOFFER Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Erika K Thanks for contacting us. You have been replied via separate email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bernard collin Thanks for contacting us. Could you please share your issue in detail and we will assist you accordingly. You may also join us via live chat from our website for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Vigors Thanks for your suggestion. We have forwarded your suggestion to the concrened department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Pierre We apologize for this inconvenience. Please share what issues are you getting while using our service in detail and we will assist you accordingly. You may join us via live chat from our website for assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dominic Evelyn Thanks for contacing us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us. If issue persist you may join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Simon Thanks for contacting us. You are suggested to uninstall PureVPN client software and install a latest version of our client from our website that will resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Akshay Wadegaonkar Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Also, you are suggested to join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Giovanni Tirloni Thanks for your feedback. Please share your suggestions at enquiry@purevpn.com

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please share which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kristina H Thanks for your suggestions. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @s Please clear the cache of your browser and make sure that Split Tunneling is disabled in PureVPN software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jerry Thacker Thanks for your Feedback.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @s Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ron Lee Please place an order as an existing customer for another month, and you will get a monthly account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sio chi hang Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers, and then share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john Thanks for contacting us. Yes, you can use our service in your second house. You are suggested to send us an email at enquiry@purevpn.com and we will resend your account details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wayne Janisse Thanks for contacting us. You are suggested to join us via live chat from our website www.purevpn.com or send us an email at enquiry@purevpn.com and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anton Thanks for contacting us. Please share which device / operating system do you have? You may join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jacky Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Willia Scott Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP and servers then try connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Edward Rho - Please try to connect with our US servers and then check. You may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Guido Nekes - Please remove all apps from Split Tunneling then clear browser cache and add in ST again and launch the app again from ST and then check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jeffery Dowell - Thanks for your valuable feedback. We have forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Chris - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ de Jong Cornelis - Please open PureVPN software with admin rights and then add app in Split Tunneling. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ QINYIYANG - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Gershwin - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ mike - It is to inform you that we have server in Seattle,Washington and Vancouver as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Leon Sanders - Please remove username and password from the app and enter it again and then save username and password,under settings please click on all 3 options save settings,reboot system and then check.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ulas Alkan - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jason - Please try to connect with our server hulu.purevpn.net and then access Hulu.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ simon - Please join us on live chat from our website so we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Biserov Nikita - Please join us on live chat from our website so we will assist you and guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ ALAN G SMITH - You may join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ William Lau - You are requested to please uninstall and then reinstall the app from play store and try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jensen - you are requested to please uninstall and reinstall the app from play store and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Frank Mainero - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ gary lacombe - Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ cj - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Christoph Roth Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Lehov Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daniel Lach It is to inform you that you have been assisted on the email you sent.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bryan Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric Meadley - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ mdt - You are requested to please check your IP on www.ip2location.com having connected with VPN. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Melanie - Please share with us your issue in detail so we will guided you accordingly. Also you may join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ einat natalie palkovich - Please join us on live chat from our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ valerio - Please share with us your issue in detail which you are facing so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ neil - Sorry you can't change language.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Graeme Gee - Your account is still active. Please share with us if you are facing any issue so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Antonio You have been updated via Ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mgns Mrk You have been updated via Ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Claire Fahy - Thanks for contacting us. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

    https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Serge Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fran Vertedor Thanks for your feedback. PureVPN keeps on improving the service for the best experience for our customers ever.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jesh Please login to your Client Area https://billing.purevpn.com/clientarea.php then submit a support ticket for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @logan - Please share with us the issue which you are facing while using Internet Kill Switch feature so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @betsy It is to inform you that you have been assisted on the email you sent at enquiry@purevpn.com.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tolga Avcil Could you please share with us which operating system you are using and where you are located, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dr folamour Please try switching between the UK Servers and share the results with us. Also please share which operating system you are using.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ljames It is to inform you that your subscription has been canceled as you requested.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anton Ammerlaan Please join us on Live Chat at our website so that you may get the required information from you and will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian Please exit PureVPN software from system tray and then right click on PureVPN icon on the desktop and click on Properties. Then go to compatibility tab and check "Always run as admin". Then save the settings and try to connect again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Leslie Barrais Midi - I apologize for the inconvenience, You may file a refund here : billing.purevpn.com/file_a_refund.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Asher - Please switch between protocols i.e PPTP/L2TP and also disable your antivirus then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @A Drescher - Please let us know are you able to access other websites except these. Also you may try by switching between servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mario We apologize for this inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @GARY LACOMBE Thanks for contacting us. You have been assisted via live chat

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitor Rato Thanks for contacting us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @rick It is to inform you that PureVPN has added multiple new servers and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    #greg To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

    1- Open PureVPN client software
    2- Go to settings
    3- There is Encryption security option
    4- Set encryption to; Optional Encryption;or Require Encryption
    5- Save Settings
    6- Press quick connect from the Dashboard option
    7- Make sure you have selected the server / protocol on which you are getting error.

    If your problem persists feel free to contact us for further assistance

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hani Selo You are suggested to join us on Live Chat at our website so that we may assist you there precisely after getting the required information from you regarding the connection properties.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marc Yes, we are working on this feature, and it will be available soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roman Thanks for contacting us. Please share which Windows Operating system do you have? Also, share have you tried switching between protocols i.e. PPTP / L2TP?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @haofu - Please share with us the issue which you are facing. Also please share with us the services which you want to access.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Angelo Reyes - Thanks for your suggestion. We will forward your suggestion to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Roger Gold Thanks for contacting us. You are suggested to join our live chat from our website and we guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mick Blackwood - Please try switching between protocols i.e PPTP/L2TP and also switch between servers. Also please share with us where are you located.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @HAO JIYUAN - Sorry for the inconvenience. PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitor Rato - It is to inform you that currently we do not have any server from Portugal however please go to our website www.purevpn.com and at the left side of the page we have feedback option available , you may enter your feedback so it will be forwarded to the concerned department for the consideration

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Frans Hendrikx - Please join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robertos Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Margaret Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then share the results with us. You may also join us live chat support from our website in case of any other assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Prayas - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @GUTMANN - You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @abdullah Thanks for contacting us. You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hannah Milne Thanks for contacting us. Your account details email has been resent. Please check our email with subject" RESENT PureVPN [Annually Unlimited Plan Account] ***" for your username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @michael Thanks for contacting us. Please join us via live chat from our website or send is an email at enquiry@purevpn.com and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ying Chi Chen - Please join us on live chat from our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Angeo - Please goto our order page http://www.purevpn.com/order/index.php select your plan and place your order.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anthony Espinal Thanks for your feedback. In case of any assistance feel free to contact us

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hannah - Yes, you can change your VPN password by following below steps.
    1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
    2. Enter your registration email address and password to login to Client Area
    3. Goto account details
    4. Click on change password
    5. Click on change VPN password
    6. You will receive an email with token No so enter your token No and click verify
    7. Then enter your desired password
    8. Click save changes

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Oscar - Please try switching between protocols i.e PPTP/L2TP and also switching between servers and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Claude Peters Please connect with the server address bbctv.purevpn.net and then try to access BBC and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike You may download the files from our mirror website as well i.e. www.purevpn.org

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @pichon Please share with us which operating system you are using. Also please try switching between the protocols i.e PPTP and L2TP.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

    Please acknowledge, as we repeat, these steps are merely intended to protect your identity from online fraud and to establish legitimacy of this transaction.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jerrick Please try switching between the protocols i.e. PPTP and L2TP. Also please share which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    #weiyin Please join us on Live Chat so that we may assist you precisely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Odaine We apologize for the inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @xu Please share with us in detail what you wish to ask so that we may assist you precisely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jim Russell - Please share with us your operating system on which you are using VPN. Also auto reconnect option is available in our windows software. If you are using windows so please goto settings tab of the software and under settings click on redial automatically if connection drops.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @antonio rego - It is to inform you that currently we have Internet Kill Switch feature available in Windows only but we are working on it to make it enable for Mac as well. Regarding disconnection issue you may try switching between protocols i.e PPTP/L2TP and also switching between servers. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ben - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Paul Clarke - Thanks for your feedback regarding our product. However we have forwarded your pointed issues to concerned department to get it fixed.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @redcloud - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gareth - Please share with us your operating system on which you are using VPN. Also having connected with VPN please check your IP on ip2location.com. If you face further issue you may join us on live chat from our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @
    Dexter Actually we have tested the software with more than 50 antivirus programs but only Norton has this issue, which is safe to ignore. Moreover, we are forwarding your suggestion for the tutorial to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian Barber Please join us on Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mario Thanks for feedback. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Timothy Buckner We apologize for the inconvenience. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Machiel Kommers Please try switching between the protocols i.e. PPTP and L2TP and share the results with us. Also please share which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sean Please send us an email at enquiry@purevpn.com and we will send you the app for your device.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @HSY Thanks for contacting us , To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

    1- Open PureVPN client software
    2- Go to settings
    3- There is Encryption security option
    4- Set encryption to; Optional Encryption;or Require Encryption
    5- Save Settings
    6- Press quick connect from the Dashboard option
    7- Make sure you have selected the server / protocol on which you are getting error.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Yingzhu Thanks for contacting us. Please follow the link below and connect with the server of your choice. In case of any other assistance you may join us via live chat from our website.

    http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ilkka Lehtinen We apologize for the inconvenience. You are suggested to join us via live chat from our website from www.purevpn.com Or www.purevpn.org and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tony Gale Could you please share your operating system with us or contact us via 24 / 7 Live Chat so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Log It seems that you are using old version of PureVPN Client. Please uninstall PureVPN Client and download the updated version from PureVPN website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sebastien Barrette Thanks for your suggestion. We are working on making the feature available on Mac, and it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hadi Bizri Thanks for your suggestion. We are forwarding your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @bejamin Please join us on Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kenneth Please join us on Live Chat at our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    #Geoff Rogers Please reinstall the software and then try to connect again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jim B Thanks for your suggestion. We have forwarded your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @tiankian It is to inform you that PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dario Please open a support ticket from your client area and we will proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @vein Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP/ SSTP and servers and share the results with us. If issue persist please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @nwaniga Thanks for contacting us. You are suggested to check our email with subject "PureVPN [Annually Unlimited Plan Account] ***with NAT Firewall RESENT" and connect with the username and password given to you in this email.

    In case of any other assistance feel free to contact us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Muhammad RIdhwan Khalid Thanks for your feedback. Enjoy PureVPN Service :)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mary Lou Martin Thanks for your valuable suggestions. We are forwarding your suggestions to the concerned department for consideration, and we apologize for all inconvenience you faced.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Franz Thanks for your suggestion. We are working on the app to upgrade it with new features including the one you mentioned, and it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andy Chu Please join us on Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ALFRED Could you please share with us at enquiry@purevpn.com, the key you received so that we may proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @vonnyfly Sorry for the inconvenience. We are forwarding your suggestions to the concerned department for the possible implementations.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jimmy Actually PureVPN has added multiple servers in 9 countries (including China) and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @GONG HAIJUN Thanks for contacting us. You just need to disconnect VPN if you want to switch back to your local internet connection. You may also join our live chat from our website if you need any other assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Beryl Andrews - Please goto purpose or country selection drop down menu from software and select online streaming Hulu to access Hulu. You may also join us live chat from our website for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sharul - Please join us at our live chat and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jack - Did you try to connect vpn by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marie - Please download our software from our website as per your operating system and use VPN username and password which we sent you via email,select protocol i.e PPTP/L2TP and select server of your choice then connect VPN. Also please share with us your purpose of using VPN. You may also join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Walid Masrouha You are requested to open a support ticket from your client area and we will update you accordingly. Moreover, you may login to your client area and check the details in My Services as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @patrick reddy - You are requested to please try switching between protocols i.e PPTP/L2TP. Also please share with us your operating system and where are you located so we will guide you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @R Symons - It is to inform you that we offer SSTP and OpenVPN as well for MAC users for higher encryption. Please follow the below links.
    http://forum.purevpn.com/forum/computer/mac/88835-configuration-guide-for-sstp-protocol-on-mac
    http://forum.purevpn.com/forum/computer/mac/88874-openvpn-on-mac-tunnelblick

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Terence CHAN Thanks for contacting us. Please share which site you are unable to access and we will assist you accordingly. You may also join us via live chat form our website and we will assist you there accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ruggiero Please send us an email at enquiry@purevpn.com with your registration email address, and we will resend your login details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marx Wong - Please follow this link http://www.purevpn.com/config/iphone/ to configure VPN manually on iOS. Regarding slow speed please try switching between protocols i.e PPTP/L2TP and also switch between servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jack Canterbury - Please login to your Client Area https://billing.purevpn.com/clientarea.php and got NAT Firewall option to activate.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Sturgeon Please find the email having subject "PureVPN [One Month Unlimited Plan Account] ***" that contains your login details. You may also find the email in your client area My Emails section.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Martin Hoking - Please try to connect VPN by switching protocols i.e pptp and l2tp moreover purevpn recenthly update the windows application to 3.2.1.0 . Please right click on the purevpn icon available on your task bar and check for the update.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @PureVpn - Please share with us what error are you getting so we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ioana - Please find the correct username and password for VPN from your login detail email having subject with PureVPN [Annually Unlimited Plan Account] *** and make sure to enter your username and password manually instead of copy/paste and then connect vpn and let us know the results.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Raul - Could you please share with us your issue so we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @josue Thanks for contacting us. Please share your issue in detail and we will assist you accordingly. You may also us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Manuel Levitt Please try switching between the protocols i.e. PPTP and L2TP and share with us which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Blazzerz It is to inform you that we have just refreshed your account on our server. Could you please try once again and share the result with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kenneth Frithiof - Thanks for your suggestion. We have forwarded to concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Evans - Please follow this url - http://support.microsoft.com/kb/934588 for the fix.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Igor Rodriguez - Could you please share with us your operating system or you may join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Phil Dupont - Thanks for contacting us. Recently HULU changed their policy and blocked most of the VPN services. However, PureVPN team worked hard and provided the solution to our valuable customers.

    You can connect to HULU optimized server from PureVPN Client purpose / country menu. For iOS / Android device, please use hulu.purevpn.net to connect VPN.

    Go to VPN and edit settings then insert the server hulu.purevpn.net save and connect.

    You may also try HULU optimized Smart DNS (Beta) which is not yet launched but we are providing to some of customers for testing purpose.

    Smart DNS can be used with and without VPN. With VPN all your data will pass through VPN and without VPN all your data will pass through your ISP but you will be able to access HULU.

    Smart DNS can be used on any computer / device / TV / Xbox / PS3 etc without any additional set up. Isn't it GREAT!!!?

    If you want to try HULU optimized Smart DNS (Beta) then share your ISP IP with us and we will allow your IP and provide you HULU optimized Smart DNS (Beta) details. If you have dynamic IP from your ISP then you have to share the ISP IP with us every time it will change.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dimitrios Tsiapkinis - Please join us at our live chat and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @lishuoqin - It is to inform you that we have sent you verification email on your registration email address. Please reply to that email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Peter Sinclair It is to inform you that you have been refunded as you may use our service in your region by only purchasing it through Bitcoin or Payment Wall.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gareth - Thanks for your suggestion but when you connected VPN status shows you conected. We have forwarded your suggestion to concerned department about change of color at the time of connecting or disconnecting VPN to indicate connection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ayman - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mary Lou Martin - Please let us know are you configuring VPN on router or connecting directly on your system via PureVPN software. If you are configuring VPN on router so don't need to download the software in your system. If you are configuring VPN on your system so right click on PureVPN software icon, click on run as administrator,goto settings tab,click on switch to secure DNS,save settings. You may also join us on live chat from our website for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James - It is to inform you that we have a speed test tool link but currently we are working on it to make it more better and convenient. Hopefully it will be launched again soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mehdi Badj - It is to inform you that we have blocked ping on our all servers due to decurity reasons. In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    nzdarwin Thanks for contacting us. We offer Internet kill switch feature with our Windows Client Software. Once you activate this feature from your client software it will stop all internet activities on connection dorp.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Yinuo Lai Thanks for contacting us. Please share what issues you are getting in detail and we will guide you accordingly. You may also join our live chat from our website and we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert Cheung - Could you please share with us where are you located moreover please contact us at our live chat and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Malcolm Randall Thanks for your feedback and suggestions. We have forwarded your suggestions to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike Sohor Thanks for your Feedback. We have forwarded your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @MGLHERO Thanks for contacting us. Please share your issue in detail and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @IL YOUNG LEE - Could you please try to connect VPN via pptp protocol and then check and let us know the results.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Paul Cunningham - Please join us at our live chat and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @kedim - Sorry for the inconvenience. It is to inform you that we do not ask every customer for verification but only those whose order is flagged by our system for verification. There may be multiple reasons like your payment information and usage is from different regions etc. (could not share all the details)

    When we ask for a verification, the reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that moreover your account detail was already issued to you and its active till 18 jan 2015. Feel free to contact us for further assistance .

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Talit - You have been assisted on Teamviewer.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Colin Phillips - Please enter username and password instead of copy paste and make sure there should not be any space in username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Seamus Ryle - Sorry for inconvenience. Please share with us the issue which you are facing now while using VPN. You may join us on live chat from website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jamie Adams - Please connect with server address hulu.purevpn.net and access Hulu. Please follow the below steps.
    For Windows:
    Open PureVPN software>>goto personalized selection tab>>click on browse all servers>>drag it down and click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

    For MAC:
    Open PureVPN software>>goto server selection tab>>click on select by country>>click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Doug DuBosque - It is to inform you that we don't proxy service we offer VPN. Here is a list of servers for your reference
    http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same issue on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marcos - How may i help you ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @beni - Please join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @raul - It is to inform you that we have cancelled the auto-recurring payment of your subscription and you will not charge automatically for second month but an invoice will generate a week before the expiry of your account and if you wish to continue you have to pay that invoice manually.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marcos, You are most welcome.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Crumpton - It is to inform you that once you connect with VPN your real IP hides and you will be assigned VPN IP. Also having connected with VPN encrypted tunnel creates so your all traffic will pass through this tunnel and your traffic will be encrypted.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Seth - Please share with us where are you checking your IP and which IP you are getting having connected with Denmark server. Please join us on live chat from our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike OBrien - Thanks for your suggestions. You are requested to please join us on live chat from our website so we will guide you step by step to use PureVPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John A McWilliams - Please try switching between UK servers as we offer multiple UK servers. Here is a server list for you
    http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gordon - Please join us on live chat from our website so we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert - It is to inform you that our team is working on it hopefully you will get the features like Windows software in your MAC software as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @stephane Please contact us via Live chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gordon - It is to inform you that we have checked your account and it is working fine at our end. Please enter username and password manually instead of copy paste and make sure that there should not be any space in username and password. Please follow the below steps to get your VPN username and password.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Someone... Sorry for the inconvenience. Could you please try to connect VPN by switching protocols i.e pptp and l2tp and please join us at our live chat so we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Garth Wright - Could you please share with us your operating system and where are you located so we will assist you accordingly moreover you may join us at our live chat for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert Brody - Please join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Judy Herde Please contact us via Live Chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joe Thanks for your feedback. We have forwarded your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @randy Split Tunneling Beta is currently available with our Windows Software. Please share with us in detail what issue you are having with the split tunneling and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Thomas NA You have been issued new login details at your registration email address for the paid trial. Please connect with the new login details and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Thomas NA Please login to your client area http://billing.purevpn.com/clientarea.php and open a support ticket from there, and we will resend you the login details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @dawn toner - We have resent your login details for VPN account . Kindly check your email inbox / junk and spam folders for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @XIAO LIU It is to inform you that PureVPN has added multiple servers in 9 countries including China and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ruggiero - It is to inform you that we have checked your account at our end and it is working fine. You are requestd to enter username and password manually instead of copy paste and also make sure that there should not be any space in username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jayden - It is to inform you that yes, P2P/ Filesharing is allowed with our service on the below mentioned shared servers.

    Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia”

    Furthermore, we have blocked torrents on some of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law named United Kingdom (UK) , United States (US), Canada, Australia etc.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Søren You can configure vpn on any brand of router which supports pptp / l2tp(ipsec) and openvpn protocol and it will not act as your dsl modem router

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marius Geldenhuys Could you please join us at our live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Justin Maggs Thanks for your suggestion. We are forwarding your valuable suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Will We apologize fir the inconvenience. Please remove the username and password and put them manually and press connect, and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Theodor We are in the process to add the same features in Mac OS App as well and it will be done in near future.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @erika Thanks for contacting us. Please try connect VPN with server address hulu.purevpn.net that will resolve your issue. Also, if you are connecting VPN with Purevpn Windows client please go to dashboard tab of your client software and select hulu tv watching from "Purpose or Country" tab then connect VPN access hulu and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chie tanabu - Could you please share with us what error are you getting so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @panos Please share with us if you are unable to connect with Romanian Server or you are unable to access Romanian contents while connected to Romanian Server.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Akshay Wadegaonkar Thanks for contacting us. You are suggested to configure VPN manually following the tutorial steps below on your Mac and share how it works manually.
    Please try both protocols i.e. PPTP / L2TP and choose the one which works best with your ISP.

    http://www.purevpn.com/config/mac/pptp.php
    http://www.purevpn.com/config/mac/l2tp.php

    Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

    Please configure VPN manually and share the results with us. You may also join us via live chat from our website in case of any other assistance.

    Thanks,
    PureVPN Support Team

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @juan Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anthony Our Live Chat is currently under maintenance and it will be fine within few hours at max. regarding your VPN connection, please share with us what error you are getting and which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jason Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Regarding disconnections please try switching between protocols i.e. PPTP / L2TP and servers. You may also join our live chat from our website if you need any other assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Charlie Please go to our Server Selection link http://www.purevpn.com/speed-test and select the purpose accordingly. It will show you the server that is best from your location according to your need.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michal Ciechan Thanks for contacting us. It is to inform you that we have recently added a server in Poland. Please connect with Server Address: pl1.purevpn.net. You may join our live chat for any other assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Kaya - It is to inform you that we have received your recurring charge for your account renewal and your account renewal has been done and you can use your account now.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Fiona It is to inform you that we are in the process of adding new servers to improve our customer experience and let them enjoy good speeds. The IPs are already updated on more of the websites like www.whatismyipaddress.com and www.maxmind.com etc. It will a take few days to be updated on all IP locating websites and other Hong Kong based websites etc.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andre - Could you please share with us are you getting disconnection issue with all applications or it is just specific with Team Speak so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joompote Ketkeaw - Please share with us what error are you getting so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Phil Dupont Please try switching between the US Servers. If you are using the software for Windows or Mac, Please select the purpose as US TV Watching and then connect to that specific server and access the US restricted Websites.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David rance - Thanks for thinking about PureVPN. It is to inform you that we have this feature in our Windows software simply you can goto settings tab of software and click on redial automatically if conection drops.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Edmund - It is to inform you that we have sent you server list on your registration email address please try to connect with server IPs instead of server address. Moreover please try switching between protocols i.e PPTP/L2TP

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @hbolch - Sorry for inconvenience which you faced. Please share with us your issue which you are facing so we will guide you accordingly. Regarding server IPs we have sent it on your registration email address.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Denis Actually we are in the process to add multiple new servers and some of them, including Ukraine, is not updated on few website yet. You are requested to wait for 7-10 days as the process will be done within the mentioned period.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @murat emre vuran Please find the email having subject "PureVPN [3 GΓΌnlΓΌk Test HesabΔ±]" that contains your VPN login details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @dirkjan Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian - Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @larry jourard You will be notified via email prior to 7 days of expiry for account renewal.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Eastwood Please contact us via Live Chat and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @larry jourard Please right click on PureVPN icon on desktop and go to Properties. Then click on Compatibility and check "Always run as administrator". Then save the settings and open the software again and it will open with Admin Rights.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Eastwood Please delete the software completely even form the Program Files (*86)/ Program Data and then restart your system. Then download the software again and then try and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bob Murrow We are working to make this feature available with Mac as well and it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @alex gee Please share with us what error comes up when you connect so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @david benizri Please make sure that you are using the username and password sent via email having subject "PureVPN [Annually Unlimited Plan Account] ***" You may also find that email in your Client Area My Emails section.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @junnel Thanks for your feedback. Keep Enjoying our service:)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ronald Gray, Please retry by switching between servers and protocols and then let us know the error / issue in detail and we will assist you, for sure. Best would be to contact us via live chat on our website.

    @John Cook, if you have dedicated IP then make sure to connect from only one system. If you are usig dynamic IP then use secure DNS option (use DNS as 8.8.8.8 ad 8.8.4.4) and then share the reult with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan - Please download our software from this link http://www.purevpn.com/software_download_win.php then install it and use PureVPN username and password,select protocol and select server of your choice then connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @dendita You have been sent an email regarding the verification. Please respond to that email and we will proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Welch Please try switching between protocols i.e PPTP/L2TP, and if still your disconnection problem persists then contact us via live chat and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian Rasche Thanks for your suggestion. We are already working to make this option available for Mac, iOS, Android and other devices as we have done it in Windows already.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike W Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please change the DNS of your device.Also please share with us which operating system you are using so that we may assist you more precisely.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Doug DuBosque Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Peter Liang We have introduced this feature in our Windows latest Build in the Settings tab, that when VPN drops the internet activities get stopped. We are also working to make the feature available with all operating systems.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @access Thanks for contacting us. Please check our email with subject "PureVPN [12 Month Unlimited Account with US Dedicated Streaming] ***with NAT Firewall" and connect with the username and password given to you in this email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Antonia - Please share with us your operating system and also please share with us where are you located. Have you tried by switching between servers and also check by changing DNS settings.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James Bertram Thanks for your suggestion. We have forwarded your suggestion to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Adria Please share with us which version of Mac you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Narasimha Rao Please share with us what error comes up when you connect. Also please share with us where you are located and which operating system you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jon Earith . It is to inform you that VPN works within internet and it depands on your internet connection moreover Purevpn.com has a particular strength in providing high capacity, low latency, secure bandwidth.However the final speed depends upon many factors like: transit nodes between your network and a VPN server,noise ,....etc.For example if you are located too far from a VPN server, you may not get maximum speed of server and this is because the network traffic may travel around the Earth from a user to a VPN server and then back to destination host.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @manea - Please share with us your operating system so we will guide you accordingly and if you are using Windows so please try with SSTP protocol as well. Also please share with us which username you are using to connect VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nathaniel - This issue may occur if the following services are disabled:

    Telephony
    Remote Access Connection Manager
    Remote Access Auto Connection Manager

    To resolve this issue, enable the disabled services, and then start the services:

    Click Start, right-click My Computer, and then click Manage.
    Double-click Services and Applications, and then double-click Services.
    Right-click Telephony, and then click Properties.
    On the General tab, click Manual next to Startup type.
    On the General tab, click Start under Service status, and then click OK.
    Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joseph L Worker Worker -Please uninstall the software completely from your system and download a fresh built of it from our website, re-install it and then try again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Irene We apologize for the delay. Your account has been renewed now and the invoice has been marked paid. Furthermore, you can join us on our alternate website www.purevpn.org from China or contact us via email at enquiry@purevpn.com

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marco Johansson We are working on the feature for automatically redial the connection if VPN disconnect, and it will be done soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike - Please try switching between protocols i.e PPTP/L2TP and also please try to connect using server IPs instead of server address. We have sent you server IPs on your registration email address. Also please disable your system firewall,Antivirus Firewall and if connected with router so disable router firewall as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew Thanks for contacting us. Please share what error are you getting while connecting VPN on AU servers?Also, please try switching between protocols i.e. PPTP / L2TP. If issue persist join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @andrew Thanks for contacting us. Please share what error are you getting while connecting VPN on AU servers?Also, please try switching between protocols i.e. PPTP / L2TP. If issue persist join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Johan Bezuidenhout Please share with us what error comes up when you connect. Also please share where you are located and which Operating System you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @PAt - It is to inform you that you can change the name of the app which you want to add in Split Tunneling by renaming the exe file and then add in Split tuneling.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @erin - Please share with us which username you are using to connect VPN. Please use username and password which we sent you via email. Also please make sure to enter username and password instead of copy paste and there should not be any space in username and password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tadas We apologize for the inconvenience. We have just sent you an email with the list of "PureVPN Server IPs" please try connect VPN through them and make sure to try both protocols i.e. PPTP / L2TP . Also please let us know that are you able to access www.purevpn.org from there or not? and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tadas Thanks for contacting us. Please share where are you located, what error are you getting while connecting VPN? Also, share which device / operating system do you have? and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nas - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system and where are you located so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @rhona Please share with us what error comes up when you connect. Also please try switching between the protocols i.e. PPTP and L2TP and switching between the servers as well.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Erwan - Could you please share with us the error which you get while connecting to Swiss server. Also please share with us your operating system and where are you located so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ralph - It is to inform you that our billing in the form of DD-MM-YY

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andy Smyth Please try switching between the protocols i.e. PPTP and L2TP. Also please disable the antivirus program and the firewalls of your system and the firewalls of your router as well. Also please share with us which Operating System you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @tzehui Thanks for contacting us. It is to inform you that your account was disabled due to breach of policy. We have already sent you an email about the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daniel Halpern Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Finn Thanks for contacting us. We are keep adding new servers and hopefully we will add one in Denmark soon

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Don Berendsen We apologize for the inconvenience. We have forwarded your request to the concerned department and you will be updated soon

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @xpurchase Thanks for contacting us. It is to inform you that currently we are offering kill switch feature with our Windows Client only. Regarding disconnection issues please try switching between protocols and servers if issue persist please join us via live chat and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Coombes - Please join our live chat and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Piotr We are sorry for the inconvenience. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @duffau We have not received any order from you yet. Please share with us if you are having any issues while ordering the service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Endre Kolossvary - You have been updated on your ticket # #366339 for the same

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Claudia - Could you please share with us the error which you are getting so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joe Russo - It is to inform you that we offer multiple US servers so please try switching between US servers and you are in China so also please try connecting with these IPs 65.60.18.130 and 108.62.233.194 and check Netflix.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mathieu - Thank you very much for your feedback .. Enjoy PureVPN service :)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tiff Thanks for your feedback. PureVPN pre-configured router will allow the non-tecnical people to simply put the login username and password to connect, as sometimes people get difficulties in configuring VPN on third party firmware routers. That router will have PureVPN Firmware.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Scott Ballantyne - Thanks for your feedback .. Enjoy the service :)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mayahelen - You have been assisted via live chat for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @William Bradley Thanks for your suggestions. We have forwarded your suggestion to the concerned department

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joseph Li If you are using PureVPN Client on windows based system then make sure that Split Tunneling is disabled. If you are on Mac then make sure that send all traffic through VPN is checked from VPN advanced properties under Network Preferences.

    Please contact us via Live Chat and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Efe Thanks for your feedback. If you will close the PureVPN Client so it will give you notification that Client is running. If you want to close the PureVPN Client then right click on PureVPN Icon then exit. However, to close notification. Just click on settings icon from the balloon and select "Hide icons and notifications" from the next window.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Joyce Chiong You have already been updated via ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathon Lewys Please switch between the protocols i.e. PPTP and L2TP. Also you are suggested to select "Show VPN status in Menu bar" from VPN properties under Network preferences.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @alvarez Please read our Privacy Policy for file sharing.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sorana Urdareanu Could you please join us via Live Chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @AKIHIRO YAMAZAKI It is to inform you that link for list of servers is available in your account details email. Please open your account details email, click on PPTP/L2TP to get the server list. We recommend you to use the PureVPN Client to connect VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :). You are suggested to uninstall the PureVP Client from your system and download the fresh updated copy from out website then try again. Also switch protocols i.e. PPTP and L2TP

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jim B. Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Rohit Chitkara Thanks for your suggestion. We are keep adding more servers / countries in our network. Hopefully it will be added soon.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Glen Stringer Thanks for contacting us. You have been sent a separate email. Please follow the email and it should resolve your issue. Also we are available 24/7 on Live Chat so you may contact us any time.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @dip Thanks for your feedback. If you are on windows based system then you may use automatic re-connect option from settings tab. However, it is not available on other Operating system due to OS limitations.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eirik Kristiansen Please delete the software completely even form the Program Files and then restart your system. Then download the software again and then try to connect.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @AKIHIRO YAMAZAKI Please find PPTP/L2TP in the email having your username and password. Please click on PPTP/L2TP and you will get the server address list.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @DAVE Thanks for the feedback

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris Page, you may contact us via live chat available on our website too or open a support ticket and you will be assisted.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Matthew, in order to use Split Tunneling you need to add the exe file of the application and then launch it using the button provided in the Split Tunneling tab. If you face any problem then feel free to contact us via live chat on our website and we will be glad to assist you.

    @Paul Kirkdale, please connect to our UK server and you will be able to access the facebook. If your problem persists, feel free to contact us via live chat on our website.

    @Martin, as you are located in China where ISPs are working on hourly basis to block the VPN. Most of the providers are no more offering service in China but GFW is unable to block PureVPN since March 2011 because we keep providing the alternate means to access our service. It is little complicated but that is due to Geo Restriction at your location China.

    @Chris Page @Brian Please share with us the issue in detail and we will be glad to assist you. Best would be to contact us via live chat on our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sung Cho Please try switching between the servers and then share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jay Scherberth, Please uninstall the software and reinstall the latest build from the Download page on our website then issue will be resolved.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @hank, thanks for the suggestions. We have forwarded it to the Development Department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jack, Please uninstall the PureVPN software then reinstall the latest build and recheck. If your problem persists then feel free to contact us via live chat or email or support ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mr Graves, you have been sent an email replying which you will get the immediate assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @zainab, Please open support ticket from your client area and we will send you the password.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stephan @Ryefield Ford, It seems there is some issue from iTunes and we are in constant contact with them, hopefully it will start working within few hours. In the mean time you are suggested to configure VPN manually and feel free to contact us for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eric Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please disable the firewalls and antivirus of your device.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bader, Please make sure to use the VPN credentials sent to you via email. Your client area login is not your VPN login.

    @Peter Woo, It seems you entered the IP instead of the host name. Please make sure to enter the host name from your VPN account email connecting to which you will get your Dedicated IP.

    @Tom, Please contact us via live chat and you will be assisted remotely to resolve the issue. You may also try by disabling the firewalls of the antivirus, operating system and router.

    @Jonathon Lewys, your suggestion has been forwarded to the Management.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Penarthian, Thanks for your precious feedback.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tom McGill, Please login to your client area on our website and check in "My Emails", your VPN account details have already been sent.

    @Heather Dews, Please submit cancellation form your client area and you will be assisted accordingly.

    @DAvid Evans, Please contact us via live chat using www.purevpn.org and you will be assisted. We are sending you an email too in order to assist you.

    @Emily, assisting your personally via email.

    @Richard Gamble, Please login to your client area using http://billing.purevpn.com/clientarea.php and you will get all details. You may also join our live chat for any assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @C. Williams Thanks for your suggestion. We are forwarding your suggestion to the Development Team.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alex Thanks for contacting us. Please join our live chat again and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stephen Thanks for your suggestion. We are working on making Split Tunneling more efficient as you suggested.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chris page Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also, please share which Operating System you are using and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @markus wailand Please download install the correct version of PureVPN Client as per your OSX version. This should resolve your issue.

    Mac OSX V10.8-V10.9: http://www.purevpn.com/software_download_mac.php?new=1

    Mac OSX v10.4 to v10.7: http://www.purevpn.com/software_download_mac.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Taha Please clear your browse cache then connect VPN and verify your IP from any IP to location website and access Youtube. If problem persists then Join us via Live chat or submit a support ticket and share the IP address with us on which you are getting this issue so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @veronica pollock We are sad to hear that, could you please share the reason of cancellation. If you are getting any issue with PureVPN services then contact us via Live Chat or submit a support ticket from your Client Area and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @julia There are multiple factors that may cause the speed issue and mostly switching between the protocols resolves this issue. Please switch between the protocols i.e. PPTP and L2TP

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jzme2night Sorry for inconvenience let me address your concerns in detail. Hopefully, you will be satisfied and will understand our position / concern as well.

    1. Reason of verification have been already shared with you. As every customer is not asked for verification but only the orders flagged by our anti fraud check so your were also asked for verification. We could not leak the reason / points, why an order is flagged.

    2. We had lot of complaints even from the PayPal/Credit Card users that their account was misused after which we have implemented that system and have controlled a lot.

    3. We believe that it is for our mutual security and if you think it's not beneficial for our business but for customers. After having a VPN service, the world wide web is open for any one so we also have some concern "Knowing Your Customer".

    We have already mentioned verification process on our website. please go through this link http://www.purevpn.com/term.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anthony Robinson We have blocked torrents on most of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law namely United Kingdom (UK) , United States (US), Canada, Australia and others. You can connect to below mentioned shared servers for p2p / filesharing.

    Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tom Thanks for contacting us. You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Trish Thanks for contacting us. You have been assisted via live chat

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Rafael Moran Thanks for your feedback. Please share which device / operating system do you have? and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @purevpn0s98690 You have been updated on the ticket you opened for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Adrienne Nash Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please disable the firewalls of your router and your system and disable the antivirus program, if any.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @erwan Could you please share with us what error are you getting so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Joseph Please try to check by switching protocols i.e pptp and l2tp and also you can join our live chat for further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @kay amour Thanks for your feedback. Keep enjoying our services:)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Levent Could you please join us via Live Chat available on our website so we will guide you accordingly. Also you have been sent a separate email. Please follow the same and update us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Franscois, Please contact us via live chat and ask for the Manager, I will personally assist you.

    @Andrew, we observed that twicth TV is working with PureVPN. Could you please share with us in detail what exactly you need and we will guide you accordingly. In order to avoid crash, try split tunneling with any other browser and submit your feedback.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathon Lewys After connecting VPN when you will start activity then software will show you data in and out. You are suggested to go to Network Preferences > Click on VPN Icon and select Show VPN status on Menu bar. An email has also been sent. Please follow the same and share your feedback with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gabriel Valdez - Sorry for the inconvenience. , could you please contact us via Live Chat again and we will be glad to assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @edith young soares Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris Please join us on Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chris hodgson Thanks for contacting us. Please share which operating system do you have? and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chew Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Evans Please try switching between the servers and then try to access Youtube and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eduards Thanks for contacting us. Please join us via live chat available on our website and will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @lionel Thanks for contacting us. Please share your device / operating system with us? and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Dixon Thank you for your feedback. Please retry by switching between the protocols i.e. PPTP and L2TP. This should resolve your disconnection issue. We have sent you a separate email. Please share your OS with us so we will guide you accordingly. Please make sure to disconnect VPN before changing settings.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James Ingleman Thank you for your feedback. We are keep adding features and improving PureVPN service day by day to provide better service to our customers.

    Enjoy PureVPN!!!!!!!!!!!

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sean Doherty Thank you for your feedback. You may use PureVPN on your iOS devices. Just download the PureVPN app from app store and connect. You may also configure VPN manually by following our tutorials, available under tutorial section on our website.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ayaz Message received

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Manuel Levitt Please share with us in detail what issue you are having with the service, so that we may assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Jerry Field Yes the server in Italy is permanent and we are planning to add more servers there and in many other countries.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Tomas Falkman Thanks for your suggestion. We are just forwarding your suggestion to the concerned department

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tomas We are planning to add more servers with our service including Norway

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @stone Thanks for contacting us. Your suggestion has been forwarded to the concerned department and you will be updated soon

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathon Lewys It is the built-in functionality of the Operating Systems that whenever any device goes in Sleep Mode, the activities get off like VPN etc. Also, please join us on Live Chat at our website and we will assist you there accordingly in detail.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Raymond Haselager Please join us on Live Chat at our website and we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Takeshi Otsuka Thanks for contacting us. Please share what error are you getting while connecting VPN? You may also join our live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Amir We have not received any order from you. Please join us on Live Chat with the payment receipt and we will proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tony Bolingbroke We are sorry for the inconvenience. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @marcel Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mahmud Hossain Please retry by switching between the protocols i.e. PPTP and L2TP. Also share with us you are getting this issue on specific server or all? You have been sent a separate email. Please follow the email and reply so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Evans Your account is active and working fine at our end. You have been sent a separate email. Please follow the email and reply so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stuart Allen Please retry by switching between the protocols i.e. PPTP and L2TP. This should resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Christopher Ottery Thanks for contacting us. The issue has been fixed, you may access Support Page now.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Carol Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. Also, Please try switching between other UK servers check your speed with them and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @john duval We are Sorry for the inconvenience. Please try switching between protocols i.e. PPTP / L2TP also, try switching between servers and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ted We are Sorry for the inconvenience. Please try switching between protocols i.e. PPTP / L2TP and server, then check your speed again and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Peter J. Enscoe Thanks for contacting us. Please join us via live chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mke Sweeney Please share with us which Operating System you are using and we will assist you accordingly. Also please clear the cache of your browser before browsing over Internet.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alex Please join us Via Live Chat available on our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Tim It is to inform you that we do not allow torrents on all servers. You have been sent a separate email with the list of allowed server. Please try with them and share your feedback with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Reto Stamm Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sammy Thanks for contacting us. Please join us via live chat available on our website and we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @FRANK You have been sent a software in a separate email for China. Please try to connect with that software and share the results with us. Also the update was not for China customers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @david It is to inform you that Split Tunneling works on Windows 8 as well. Please temporarily disable your antivirus program, if any and then try to use the feature. And then allow PureVPN Software through your Antivirus Firewalls.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @émilie durand Thanks for contacting us. Please join us via live chat available on our website and we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert Miller Please open a support ticket from your Client Area for that and we will resend you the login details.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Will Olsen Could you please share with us what connection issues you were getting with PureVPN Servers? Please share and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Paul Thatcher Please retry by switching between the protocols i.e. PPTP and L2TP. You have been sent a separate email. Please follow the email and share the result with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @izicar Thanks for your feedback

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gunnar, please contact us via live chat and you will be assisted.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David, We have sent you a latest exceptional built of our software. Please install it and then confirm if it works for you or not. If your problem persists please contact us via live chat and we will support you to resolve the issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jim Cofer, Please share with us which Operating System you are using. Also are you using our software of configured VPN manually. In our software there is option to save login credentials. If you contact us via live chat you will be assisted.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @will, We have blocked torrents on most of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law namely United Kingdom (UK) , United States (US), Canada, Australia and others. You can connect to below mentioned shared servers for p2p / filesharing.

    Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Wow Thanks for contacting us. It is to inform you that torrent Policy is already mentioned on our website. Please read our Privacy Policy.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @leena berde - You have been assisted via live chat for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stuart If you are using Windows based system then PureVPN Client icon color change to Green when connected and Grey when disconnected.
    On Mac, you can select "Show status in Menu bar". Go to System preferences > Select VPN Check "Show status in Menu bar" and Apply.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ J. Roberto In order to better assist you please share the following information:

    1) Which server do you try to connect (let us know the exact host name or IP address of the server)?
    2) Do you get same error on other servers or just on specific one ?
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System) and what error comes up when you connect?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ROSS Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Cal Popa Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Cal Popa Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @asser Hi ,

    In order to better assist you please share the following information:

    1) Which server do you try to connect (let us know the exact host name or IP address of the server)?
    2) Do you get same error on other servers or just on specific one ?
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly
    7) What is your registration email address?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @charlene Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @vincent palmieri jr Thanks for contacting us. Please join our live chat available on our website and we will proceed accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bryan Please try switching between the protocols i.e. PPTP and L2TP. Also please use the server IP instead of the server address to connect. Please join us on Live Chat at our website, if you need any further assistance.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bala - Could you please share with us your registered email address or contact us through our live chat available on our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Javie - Thanks for your feedback

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @musi Thanks for contacting us. Please share your issue in detail and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @emma holmes Sorry for the inconvenience. Please share your operating system / device with us? also disable your antivirus / firewall for a while then connect VPN and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @RJ Cocco Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John Kelle Please pay your unpaid invoice for the renewal as your recurring has not been charged.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mark Have you tried by switching between the protocols i.e. PPTP and L2TP?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Rasmus Nielsen Thanks for your suggestions. We have forwarded your suggestions to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bobby Thanks for contacting us. We have forwarded your suggestions to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Doug Bailey Please try switching between the protocols i.e. PPTP and L2TP and switching between the server. Also disable the firewalls of your system and your router and disable the antivirus program. Also share with us where you are located and which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Robert You have been sent a separate email. Please reply to email and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @suzuki takeshi, Please contact us via live chat on our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @pxxoxxq dsad Your account was issued on same date. Please check your email inbox/junk/spam folder and also check promotion tab of Gmail. You can also find your emails under My Emails section in your Client Area on our website

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please disable the firewalls of your system and your router and disable the antivirus program. Also please share where you are located and which operating system you are using, and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Leanne Cuenca Please join us on our Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @guorui Please join us on our Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ALEX LANAU Live chat is working fine and you have been assisted over live chat for your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Richard Feingold Please share with us which operating system you are using and does the problem occur on all servers and protocols? Also please join us on our Live Chat at our mirro website www.purevpn.org and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Johan Swahn, We keep impoving our software so it will be added soon but not sure about the time frame.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @katherine, Your client area details have been resent to you. Please retry to login and if you face any problem contact us via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Captain Kelly, We are really thankful to our all customers for being so loyal and dedicated. In the current scenario we need some favor/support from our loving customers too as we believe that our every customer is our representative. If you see any comment related to this issue on forums / twitter / facebook, please reply with your comments having trust on us if possible.

    Regards.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @hou Sorry for the inconvenience. Please join us via live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @fran romero Thanks for contacting us. Please try switching between the protocols i.e. PPTP and L2TP and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @phasouk phanthamith You can use PureVPN service in China. If you want to know more about it, you may join us on our Live chat at our webiste www.purevpn.com and www.purevpn.org

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Vogelbusch Thanks for contacting us. You have been replied via Support Ticket.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @peter Thanks for contacting us. Please join us via live chat from our website and we will assist you there.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @George Weinstock - This has been done and we have been informed you via email .

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @van bunnik Thanks for your feedback. Please join us via Live Chat available on our website. Also you have been sent a separate email. Check the same and share the URL of the Dutch TV with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @John - Have you tried to check by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @phillip Please share which Operating system you are using and what issues are being faced with the software.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Damien Thanks for contacting us. Your suggestions have been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anthony Cerrone Sorry for the inconvenience. Please try switching between the protocols i.e. PPTP and L2TP and share the results with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @phillip Thanks for contacting us. You have been assisted via live chat.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ronald, Please contact via live chat and ask for the Manager, I will personally assist you. There are multiple factors involve in the speed like firewall, encryption, protocol, VPN server location, Antivirus etc. checking which we will assist you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark, thanks for your feedback. Message has been conveyed to Deniz.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @yuri senes Thanks for your feedback. There are multiple factors that may cause the slow speed as VPN works within your internet connection. You are suggested to join us Via Live Chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jonathan Senior Could you please join our live chat available on our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Oliver Thanks for your feedback. You are getting this issue on both Germany servers or specific Germany server. You have been sent a separate email as well. Please check the same and share the result with us.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Steve Could you please join our live chat available on our website so we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Steve We have dedicated server in Dallas. And we are forwarding your message to the concerned department for shared server addition in Dallas

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Udo Fischer Please try switching between different servers and clear the cache of your browser and then try again.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sylvia Denecke Could you please share with us your registered email address so we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jamie Have you tried to check by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Linda Keyser-Smith Have you tried to check by switching protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @antonia Please check this tutorial for the fix and let us know the results
    http://www.purevpn.com/faq/96/after_downloading,_when_i_click_to_run_purevpn_windows_setup_file_nothing_happens_what_should_i_do.html

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Bob Compton - Could you please share with us your operating system so we will guide you accordingly moreover you may join us at our live chat available on our website so we will guide you for the same.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jeremy CG Please join our live chat so we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Shah Atul Place an order from this link http://www.purevpn.com/order/index.php and if you have any issue in placing an order you may join us on our live chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Panos Papadopoulos Please delete the software from your system and then download it again from our webiste. Secondly, you may change your IP anytime you want by just re-login to your account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @m milton Could you please open a Support Ticket from your Client area for the same?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dave Please join us on our Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris Wong Thanks for contacting us. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Dallin Abendroth Thank you for your feedback. Please login to your client area and click on "My Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Nika Please submit a support ticket from your Client Area or Join us via Live Chat as we are unable to locate any Client Area with your email.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Garry Merrill Thank for contacting us. This is to inform you that some of the anti-virus blocks this feature so please allow the PureVPN through your anti-virus and check again or submit a support ticket from your Client Area and we will assist you.

    In order to use Split tunneling, please make sure to close the browser completely before launching it from Split Tunneling. If your browser is already running so Split tunneling will not work.

    -Once you will add the applications and enable it then make sure to select make it permanent option. Split tunneling will use the server that you will select from Dashboard/Personalize selection tab.

    -Once you will connect VPN then all option will become inactive and you cannot change any settings due to OS limitations as you can't change/modify the running process.

    -Most of the 3rd party applications are can be found under Program files folder but Chrome has different location. You can get the location of any 3rd party app by right clicking on app icon, go to properties.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Na Please right click on the PureVPN icon on the desktop and go to Properties. Then got o compatibility Tab and mark on "Always run as administrator" then save and apply settings.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James McConkey Thanks for sharing your feedback. Our first priority is to please our customers and to facilitate them at the best.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitalii This is feedback page. Please submit a support ticket from your Client Area, also you have been sent a separate email as well. Please check your email for the same and reply.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @star123 Please join our live chat so we will assist your accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Vitalii Please join us via Live Chat available on our website and share your operating system with us so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Katie Please join us via Live Chat available on our website and share with us what IP you are getting so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Milton Thanks for your feedback. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @L Wood Thanks for contacting us. Have you retried by switching between the protocols i.e. PPTP and L2TP?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Мшефдшш Thanks for contacting us. Have you retried by switching between the protocols i.e. PPTP and L2TP?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @anide uzundan You have been assisted via Live Chat

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Udo Fischer When you connect with VPN your IP (identity) is shown as the IP of the connected country and Facebook assumes that someone else is using your Facebook account from a different country and thus prompt you such messages. You may change the security settings of your Facebook account.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mitch Sorry for the inconvenience, Please share your issue in detail and we will assist your accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gregory Jouk Please share with us if it happens with any particular US server or with all US servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sidahmed Please let us know if you face frequent disconnection issue or there would be any issue about disabling VPN account or so.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @sid ahmed Please join us on our Live Chat at our website and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @robby Thanks for your feedback regarding the service and your suggestion. We keep on adding features in the Apps as suggested by our customers

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Juan Novo Sorry for the inconvenience, Please join our live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @kongwai Thanks for your feedback. Please ignore the update as it is for "Rest of the World" only.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Danny Thanks for your feedback. This is to inform you that we didn't receive any complaint yet. However, you may check your processes to find out the root cause.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ziplague Thanks for your feedback. This is to inform you that this feature is available for both Mac and Windows under settings tab.

    For Windows:

    - Launch on System Start up
    - Redial automatically if the connection drops
    - Auto connect after launch

    For MAC:

    - Launch on system start up
    - Auto connect after launch

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gaspar Guzman - Could you please share with us your registered email address so we will check and proceed accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Elissa - Have you tried to connect your vpn by switching between the protocols i.e pptp and l2tp ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Andrea Please join our live chat we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Matt Please join our live chat we will assist you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @KUBOYAMA Toshifumi - Thanks for contacting us . How may i help you ?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Hannes Thanks for contacting us. Please join our live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David Alexander Thanks for contacting us. Please join our live chat from our website and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @adrian Zatel Thanks for contacting us. Please join our live chat from www.purevpn.org and we will guide you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @gill - Please join our live chat so we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Daisuke Yokoi This is to inform you that you were send an email with a list of servers. Please check your email inbox/junk/spam folder for the same and to access blocked/geo-restricted websites from China. Please connect to outside China servers

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Brian Quon Please try by switching between the protocols i.e. PPTP and L2TP. This should resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mike Schultz, Please make sure to update the iOS app to the latest version i.e. 2.3 and then check. Feel free to contact us if your problem persists.
    Regarding laptop, please confirm how long your laptop was left untouched when you observed this issue. Sometimes the settings in Operating System disconnects the internet when it is left unused for long time or the lid is closed. If that is the case, VPN will also disconnect as VPN works within internet connection.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stan McCartney Please join our live chat from our website www.purevpn.com or www.purevpn.org and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Christen Speck Please login to the client area and check your account details email for VPN ID and Password.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Alfed Lee Thanks for contacting us. Please join our live chat from our website www.purevpn.com and www.purevpn.org and we will assist you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @James There is a link to find the best and the fastest server for you i.e.
    http://www.purevpn.com/select-location/

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Iyaz Khan Thanks for contacting us. This depends on improvement and new features addition. It will be updated on our website if new version will be available. If you are on Windows, Android or iOS so you will get the update notification on your PC/Devices.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Paul Thanks for contacting us. Please join our Live Chat From www.purevpn.org and we will support you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @pungki Thanks for contacting us. Please switch between the protocols and servers, this should resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shahab Please share with us how you confirmed that you are having DNS leaks. If you are following the site we referred in our FAQs then ignore it as that site is not giving the accurate result for few days and reported by others too.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @W J Thomas Thank you for your feedback. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @G Takahashi Thanks for your feedback. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Ajit Thanks for your feedback. If you are on Mac then place make sure to check "Send all traffic over VPN connection" form advances VPN settings. For windows make sure that Split Tunneling is disabled. If you want to use Split Tunneling feature on Windows then join us Via Live Chat and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @arie Please try switching between the protocols i.e. PPTP and L2TP. also, try switching between the servers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Steven Brown Thanks for your feedback. This is to inform you that with Purpose option VPN will connect automatically on best server as per your location and purpose.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @YeeBoon Thanks for your feedback. This is to inform you that Split Tunneling feature is in beta and may cause this issue due to additional add-on and toolbar. Please disable them temporarily and also try with different browsers.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @dscott You may change your password only by opening a support ticket from your client area.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Paul Mc Mahon Please join us via live chat from our website and we will make our service work for you.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @jeff Have tried by switching between the protocols i.e. PPTP and L2TP? We are available 24/7 on Live Chat. Please join us and we will assist you and will resolve your issue.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Don Rapley Thank you for your feedback. Enjoy PureVPN!!!!

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @juston Have you retried by switching between the protocols?

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mia Thanks for contacting us. Have you retried by switching between the protocols and servers? You are suggested to join us via Live Chat available on our website so we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Gary Storey Thanks for the feedback. Your suggestion has been forwarded to the concerned department. You may select "Show VPN status in Menu bar" from Network Preferences > VPN.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @mohammed Thank you for your feedback. Enjoy PureVPN Service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mark Williams Thanks for the feedback. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @chris You can configure VPN on your Router by following our tutorial http://www.purevpn.com/config/router/ and connect your Roku

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Earl Tan Thanks for contacting us. We have recently launched this feature for our Windows Users, You may follow the link: http://www.purevpn.com/speed-test, choose your purpose of using VPN and it will give you the fastest server.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Zhou Chengcheng Thanks for your Feedback, Enjoy the service.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stefan Dusi Thanks for contacting us. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Steve Waxman Thank you very much for your kind feedback. Enjoy PureVPN!!

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Caesar Please join us via live chat on our alternate website www.purevpn.org and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Eirik Please join us via Live Chat available on our website and we will guide you accordingly

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @rodrigo munoz Please retry by switching between the protocols i.e. PPTP and L2TP. If problem persists then join us via 24/7 Live Chat available on our website and we will guide you accordingly.

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    @Sheng Zheng Please retry by switching between the protocols i.e. PPTP, L2TP and SSTP. It should resolve your disconnection issue. If problem persists then join us via 24/7 Live Chat available on our website and we will guide you accordingly.

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    @Uzair Thank your very much for your kind feedback.

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    @hassan Thanks for your positive feedback.

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    @bob lu Thanks for contacting us. Please join us via live chat on our alternate website www.purevpn.org and we will assist you there accordingly.

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    @Debbie Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Debbie - Could you please share with us the website you want to access for Australian TV viewing moreover you can join us via live chat and we will assist you there accordingly.

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    @Joe Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    @Petri Thanks for contacting us. Your suggestion has been forwarded to the concerned department

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    @Riandy Please join us via Live Chat available on our website and we will guide you accordingly.

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    @Daniela Please join us via Live Chat available on our website and we will guide you accordingly.

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    @Minh Thanks for contacting us. Your suggestions have been forwarded to the concerned department.

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    @Hector Please join us via live chat from our website and we will assist you there accordingly.

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    @Rory Marland Thanks for your feedback. Your suggestion has been forwarded to the concerned department and it will be added soon.

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    @A Pakchin Thank you for your feedback.

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    @Christopher Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    @Mark Berry Thanks for contacting us, Please join us via Live Chat available on our website and we will guide you accordingly.

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    @Richard Hayman Please join us via Live Chat available on our website and we will guide you accordingly.

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    @michael forward Have you tried to connect vpn by switching protocols i.e pptp and l2tp ?

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    @Chengcheng Zhou Thanks for your feedback.

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    @Emily Thanks for contacting us. Your suggestion has been forwarded to the concerned department.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Michael Taylor, Currently we are not offering OpenVPN for Mac but hopefully in near future you will get that option too. Our developers are working on it.

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    @Martin Please join us via live chat on our website and we will assist you there accordingly.

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    @Shannon Wong Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    @Siyuan Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    @Anton Thanks for contacting us. Please join us via live chat on our website and we will assist you there accordingly.

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    @Paul Walshe Please join us via Live Chat available on our website and we will guide you accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Mohd Abdullah, Thanks for the feedback. You were assisted and your review update from other thread I am posting herewith.

    I was very upset at first since I was getting through then the manager himself came and supported me through remote desktop through my isp I got 5mb through vpn I got 18mbps I was shocked and happy ......I will never leave purevpn until I have a pc with me :)

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    @Serhat Please join us via Live Chat available on our website and we will guide you accordingly.

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    @Stephen Thanks for your feedback. It is to inform you that our solution is much better than any other VPN provider i-e They compares and takes a lot of time on ping etc which in itself is imperfect. Our solution relies on our intelligence based on several million readings taken from all over the world and automatically connects user to the best available server upon every connect and you may find the best server as per your purpose. Which is available in our windows software and on our website http://www.purevpn.com/select-location/

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    @Manos Thank you for your positive feedback.

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    @Rutger Weijer Thanks for contacting us. Please join us via live chat available on our website and we will assist you accordingly.

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    @Mohammed Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    @Craig Thanks for your feedback. Your suggestion has been forwarded to the concerned department.

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    @Mike Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    @rizki Thanks for your feedback. Your suggestion has been forwarded to the concerned department and it will be added soon.

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    @wayne Bukwa Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marc C. Close You are suggested to connect VPN manually, using Mac default VPN settings and check and share the result with us. Also you are suggested to join us via our 24/7 Live Chat so we will assist you accordingly.

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    @hassan Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully it will be added soon as we are keep adding more Countries in our network.

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    @Rob Thanks for the feedback. Your suggestion has been forwarded to the concerned department and we are working on it.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @David, Thanks for contacting us. Actually one computer could not get two IPs at the same time but only PureVPN proudly offers you the way called Split Tunneling to get two IPs for same machine at the same time. That is technical requirement to add the application first to the program / software and then Launch to get such result. Even if the application is added already you need to launch it from the software.

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    @Beryl aNDREWS Please join us via live chat available on our website and we will assist you accordingly.

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    @Kjartan Arnesen Eie Please join us via live chat from our website and we will assist you there accordingly.

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    @Paul Edwards, Could you please contact us via live chat on our website and we will support you remotely to make it work. We tried to assist via phone as well but it was powered off. Your VPN account details were already sent. Please check your email inbox / spam / junk folder as well.

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    @Justin Please join us via Live Chat available on our website and we will assist you accordingly.

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    @James Please join us via Live Chat available on our website and we will assist you accordingly.

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    @Damian Armitage Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully it will be added.

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    @Temujin Thank you very much for your kind feedback

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    @Beryl Andrews You are suggested to join us via our Live Chat available on our website www.purevpn.com and we will assist you accordingly.

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    @Sam, Unfortunately there is no such way in the software but the icon on the top could be used for this purpose.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Jeff Fowler, Could you please check on multiple websites like ipaddress.com, ip2location.com and hope it will confirm you the actual location. Basically the information you are getting from any IP checking website comes from the database and if the 3rd party website has older information we could not update that to their server / database.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @G Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully it will be added. You may select "Show VPN Status in Menu Bar" from Network preferences of your Mac.

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    @Timothy, it is to inform you that your VPN account details were already sent to you, please check in the email inbox / spam / junk folder or feel free to contact us via live chat if not found.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Sam Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully it will be added. You may select "Show VPN Status in Menu Bar" from Network preferences.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Stuart, could you please contact us via live chat on our website www.purevpn.com , www.purevpn.org or using the Support tab in our software and we will resolve the problem within minutes.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @shane From Server Selection tool you may select the Server and protocol like you do from the drop down menu at Dashboard. PureVPN server recommendation tool "Use Intelligence" is also available in same tab (only for windows). Server are separated by Countries under Browse all servers

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Natalie Sudborough, Thanks a lot for the positive feedback and nice to know that you are one of our satisfied customers. Enjoy the life and secured browsing !!! If you need any assistance you may contact us any time via live chat, support ticket or via email.

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    @Mark Simpson, Thanks for the feedback. Your suggestion has been forwarded to the concerned department and hopefully those options will be added.

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    @Stephane If you are getting any issue. Please contact us via our 24/7 Live chat and we will guide you accordingly.

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    @Steven, There will be no recurring charges. If you placed order using recurring payment option you will be charged the same amount at the end of the term for next renewal.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Chris Jenkins, Could you please contact us via live chat and we will support you to get the best download speed using our service. There ae multiple factors which need to be checked.

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Marc, How we may help you. For immediate support you may also join our live chat !!

    @Christine, your VPN login details are not same as your Client Area login. Please make sure to use the VPN account details to connect to VPN.

    @Oleg, Please contact via live chat on our website without VPN or proxy or send an email to enquiry@purevpn.com and you will be assisted.

    @Juergen, Please contact via live chat on our website or install teamviewer in your system and send the login ID and password of teamviewer to enquiry@purevpn.com and we will assist you remotely.

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    @Heike, a follow up email has been sent to you. Kindly check and get back so we can assist you.

    @Yahya! Thank you for your suggestion. Czech servers coming soon :)

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Heike, we've now sent you a follow up email. Kindly get in touch,

    @Michael and @Angus, your issues have been resolved by support. Please advise if you are still having issues.

    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 

  12. Split Tunneling enhancement

    29 votes

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    started  ·  6 comments  ·  PureVPN - Feature Request  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    At present, Split-Tunneling is available in our Windows software. However, we are working very hard to launch this cool feature across all other devices. We would like to take your feedback on this: should we launch Split-Tunneling on other device?

  13. OpenVPN for the Macintosh computer

    7 votes

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    completed  ·  2 comments  ·  PureVPN - Mac  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Maxime: You can download the OpenVPN files from here:

    http://support.purevpn.com/customer/portal/articles/1616185

  14. add the all servers to android app

    9 votes

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    3 comments  ·  PureVPN - Android App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @ Ian Cameron - Once you configure manually so you will have to enter server address in server field then you may connect. Here is complete server list http://billing.purevpn.com/pptp_l2tp_hostname_list.php

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous You have been updated on the ticket you opened for the same issue.

  15. Please publish .ovpn files for all openvpn/enabled servers.

    13 votes

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    1 comment  ·  PureVPN - Feature Request  ·  Admin →
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  16. Add ‘Always-On’ VPN feature in iOS 8 in upcoming update

    14 votes

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    completed  ·  2 comments  ·  PureVPN - iOS App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous We are working on making this feature available with the iOS app and it will be done soon

    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 

  17. Inadequate Granular Control

    5 votes

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    2 comments  ·  PureVPN - iOS App  ·  Admin →
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    completed  ·  AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs,

    It is to inform you that we have made a lot of changes, I will suggest you to try our latest application for iOS and share the results with us.

    Keep sharing your wonderful ideas !

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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous We are working on making this feature available with the iOS app and it will be done soon

    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 

  18. Put Logout Button

    4 votes

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    2 comments  ·  PureVPN - iOS App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 

  19. Sync Favorite Locations

    3 votes

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    1 comment  ·  PureVPN - iOS App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous Thanks for your suggestion. We will forward your suggestion to the concerned team

    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 

  20. Show IPs in the connection log

    5 votes

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    1 comment  ·  PureVPN - iOS App  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) commented  · 

    @Anonymous Thanks for your suggestion. We will forward your suggestion to the concerned team

    AdminPureVPN (Product Team, PureVPN.com) shared this idea  · 
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