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← PureVPN Ideas - Share Your Valuable Ideas and Suggestions

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GUI Improvements
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1 comment · PureVPN - Android App · Flag idea as inappropriate… · Delete… · Admin →

completed · AdminPureVPN (Support Team, PureVPN.com) responded

Thanks you for choosing PureVPN for your desired VPN needs.

Sire, we are keeping it as a consideration. Seeking ahead for more valuable ideas.

AdminPureVPN (Support Team, PureVPN.com) supported this idea · May 11, 2018
unable to fetch location
9 votes
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12 comments · PureVPN - Windows » Connectivity Issue · Flag idea as inappropriate… · Delete… · Admin →

completed · AdminPureVPN (Support Team, PureVPN.com) responded

Hi,

Thanks for notifying us. We have solved this issue.

Keep writing to us, we really appreciate it

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 17, 2016

Hi Dave,

We are sorry for the inconvenience. Could you kindly download our latest version of app, this should most probably resolve the issue.

Download: http://billing.purevpn.com/get_started.php

Thanks!

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 15, 2016

Hi Joe,

We are sorry for the inconvenience. You are suggested to upgrade your PureVPN app to latest version if you haven't done so. If you are facing this issue in latest app then please let us know, we will assist you accordingly.

Thanks for understanding!
Remove the pop up windows when quit the app.
10 votes
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7 comments · PureVPN - Mac · Flag idea as inappropriate… · Delete… · Admin →

completed · AdminPureVPN (Support Team, PureVPN.com) responded

Hi,

Thanks for reaching out, this has been fixed.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 28, 2016

Hi,

Thanks for your prompt response. It seems that you are using old version of PureVPN, I would suggest you to update your software then you will not see this pop up.

Let us know if you have further questions!
Your general feedback here
1,023 votes
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4956 comments · PureVPN - Windows · Flag idea as inappropriate… · Delete… · Admin →

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..

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 27, 2015

@Riccardo Vaghi Could you please join us on live chat at our website, so that we may assist you there in real time.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 11, 2015

@Daniel Sorry for the inconvenience. Please follow the suggestions from the guide http://support.purevpn.com/my-vpn-disconnects-after-every-few-minutes-what-should-i-do in order to prevent from disconnection.

AdminPureVPN (Support Team, PureVPN.com) commented · May 10, 2015

@Pablo Torregrosa Páez Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573-how-to-turbo-charge-your-vpn-speed-?t=485115 in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · May 10, 2015

@erick Sorry for the inconvenience. It seems that you did not receive our reply. Kindly check your junk and spam etc folder as well. You may also join us on live chat as well for real time assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 27, 2015

@sandra - Could you please share with us the issue in detail which you are having so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 27, 2015

@Eric - It is to inform you that our service is working fine in China as we have lot of satisfied customer in China who are using our service. You may also join us on live chat from our website for further queries.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 25, 2015

@Anna We really apologize for the inconvenience. Kindly try to connect VPN again making sure that there is no spaces in either username or password, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 23, 2015

@Grant It is to inform you that we are working on this feature and it will be available soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 23, 2015

@Samuel Vanneste Please join us on live chat at our website so that we may assist you there in real time.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@moha - Please share with us your issue in detail which you are experiencing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@shankar - Could you please share with us the issue/error in detail which you are experiencing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Ron Neilson - It is to inform you that our team is already working on it to launch the client of MAC for OpenVPN like we integrated OpenVPN with our Windows software.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Balaji Dorani - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@guopengfei - It is to inform you that we offer 5 multi logins so you may use your account on 5 devices simultaneously.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@nizar mungur - You are requested to please try switching between protocols i.e PPTP/L2TP and also switching between servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Toso Malemodo - Thanks for your suggestion. Your suggestion has been forwarded to concernded department.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Joshua Novess - It is to inform you that if you are using Windows so you may use our Internet Kill Switch feature which works in a way when VPN disconnects your internet activity also stops working so it prevents to reveal your real IP.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Eric Keller - Could you please share with us your purpose of using VPN so we will guide you the best server as per your need.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Barry Brown- We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject RE: PureVPN [Annually Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Louise Conry - It is to inform you that once VPN disconnects so our software shows you the disconnection buttton and also in the system tray of your desktop pop appears about disconnection of VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Chris - Could you please share with us the server address which you are using to connect VPN. Also please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Nauman - It is to inform you that as per our record you didn't pay for our service. Please place your order first from our website so we will send you username and password to connect VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Lachlan - Please follow the instructions given at http://support.purevpn.com/customer/portal/articles/1698573 in order to improve the speed.

Regarding disconnection issue please follow this link http://support.purevpn.com/customer/portal/articles/1616041

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Tim - It is to inform you that we have launched our latest build for Yosemite. Please join us on live chat from our website and ask for that.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Mike - Thanks for contacting us. It is to inform you that there is no default connection option to always use the same server and protocol but we have forwarded your suggestion to concerned department.

Automatic option in the protocol always selects best server for you as per your selection.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Bernard Bay - We have forwarded your suggestion to concerned department to look into your suggestion.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@sam - Please share with us the issue/error you are experiencing while using our service so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Alessandro - Could you please share with us the error/issue you are experiencing while using our service so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Caleb - Please share with us the username which you are using to connect VPN. Also you may join us on live chat from our website so we will assist you there.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@Juliet - It has been forwarded to concerned department to loon into it.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2015

@joel - Please share with us the version of Mac you are using so we will guide you accordingly. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@david - It is to inform you that currently you may use Split Tunneling via our software only to run any specific browser via VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@M Menon - Thanks for your suggestion. We will forward it to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@royten - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@RPM Mayfield - It is to inform you that Split Tunneling is for Windows only. We are working on it to make it available for Mac as well.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@Samia Beer - Please join us on live chat from our website so we will assist you there.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@ Rex CZuba - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@P Chauhan - Please go to system tray of your desktop and right click on PureVPN software icon then click on about it will show you the version of the software which you are using.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@Fernando - You are requested to please follow this link http://support.purevpn.com/customer/portal/articles/1616041 regarding disconnection issue.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@Calvin Y.H. Sung - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2015

@purevpn0s519350 - You are requested to please join us on live chat from our website so we will send you latest build for 10.10

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@chin - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@asma - You are requested to please join us on live chat from our website so we will guide you step by step.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@Alwyn Williams - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject RE: PureVPN [Quarterly Unlimited Plan Account] ***Resent

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@Shankar - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@Erin Roussey - Sorry for inconvenience. You are requested to please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 30, 2015

@stephen barbazuk - You are requested to please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2015

@George Thanks for your suggestion. We have forwarded your suggestion to the concerned team to consider it.
We've grown big and bettered our services because of the valuable feedback from our customers like you. I humbly request you to share your idea on http://ideas.purevpn.com so that we can update you when your idea gets implemented. Your vote values a lot for us and we will try our best to meet your expectations.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2015

@Wang Jin Sorry for the inconvenience. Could you please share with us what error you are getting when you try to connect VPN, so that we may assist you accordingly. Moreover, please share with us which operating system you are using and which protocols you have tried so far, so that we may assist you precisely.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2015

@sam burton Could you please join us on live chat at our website so that we may assist you there in real time for the issues you are having.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 24, 2015

@Marc Thanks for your suggestion. We have forwarded your suggestion to the concerned team for the consideration.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2015

@Faizal Ali Azman - Please follow below link regarding disconnection issue.
http://support.purevpn.com/customer/portal/articles/1616041

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2015

@Michele Cowie - Please join us on live chat from our website so we will assist you on real time.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2015

@Howard Jones - It is to inform you that you can't change your VPN username. You may only change your VPN password.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2015

@ Jon - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

Also please share with us the purpose of using VPN so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 12, 2015

@zongbo wang Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 12, 2015

@Craig Keddie Thanks for your suggestion. We will surely forward your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 7, 2015

@jos valster You are suggested to set the password to your desired one for your convenience by following the steps below.

1. Login to your Client Area http://billing.purevpn.com/clientarea.php
2. Click on Account Details.
3. Click on Change Password
4. Click on Change VPN Password.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 7, 2015

@maulfi You have been updated via email that your VPN username and password for free trial has been sent via a separate email at your registration email address.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 6, 2015

@abdi Thanks for contacting us. It is to inform you that you may place an order from our order page http://www.purevpn.com/order/ and you will get VPN username and password via email. Then you may download the software from http://www.purevpn.com/download.php for the respective operating system and try to connect using that software.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 3, 2015

@Anne Krabill - Could you please share your issue in detail which you are experiencing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@Jay House - Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@ David - Could you please share with us the error which you are getting while connecting VPN. Also please share with us are you using Android app or manually configured.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@ frank - Please share with us the error which you are getting while connecting VPN. Also please share with us the username which you are using.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@ THOMAS CONWAY - It is to inform you that in username its number zero. Also please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@ douglas smith - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2015

@ brian - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@meghan foz - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect. It will resolve your username password issue.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@Connie - Please share with us the error which you are getting while connecting VPN so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@Burak Uçar - Could you please share with us the error which you are getting while using VPN so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@Sam - Sorry for inconvenience. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@B. Faris - There is no any problem to kill all the sessions from task manager.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@Pierre - Thanks for your suggestion. Your suggestions have been forwarded to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@darby2014 - Please share with us the error which you are getting while connecting VPN. Also please try connecting with OpenVPN .

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 25, 2015

@Pankaj Sharma - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 12, 2015

@ erik velling - Please join us on live chat from our website so we will guide you.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 12, 2015

@ eric - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 12, 2015

@ niams - Please join us on live chat so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2015

@ Stuart Walsh - Please let us know have you whitelisted your ISP IP and change DNS settings. Also please share with us on which device you are configuring SmartDNS.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2015

@ Jazz - You are requested to please email us at enquiry@purevpn.com or join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2015

@ Diego - Thanks for your feedback. We will forward it to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 8, 2015

@Dave Phillips It is to inform you that our team is working on adding multiple features that are available with Windows software in the Mac app and hopefully it will be done soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 4, 2015

@ travis - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 4, 2015

@ Ronny Leong - We will forward your suggestion to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 4, 2015

@Jonathan Maizel - It is to inform you that once you connect VPN on Mac it will show you the key option at the top of your screen and also it will show you the network traffic graph having connected with VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 4, 2015

@ Rob - You are requested to please try switching between US servers and then try to access your website and check.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 2, 2015

@Mark Boardman Please change the DNS of your device to 8.8.8.8 and 8.8.4.4 and then retry, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 2, 2015

@Joseph Nguyen You are requested to join us on Live Chat at our website so that our experts may look into the issue remotely to resolve it.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 2, 2015

@jellzone Please try switching between the servers, and share the results with us. If it does not help, please share with us which version of Windows you are using so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 30, 2015

@ Ronald Sapier - It is to inform you that our system is working fine. Could you please share with us the issue which you are facing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 28, 2015

@Kevin Could you please share with us the error you are getting when you connect VPN so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 27, 2015

@ Jess - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 27, 2015

@ Terry Holder - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 27, 2015

@ Ray Hauser - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN [Annually Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 27, 2015

@ Dan Marinescu - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 27, 2015

@ Hans Dingler - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 26, 2015

@ DAVID PRIOR - Please let us know on which webpage you are getting this error and on which server you are connected.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 26, 2015

@ Mark Konikoff - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 26, 2015

@ Banco - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 26, 2015

@ Reulita Marcos - Please share with us the error which you are getting while connecting VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 19, 2015

@Robert

It is to inform you that VPN server will assign you IP randomly which will be free in pool so you may get the repeated IP also.

Thanks,
PureVPN Support Team

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 14, 2015

@Elburz Sorkhabi Sorry for the inconvenience. It is to inform yo that our team is working on improving the app for Mac, and hopefully the issues will be fixed soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 14, 2015

@ Heemanshu - Could you please share with us the screen shot of this where you got this so we will check at our end.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 14, 2015

@Peter Thomlinson - Login to your client area and click on "My Services" option. It will list all your active services. At extreme right of each service row there is an image resembling "->" arrow, click on that. On next page that opens, you will find "Request Cancellation" at bottom

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 13, 2015

@- We are working on making this feature available with our service.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 13, 2015

@Ignacio Please disable the firewall of your router and allow PPTP and L2TP passthrough options in your router, if any. Then again try to connect by switching between the servers and protocols and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 13, 2015

@Ignacio Please set the resolution of your device desktop and check if the software/ application fits your screen or not.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 13, 2015

@Petr Please go to Personalized Selection Tab in the Windows software and click on Browse all servers. Then click on China and try both of the locations, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 11, 2015

@ Ken Kimmel - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 11, 2015

@ Harukak - You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 11, 2015

@ Bill Kittredge - Please try server address hulu.purevpn.net and then try to access Hulu.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 11, 2015

@ Margarethe Weisshuhn - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@cheng - Please share with us the error which you are getting while connecting to China server. Also please share with us are you getting this issue on China server only or on all servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Andrew - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Carol Wheeler Could you please share with us which websites you are unable to access so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Anoosh Mofrad Please accept our sincere and unreserved apology for any inconvenience this may have caused you. Your account has been verified and enabled. Actually this system is implemented in the light of increasing number of scams. Let me share with you that card of US was used from the IP of China due to which our automated system asked for verification. Moreover, you did not reply our email for 24 hours after which your account was disabled.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Nam It is to inform you that you can connect on one IP at a time with your username. The other 4 connections will be with other 4 different IPs.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Vincent You are requested to login to your Client Area http://billing.purevpn.com/clientarea.php and then open the link billing.purevpn.com/file_a_refund.php in new tab to file a refund.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@Jock Graham Could you please share with us your registration email address, as we have not received any email from you yet.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@jos bults Could you please share with us your registration email address, so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 9, 2015

@duval michel Could you please share with us in detail what issue you are having so that we may assist you accordingly. Also please share which operating system you are using.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 8, 2015

@Gabor Sztvorecz Could you please share with us with which email address you bought monthly VPN account, so that we may proceed accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Jock Graham - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Mingyur - It is to inform you that we are offering Internet Kill Switch feature for Windows which works in the same way as you mentioned blocks all netwok traffic in case the VPN disconnects.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ edouard - Please share with us your version of Mac which you are using so we will guide you accordingly. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ rolf atle søraa - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ TP - You are requested to please access our mirror website www.purevpn.org and then download our software from this website. You may also join us on live chat from the same site.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Trevor - It is to inform you that your account is active and working fine. Please share with us the error/issue which you are facing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Raphael Maurer - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Jonathan Ogilvie - Please share with us which server address you are using. Also please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ s - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@ Andreas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@Simon Vickers - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@Ali - It is to inform you that via our software you may connect by simply click on the server name and it will also suggest you the best server as per your purpose.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@Joan Gould - here is the server address for San Francisco vlsa-ussf.pointtoserver.com

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@Dufloucq Roland - You have been replied via email.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@Thomas - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 7, 2015

@noorhussain - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@ Diogo Calado - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@ S Cato - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@ judith - You are requested to please connect with server address bbctv.purevpn.net or ukm.purevpn.net and then try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@Charlese Wright Could you please confirm either the software crashes or the VPN connection gets disconnected ?

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@Ben Cornish Please connect VPN with the server address au-tv.purevpn.net and then try again, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@Chris It is to inform you that our engineers are working to make this feature available in Mac and many more features as well. And hopefully the new app will be released soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@Isaiah Lawrence Please uninstall the software and delete PureVPN folder from Program Files (*86). Then restart your system and download the software again from our website. Then again try to connect, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jan 1, 2015

@Jonathan Budd We really apologize for the inconvenience. Please join us on Live Chat at our website so that we may assist you there in real time getting the required information from you.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 31, 2014

@Wenzhang ZHU - It is to inform you that we have not received your payment yet. Please share with us transaction details so we will check.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 31, 2014

@Feng - You are requested to please connect with other server and then check are you getting same issue or not.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 31, 2014

@Cornelis van den Berg - Please email us at enquiry@purevpn.com so we will allow SMTP port for you.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 30, 2014

@lagarde Please select Netflix France from the purpose drop down menu in the PureVPN software, and then connect VPN with that server. Then try to access Netflix France and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 29, 2014

@thomas smith - Please let us know which sort of download you want to do with VPN. Is it p2p or something else?

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 28, 2014

@carole chala - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 28, 2014

@Fatih Öz - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 27, 2014

@henry It is to inform you that our SmartDNS is currently in Beta and we keep on updating thr SmartDNS channel list. You are requested to follow the link given below and request for the channels which you like to add with our SmartDNS network so we will add those channels to our SmartDNS list shortly.

http://ideas.purevpn.com/forums/263490-smartdns-channel-request

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 27, 2014

@Shankar Thanks for your feedback. Please Feel free to contact us if you need any further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 27, 2014

@Eric - You may use our special tool http://www.purevpn.com/speed-test

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Derek Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Vignesh - You are requested to please close PureVPN software and exit it also from system tray then relaunch the software and try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Roland - You are requested to please uninstall PureVPN software completely, remove PureVPN folder from program files/program data then reinstall fresh copy from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Larry Rhoe - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Ryan - You are requested to please switch between US servers as we offer multiple US servers. You may find all the servers from this link http://billing.purevpn.com/pptp_l2tp_hostname_list.php

Also please share with us your purpose of using VPN so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 26, 2014

@Russell - You are requested to please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

You may also join us on live chat from our website so we may check your issue remotely.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 25, 2014

@Petros Could you please join us on Live Chat at our website so that we may assist you there in real time?

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 25, 2014

@wang quan It is to inform you that currently you have no active subscription in your account.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 25, 2014

@devi - You are requested to please follow the link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 24, 2014

@Phil Nicholls - Please share with us which website you want to access so we will check at our end and update you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 24, 2014

@Michael McGahan - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 24, 2014

@Daryl - Kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

Please follow the below steps to reset your VPN password:
1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
2. Enter your registration email address and password to login to Client Area
3. Goto account details
4. Click on change password
5. Click on change VPN password
6. You will receive an email with token No so enter your token No and click verify
7. Then enter your desired password
8. Click save changes

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 24, 2014

@sam - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@james huang - Please share with us the error which you are getting while connecting VPN and also share with us your operating system so we will guide you accordingly. You may join us on live chat from our website as well for assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@Jing - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system. You may also join us live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@howie - You are requested to please follow the below links to configure VPN on iOS.
http://www.purevpn.com/config/ipad_pptp/
http://www.purevpn.com/config/ipad_l2tp/
Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@Abdullah AL Mamun - Could you please share with us the issue which you are facing while using our service so we will assist you accordingly and resolve your issue. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@belinda - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@John Nielsen - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@George Lo - Please follow the instructions given at https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed in order to improve the speed.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 23, 2014

@ronni - You are requested to please try switching between servers as we offer multiple servers. Also you may join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 22, 2014

@Eiwen - Please join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 21, 2014

@تامر سمير - Please go to our order page http://www.purevpn.com/order/ select your plan select your payment method and proceed to place your order.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 20, 2014

@Janice Dela Cerna - It is to inform you that we have already cancelled your extra invoice. However your account is active till 18/8/2015 so you may use your account.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 20, 2014

@Bob - Please share with us the complete URL which you want to access. Also please share with us your operating system and on which server you are getting connected. You may also join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 20, 2014

@Macklenan Hasham - Please share with us the error/issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 20, 2014

@Duane Peres - Please follow the below steps to start the program as an administrator.
1. Close PureVPN software completely
2. Exit it from system tray
3. Right click on PureVPN software icon
4. Go to properties
5. Click on compatibility tab
6. Under privilege level select run this program as an administrator
7. Click on change settings for all users
8. Click on run this program as an administrator again
9. Click OK

AdminPureVPN (Support Team, PureVPN.com) commented · Dec 18, 2014

@marc - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@Yamma Khalid Could you please share with us in detail what issue you are having. Moreover, please share with us your registration email address, so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@mike It is to inform you that you have been updated on the ticket you opened for the support.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@Richard Sharpless You have been updated on the ticket you opened for the support.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@Calvin Please connect with the server address vlus-cn1.purevpn.net and again try to access PPTV, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@maurizio Sorry for the inconvenience. Please share with us which operating system you are using, and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@iven Please connect with the server address hulu.purevpn.net and then try to access Hulu and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 24, 2014

@iven Please find the email in your Inbox/ Junk/ Spam/ Promotions etc, having subject "PureVPN [Annually Unlimited Plan Account] ***" that contains your login details. You may also find that email in your client area by following the steps below.

1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@sam rugless : Sorry for the inconvenience. Please let us know what issue / error are you getting so we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@Dave Jackson - Please let us know what error are you getting on other protocols so we will check and assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@bertani roberto : We have cancelled your said invoice , Kindly check your client area for the same.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@Nick : Could you please try to connect via ie1.purevpn.net and let us know the results.

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@Louis : Have you tried to check by switching protocols i.e pptp and l2tp ?

AdminPureVPN (Support Team, PureVPN.com) commented · Oct 23, 2014

@purevpn0s103918 : It is to inform you that our mac is not compatible with Mac 10.10 , you may configure your vpn account manually from the below given URL :

PPTP : http://www.purevpn.com/config/mac/pptp.php
L2TP : http://www.purevpn.com/config/mac/l2tp.php
Server List : http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 19, 2014

@R Prenter - Please try switching between protocols i.e PPTP/L2TP and also switch between UK servers and then check again.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 19, 2014

@charles - Please share with us the error/issue which you are facing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 18, 2014

@raymond johnson - Thanks for your feedback

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 18, 2014

@Craig Joslen - Please share with us your issue which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 16, 2014

@andrew - Sorry for inconvenience. Please share with us your issue so we will assist you accordingly. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 16, 2014

@sybren dijkstra - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 16, 2014

@Lane - Please join us on live chat from our website so we will assist you.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@andrew. Please follow the link given below if you are facing the disconnection issue. Also if still the issue persists then you are requested to join us via live chat and we will assist you there.

https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@john sparks Please follow the steps given below in order to access UK sites, then try again. Also share the results with us.

1: Open VPN client software
2: Go to Personalized selection tab
3: Then select Browse all servers
4: Select UK and connect from there

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@john sparks How may i help you?

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@ubaid You are requested to join us via live chat and we will assist you there

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Melvin It is to inform you that we have already sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [Annually Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Derryn Please try connecting with server address au-tv.purevpn.net then try to access the mentioned webpage. Also if you are having speed issue then you may follow the link given below.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@April Chan Please try connecting with server address vlus-cn.purevpn.net then try to access Chinese websites. Also share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@2640589164 You need FREE Trial!!
Please send an email to enquiry@purevpn.com and your FREE PureVPN account details will be in your inbox right away. Currently we do not offer Free service though.
Could we expect a "Like" on Facebook or "Tweet" in favor of PureVPN against this Free Trial?
Remember, this is not VPN - This is Internet Freedom!!

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Darrick Wilmers It is inform you that you can not configure PureVPN on PPPoe but you may configure it of your router supports PPTP protocol and if it is not working as a modem.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Jeff Please follow the link given below if you are facing slow speed issue, then try again. Also share the results with us.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Bridget Please share which device / operating system do you have? Also, share your purpose of using VPN and we will give you detail setup instructions.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@JK MENEFEE Please share with us on which websites you are getting these issues so we will check them and will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Dick Elberse You are requested remove the PureVPN details once from your VPN app, then enter it again and check the option remember me. Also then you may go to network Preferences and enter the account details there to. Then check again and if still the problem persists then you may join us via live chat. Regarding the iphone app issue it is to inform you that our technical team is working on the app and it will updated shortly, till then you are suggested to configure VPN manually by following the links given below.

http://www.purevpn.com/config/ipad_pptp/
http://www.purevpn.com/config/ipad_l2tp/
Server list may be viewed at http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Marco It is to inform you that our Italian servers are working fine. Please share with us the exact error you are getting when connecting with the mentioned servers. Also you may try connecting these severs by switching protocols i.e PPTP/L2TP, then try again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@KAWTAR How may i help you?

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@Karafom It is to inform you that we have sent you the account details at your email address, kindly check your email inbox, spam and junk folder for a email of subject " PureVPN [One Month Unlimited Plan Account] *** ". Moreover you can also find this email by logging into your client area by following the steps given below.

1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 14, 2014

@shafeeq You are requested to join us via live chat and we will assist you there regarding VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Sebastian Wakefield - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Tak Liong - Please follow this link https://forum.purevpn.com/forum/support/troubleshooting/89215-disconnection-issue

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Russell Smith - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Stuart - Thanks for your precious suggestion. Your suggestion has been forwarded to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@gail - Please follow the below steps to reset your VPN password:
1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
2. Enter your registration email address and password to login to Client Area
3. Goto account details
4. Click on change password
5. Click on change VPN password
6. You will receive an email with token No so enter your token No and click verify
7. Then enter your desired password
8. Click save changes

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Clive - Please try switching between protocols i.e PPTP/L2TP and if issue persists you may join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@sweetic - Please join us on live chat from our website so we will assist you.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 10, 2014

@Scott - We have our app on Amazon as well. Please share with us which operating system app you are talking about.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 7, 2014

@Kyle Larson - Please follow the below steps to reset your VPN password:
1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
2. Enter your registration email address and password to login to Client Area
3. Goto account details
4. Click on change password
5. Click on change VPN password
6. You will receive an email with token No so enter your token No and click verify
7. Then enter your desired password
8. Click save changes

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 6, 2014

@Andrew Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. If issue persist please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 6, 2014

@carl lawson Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP then try connect again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 6, 2014

@greg Thnaks for contacting us. You have been replied via separate email.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 6, 2014

@Tariqul Islam Thanks for contacting us. You are suggested to follow the link below and proceed to place an order.

http://www.purevpn.com/order/

You will receive your account details as soon as we have your payment confirmation.

In case of any other assistance feel free to contact us.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 6, 2014

@abc0014 Thanks for contacting us. You are suggested to connect with Server Address "vlus-cn1.purevpn.net" and share the results with us. You may also, join us via live chat from our website in case of any further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 4, 2014

@ dihuang - Please share with us which websites you want to access via our China server so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 4, 2014

@ Ryan Freeman - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 4, 2014

@ David - Please share with us which China website you want to access so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 4, 2014

@Vilma - Please share with us your operating system and which channel you want to access. Also please share with us on which server you are connected. You may try by switching between US servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 4, 2014

@darlena lamothe - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Sep 1, 2014

@John Garvin Please share with us which operating system you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 28, 2014

@wes We apologize for this inconvenience. You have been replied via separate email.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 28, 2014

@cliff dougherty Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 26, 2014

@SOFFER Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 26, 2014

@Erika K Thanks for contacting us. You have been replied via separate email.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 26, 2014

@bernard collin Thanks for contacting us. Could you please share your issue in detail and we will assist you accordingly. You may also join us via live chat from our website for further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 23, 2014

@Mark Vigors Thanks for your suggestion. We have forwarded your suggestion to the concrened department.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 23, 2014

@Pierre We apologize for this inconvenience. Please share what issues are you getting while using our service in detail and we will assist you accordingly. You may join us via live chat from our website for assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 23, 2014

@Dominic Evelyn Thanks for contacing us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us. If issue persist you may join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 22, 2014

@Simon Thanks for contacting us. You are suggested to uninstall PureVPN client software and install a latest version of our client from our website that will resolve your issue.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 22, 2014

@Akshay Wadegaonkar Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Also, you are suggested to join us via live chat available on our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 22, 2014

@Giovanni Tirloni Thanks for your feedback. Please share your suggestions at enquiry@purevpn.com

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 22, 2014

@john Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please share which operating system you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 22, 2014

@Kristina H Thanks for your suggestions. Your suggestion has been forwarded to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 20, 2014

@s Please clear the cache of your browser and make sure that Split Tunneling is disabled in PureVPN software.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 20, 2014

@Jerry Thacker Thanks for your Feedback.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 20, 2014

@s Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 19, 2014

@Ron Lee Please place an order as an existing customer for another month, and you will get a monthly account.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 19, 2014

@sio chi hang Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers, and then share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 18, 2014

@john Thanks for contacting us. Yes, you can use our service in your second house. You are suggested to send us an email at enquiry@purevpn.com and we will resend your account details.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 15, 2014

@Wayne Janisse Thanks for contacting us. You are suggested to join us via live chat from our website www.purevpn.com or send us an email at enquiry@purevpn.com and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 14, 2014

@Anton Thanks for contacting us. Please share which device / operating system do you have? You may join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 14, 2014

@Jacky Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 14, 2014

@Willia Scott Thanks for contacting us. Please share which device / operating system do you have? Also, please try switching between protocols i.e. PPTP / L2TP and servers then try connect again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 13, 2014

@ Edward Rho - Please try to connect with our US servers and then check. You may join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 13, 2014

@ Guido Nekes - Please remove all apps from Split Tunneling then clear browser cache and add in ST again and launch the app again from ST and then check.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 13, 2014

@ Jeffery Dowell - Thanks for your valuable feedback. We have forwarded to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 13, 2014

@ Chris - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 12, 2014

@ de Jong Cornelis - Please open PureVPN software with admin rights and then add app in Split Tunneling. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 12, 2014

@ QINYIYANG - Thanks for contacting us. In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 11, 2014

@ Gershwin - Please join us on live chat from our website so we will assist you.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 9, 2014

@ mike - It is to inform you that we have server in Seattle,Washington and Vancouver as well.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 9, 2014

@ Leon Sanders - Please remove username and password from the app and enter it again and then save username and password,under settings please click on all 3 options save settings,reboot system and then check.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 9, 2014

@ Ulas Alkan - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 9, 2014

@ Jason - Please try to connect with our server hulu.purevpn.net and then access Hulu.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 8, 2014

@ simon - Please join us on live chat from our website so we will assist you.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 8, 2014

@ Biserov Nikita - Please join us on live chat from our website so we will assist you and guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 8, 2014

@ ALAN G SMITH - You may join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 8, 2014

@ William Lau - You are requested to please uninstall and then reinstall the app from play store and try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 8, 2014

@ Jensen - you are requested to please uninstall and reinstall the app from play store and then try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 6, 2014

@ Frank Mainero - You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 6, 2014

@ gary lacombe - Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 6, 2014

@ cj - You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 4, 2014

@Christoph Roth Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then connect again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 4, 2014

@John Lehov Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 3, 2014

@Daniel Lach It is to inform you that you have been assisted on the email you sent.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 2, 2014

@bryan Thanks for contacting us. Please join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Aug 1, 2014

@Eric Meadley - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ mdt - You are requested to please check your IP on www.ip2location.com having connected with VPN. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ Melanie - Please share with us your issue in detail so we will guided you accordingly. Also you may join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ einat natalie palkovich - Please join us on live chat from our website so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ valerio - Please share with us your issue in detail which you are facing so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ neil - Sorry you can't change language.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 31, 2014

@ Graeme Gee - Your account is still active. Please share with us if you are facing any issue so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 30, 2014

@Antonio You have been updated via Ticket.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 30, 2014

@Mgns Mrk You have been updated via Ticket.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 30, 2014

@Claire Fahy - Thanks for contacting us. In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 30, 2014

@Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 30, 2014

@Ralph Li Please visit below given link and all the options are available that how could you improve the speed.

https://forum.purevpn.com/forum/support/troubleshooting/89288-how-to-turbo-charge-your-vpn-speed

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 29, 2014

@Serge Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 29, 2014

@Fran Vertedor Thanks for your feedback. PureVPN keeps on improving the service for the best experience for our customers ever.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 29, 2014

@Jesh Please login to your Client Area https://billing.purevpn.com/clientarea.php then submit a support ticket for the same.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 28, 2014

@logan - Please share with us the issue which you are facing while using Internet Kill Switch feature so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 25, 2014

@betsy It is to inform you that you have been assisted on the email you sent at enquiry@purevpn.com.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 23, 2014

@Tolga Avcil Could you please share with us which operating system you are using and where you are located, so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 18, 2014

@Dr folamour Please try switching between the UK Servers and share the results with us. Also please share which operating system you are using.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 18, 2014

@Ljames It is to inform you that your subscription has been canceled as you requested.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 17, 2014

@Anton Ammerlaan Please join us on Live Chat at our website so that you may get the required information from you and will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 17, 2014

@Brian Please exit PureVPN software from system tray and then right click on PureVPN icon on the desktop and click on Properties. Then go to compatibility tab and check "Always run as admin". Then save the settings and try to connect again.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@Leslie Barrais Midi - I apologize for the inconvenience, You may file a refund here : billing.purevpn.com/file_a_refund.php

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@Asher - Please switch between protocols i.e PPTP/L2TP and also disable your antivirus then try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@A Drescher - Please let us know are you able to access other websites except these. Also you may try by switching between servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@Mario We apologize for this inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@GARY LACOMBE Thanks for contacting us. You have been assisted via live chat

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@Vitor Rato Thanks for contacting us. You are suggested to try switching between protocols i.e. PPTP / L2TP and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 15, 2014

@rick It is to inform you that PureVPN has added multiple new servers and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 14, 2014

#greg To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

1- Open PureVPN client software
2- Go to settings
3- There is Encryption security option
4- Set encryption to; Optional Encryption;or Require Encryption
5- Save Settings
6- Press quick connect from the Dashboard option
7- Make sure you have selected the server / protocol on which you are getting error.

If your problem persists feel free to contact us for further assistance

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 14, 2014

@Hani Selo You are suggested to join us on Live Chat at our website so that we may assist you there precisely after getting the required information from you regarding the connection properties.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 14, 2014

@marc Yes, we are working on this feature, and it will be available soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 13, 2014

@Roman Thanks for contacting us. Please share which Windows Operating system do you have? Also, share have you tried switching between protocols i.e. PPTP / L2TP?

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 13, 2014

@haofu - Please share with us the issue which you are facing. Also please share with us the services which you want to access.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 12, 2014

@Angelo Reyes - Thanks for your suggestion. We will forward your suggestion to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 12, 2014

@Roger Gold Thanks for contacting us. You are suggested to join our live chat from our website and we guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 12, 2014

@Mick Blackwood - Please try switching between protocols i.e PPTP/L2TP and also switch between servers. Also please share with us where are you located.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 12, 2014

@John - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 11, 2014

@HAO JIYUAN - Sorry for the inconvenience. PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 11, 2014

@Vitor Rato - It is to inform you that currently we do not have any server from Portugal however please go to our website www.purevpn.com and at the left side of the page we have feedback option available , you may enter your feedback so it will be forwarded to the concerned department for the consideration

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 11, 2014

@Frans Hendrikx - Please join us at our live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 10, 2014

@Robertos Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 9, 2014

@Margaret Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP and servers then share the results with us. You may also join us live chat support from our website in case of any other assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 9, 2014

@Prayas - You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 8, 2014

@GUTMANN - You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 8, 2014

@abdullah Thanks for contacting us. You have been assisted via live chat.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 8, 2014

@Hannah Milne Thanks for contacting us. Your account details email has been resent. Please check our email with subject" RESENT PureVPN [Annually Unlimited Plan Account] ***" for your username and password.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 8, 2014

@michael Thanks for contacting us. Please join us via live chat from our website or send is an email at enquiry@purevpn.com and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 8, 2014

@Ying Chi Chen - Please join us on live chat from our website so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 5, 2014

@Angeo - Please goto our order page http://www.purevpn.com/order/index.php select your plan and place your order.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 4, 2014

@Anthony Espinal Thanks for your feedback. In case of any assistance feel free to contact us

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Hannah - Yes, you can change your VPN password by following below steps.
1. Please Open Client Login page http://billing.purevpn.com/clientarea.php
2. Enter your registration email address and password to login to Client Area
3. Goto account details
4. Click on change password
5. Click on change VPN password
6. You will receive an email with token No so enter your token No and click verify
7. Then enter your desired password
8. Click save changes

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Oscar - Please try switching between protocols i.e PPTP/L2TP and also switching between servers and then try again.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Claude Peters Please connect with the server address bbctv.purevpn.net and then try to access BBC and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Mike You may download the files from our mirror website as well i.e. www.purevpn.org

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@pichon Please share with us which operating system you are using. Also please try switching between the protocols i.e PPTP and L2TP.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Anonymous Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

Please acknowledge, as we repeat, these steps are merely intended to protect your identity from online fraud and to establish legitimacy of this transaction.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

@Jerrick Please try switching between the protocols i.e. PPTP and L2TP. Also please share which operating system you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 2, 2014

#weiyin Please join us on Live Chat so that we may assist you precisely.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 1, 2014

@Michael Odaine We apologize for the inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jul 1, 2014

@xu Please share with us in detail what you wish to ask so that we may assist you precisely.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@Jim Russell - Please share with us your operating system on which you are using VPN. Also auto reconnect option is available in our windows software. If you are using windows so please goto settings tab of the software and under settings click on redial automatically if connection drops.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@antonio rego - It is to inform you that currently we have Internet Kill Switch feature available in Windows only but we are working on it to make it enable for Mac as well. Regarding disconnection issue you may try switching between protocols i.e PPTP/L2TP and also switching between servers. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@Ben - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@Paul Clarke - Thanks for your feedback regarding our product. However we have forwarded your pointed issues to concerned department to get it fixed.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@redcloud - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 28, 2014

@Gareth - Please share with us your operating system on which you are using VPN. Also having connected with VPN please check your IP on ip2location.com. If you face further issue you may join us on live chat from our website so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 27, 2014

@
Dexter Actually we have tested the software with more than 50 antivirus programs but only Norton has this issue, which is safe to ignore. Moreover, we are forwarding your suggestion for the tutorial to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 27, 2014

@Brian Barber Please join us on Live Chat at our website and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 25, 2014

@Mario Thanks for feedback. Please join us via live chat available on our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 25, 2014

@Timothy Buckner We apologize for the inconvenience. Please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 23, 2014

@Machiel Kommers Please try switching between the protocols i.e. PPTP and L2TP and share the results with us. Also please share which operating system you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 23, 2014

@sean Please send us an email at enquiry@purevpn.com and we will send you the app for your device.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 22, 2014

@HSY Thanks for contacting us , To resolve error 741 please set VPN encryption level from none to require or optional . If you are using PureVPN software please follow the steps below to resolve this issue.

1- Open PureVPN client software
2- Go to settings
3- There is Encryption security option
4- Set encryption to; Optional Encryption;or Require Encryption
5- Save Settings
6- Press quick connect from the Dashboard option
7- Make sure you have selected the server / protocol on which you are getting error.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 22, 2014

@Yingzhu Thanks for contacting us. Please follow the link below and connect with the server of your choice. In case of any other assistance you may join us via live chat from our website.

http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 22, 2014

@Ilkka Lehtinen We apologize for the inconvenience. You are suggested to join us via live chat from our website from www.purevpn.com Or www.purevpn.org and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 21, 2014

@Tony Gale Could you please share your operating system with us or contact us via 24 / 7 Live Chat so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 21, 2014

@Log It seems that you are using old version of PureVPN Client. Please uninstall PureVPN Client and download the updated version from PureVPN website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 20, 2014

@Sebastien Barrette Thanks for your suggestion. We are working on making the feature available on Mac, and it will be done soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 20, 2014

@Hadi Bizri Thanks for your suggestion. We are forwarding your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 19, 2014

@bejamin Please join us on Live Chat at our website and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 19, 2014

@Kenneth Please join us on Live Chat at our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 19, 2014

#Geoff Rogers Please reinstall the software and then try to connect again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 18, 2014

@Jim B Thanks for your suggestion. We have forwarded your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 18, 2014

@tiankian It is to inform you that PureVPN has added multiple servers in 9 countries and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 18, 2014

@Dario Please open a support ticket from your client area and we will proceed accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 18, 2014

@vein Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP/ SSTP and servers and share the results with us. If issue persist please join us via live chat from our website and we will assist you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 18, 2014

@nwaniga Thanks for contacting us. You are suggested to check our email with subject "PureVPN [Annually Unlimited Plan Account] ***with NAT Firewall RESENT" and connect with the username and password given to you in this email.

In case of any other assistance feel free to contact us.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 17, 2014

@Muhammad RIdhwan Khalid Thanks for your feedback. Enjoy PureVPN Service :)

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 16, 2014

@Mary Lou Martin Thanks for your valuable suggestions. We are forwarding your suggestions to the concerned department for consideration, and we apologize for all inconvenience you faced.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 14, 2014

@Michael Franz Thanks for your suggestion. We are working on the app to upgrade it with new features including the one you mentioned, and it will be done soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 14, 2014

@Andy Chu Please join us on Live Chat at our website and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 12, 2014

@ALFRED Could you please share with us at enquiry@purevpn.com, the key you received so that we may proceed accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 12, 2014

@vonnyfly Sorry for the inconvenience. We are forwarding your suggestions to the concerned department for the possible implementations.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 11, 2014

@Jimmy Actually PureVPN has added multiple servers in 9 countries (including China) and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs on particualr website. If you check the IP on multiple IP locating websites like www.ip2location.com or www.maxmind.com then you may observe that the IP location has been updated there but still if you are unable to access any particular website it confirms that the database of that website is not yet updated. You are suggested to allow some time like a week or two and you will be able to access.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 9, 2014

@GONG HAIJUN Thanks for contacting us. You just need to disconnect VPN if you want to switch back to your local internet connection. You may also join our live chat from our website if you need any other assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 8, 2014

@Beryl Andrews - Please goto purpose or country selection drop down menu from software and select online streaming Hulu to access Hulu. You may also join us live chat from our website for further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 8, 2014

@sharul - Please join us at our live chat and we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 8, 2014

@jack - Did you try to connect vpn by switching protocols i.e pptp and l2tp ?

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 7, 2014

@Marie - Please download our software from our website as per your operating system and use VPN username and password which we sent you via email,select protocol i.e PPTP/L2TP and select server of your choice then connect VPN. Also please share with us your purpose of using VPN. You may also join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 7, 2014

@Walid Masrouha You are requested to open a support ticket from your client area and we will update you accordingly. Moreover, you may login to your client area and check the details in My Services as well.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 6, 2014

@patrick reddy - You are requested to please try switching between protocols i.e PPTP/L2TP. Also please share with us your operating system and where are you located so we will guide you accordingly. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 6, 2014

@R Symons - It is to inform you that we offer SSTP and OpenVPN as well for MAC users for higher encryption. Please follow the below links.
http://forum.purevpn.com/forum/computer/mac/88835-configuration-guide-for-sstp-protocol-on-mac
http://forum.purevpn.com/forum/computer/mac/88874-openvpn-on-mac-tunnelblick

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 5, 2014

@Terence CHAN Thanks for contacting us. Please share which site you are unable to access and we will assist you accordingly. You may also join us via live chat form our website and we will assist you there accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 5, 2014

@ruggiero Please send us an email at enquiry@purevpn.com with your registration email address, and we will resend your login details.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 4, 2014

@Marx Wong - Please follow this link http://www.purevpn.com/config/iphone/ to configure VPN manually on iOS. Regarding slow speed please try switching between protocols i.e PPTP/L2TP and also switch between servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 2, 2014

@Jack Canterbury - Please login to your Client Area https://billing.purevpn.com/clientarea.php and got NAT Firewall option to activate.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 1, 2014

@Michael Sturgeon Please find the email having subject "PureVPN [One Month Unlimited Plan Account] ***" that contains your login details. You may also find the email in your client area My Emails section.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 1, 2014

@Martin Hoking - Please try to connect VPN by switching protocols i.e pptp and l2tp moreover purevpn recenthly update the windows application to 3.2.1.0 . Please right click on the purevpn icon available on your task bar and check for the update.

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 1, 2014

@PureVpn - Please share with us what error are you getting so we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Jun 1, 2014

@Ioana - Please find the correct username and password for VPN from your login detail email having subject with PureVPN [Annually Unlimited Plan Account] *** and make sure to enter your username and password manually instead of copy/paste and then connect vpn and let us know the results.

AdminPureVPN (Support Team, PureVPN.com) commented · May 31, 2014

@Raul - Could you please share with us your issue so we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 31, 2014

@josue Thanks for contacting us. Please share your issue in detail and we will assist you accordingly. You may also us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 31, 2014

@Manuel Levitt Please try switching between the protocols i.e. PPTP and L2TP and share with us which operating system you are using, and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 29, 2014

@Blazzerz It is to inform you that we have just refreshed your account on our server. Could you please try once again and share the result with us.

AdminPureVPN (Support Team, PureVPN.com) commented · May 28, 2014

@Kenneth Frithiof - Thanks for your suggestion. We have forwarded to concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · May 27, 2014

@David Evans - Please follow this url - http://support.microsoft.com/kb/934588 for the fix.

AdminPureVPN (Support Team, PureVPN.com) commented · May 27, 2014

@Igor Rodriguez - Could you please share with us your operating system or you may join us at our live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 27, 2014

@Phil Dupont - Thanks for contacting us. Recently HULU changed their policy and blocked most of the VPN services. However, PureVPN team worked hard and provided the solution to our valuable customers.

You can connect to HULU optimized server from PureVPN Client purpose / country menu. For iOS / Android device, please use hulu.purevpn.net to connect VPN.

Go to VPN and edit settings then insert the server hulu.purevpn.net save and connect.

You may also try HULU optimized Smart DNS (Beta) which is not yet launched but we are providing to some of customers for testing purpose.

Smart DNS can be used with and without VPN. With VPN all your data will pass through VPN and without VPN all your data will pass through your ISP but you will be able to access HULU.

Smart DNS can be used on any computer / device / TV / Xbox / PS3 etc without any additional set up. Isn't it GREAT!!!?

If you want to try HULU optimized Smart DNS (Beta) then share your ISP IP with us and we will allow your IP and provide you HULU optimized Smart DNS (Beta) details. If you have dynamic IP from your ISP then you have to share the ISP IP with us every time it will change.

AdminPureVPN (Support Team, PureVPN.com) commented · May 27, 2014

@Dimitrios Tsiapkinis - Please join us at our live chat and we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 25, 2014

@lishuoqin - It is to inform you that we have sent you verification email on your registration email address. Please reply to that email.

AdminPureVPN (Support Team, PureVPN.com) commented · May 25, 2014

@Peter Sinclair It is to inform you that you have been refunded as you may use our service in your region by only purchasing it through Bitcoin or Payment Wall.

AdminPureVPN (Support Team, PureVPN.com) commented · May 25, 2014

@Gareth - Thanks for your suggestion but when you connected VPN status shows you conected. We have forwarded your suggestion to concerned department about change of color at the time of connecting or disconnecting VPN to indicate connection.

AdminPureVPN (Support Team, PureVPN.com) commented · May 23, 2014

@ayman - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 23, 2014

@Mary Lou Martin - Please let us know are you configuring VPN on router or connecting directly on your system via PureVPN software. If you are configuring VPN on router so don't need to download the software in your system. If you are configuring VPN on your system so right click on PureVPN software icon, click on run as administrator,goto settings tab,click on switch to secure DNS,save settings. You may also join us on live chat from our website for further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · May 23, 2014

@James - It is to inform you that we have a speed test tool link but currently we are working on it to make it more better and convenient. Hopefully it will be launched again soon.

AdminPureVPN (Support Team, PureVPN.com) commented · May 21, 2014

@Mehdi Badj - It is to inform you that we have blocked ping on our all servers due to decurity reasons. In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 21, 2014

nzdarwin Thanks for contacting us. We offer Internet kill switch feature with our Windows Client Software. Once you activate this feature from your client software it will stop all internet activities on connection dorp.

AdminPureVPN (Support Team, PureVPN.com) commented · May 21, 2014

@Yinuo Lai Thanks for contacting us. Please share what issues you are getting in detail and we will guide you accordingly. You may also join our live chat from our website and we will assist you there.

AdminPureVPN (Support Team, PureVPN.com) commented · May 21, 2014

@Robert Cheung - Could you please share with us where are you located moreover please contact us at our live chat and we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 20, 2014

@David Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 20, 2014

@Malcolm Randall Thanks for your feedback and suggestions. We have forwarded your suggestions to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · May 20, 2014

@Mike Sohor Thanks for your Feedback. We have forwarded your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · May 20, 2014

@MGLHERO Thanks for contacting us. Please share your issue in detail and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 19, 2014

@IL YOUNG LEE - Could you please try to connect VPN via pptp protocol and then check and let us know the results.

AdminPureVPN (Support Team, PureVPN.com) commented · May 19, 2014

@Paul Cunningham - Please join us at our live chat and we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 18, 2014

@kedim - Sorry for the inconvenience. It is to inform you that we do not ask every customer for verification but only those whose order is flagged by our system for verification. There may be multiple reasons like your payment information and usage is from different regions etc. (could not share all the details)

When we ask for a verification, the reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that moreover your account detail was already issued to you and its active till 18 jan 2015. Feel free to contact us for further assistance .

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Talit - You have been assisted on Teamviewer.

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Colin Phillips - Please enter username and password instead of copy paste and make sure there should not be any space in username and password.

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Seamus Ryle - Sorry for inconvenience. Please share with us the issue which you are facing now while using VPN. You may join us on live chat from website.

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Jamie Adams - Please connect with server address hulu.purevpn.net and access Hulu. Please follow the below steps.
For Windows:
Open PureVPN software>>goto personalized selection tab>>click on browse all servers>>drag it down and click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

For MAC:
Open PureVPN software>>goto server selection tab>>click on select by country>>click on dedicated IP box>>enter hulu.purevpn.net in dedicated IP box>>connect VPN and access Hulu

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Doug DuBosque - It is to inform you that we don't proxy service we offer VPN. Here is a list of servers for your reference
http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · May 17, 2014

@Michael - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same issue on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.

AdminPureVPN (Support Team, PureVPN.com) commented · May 16, 2014

@marcos - How may i help you ?

AdminPureVPN (Support Team, PureVPN.com) commented · May 16, 2014

@beni - Please join us at our live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 16, 2014

@raul - It is to inform you that we have cancelled the auto-recurring payment of your subscription and you will not charge automatically for second month but an invoice will generate a week before the expiry of your account and if you wish to continue you have to pay that invoice manually.

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@marcos, You are most welcome.

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@Michael Crumpton - It is to inform you that once you connect with VPN your real IP hides and you will be assigned VPN IP. Also having connected with VPN encrypted tunnel creates so your all traffic will pass through this tunnel and your traffic will be encrypted.

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@Seth - Please share with us where are you checking your IP and which IP you are getting having connected with Denmark server. Please join us on live chat from our website so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@Mike OBrien - Thanks for your suggestions. You are requested to please join us on live chat from our website so we will guide you step by step to use PureVPN.

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@John A McWilliams - Please try switching between UK servers as we offer multiple UK servers. Here is a server list for you
http://billing.purevpn.com/pptp_l2tp_hostname_list.php

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@gordon - Please join us on live chat from our website so we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 14, 2014

@Robert - It is to inform you that our team is working on it hopefully you will get the features like Windows software in your MAC software as well.

AdminPureVPN (Support Team, PureVPN.com) commented · May 13, 2014

@stephane Please contact us via Live chat available on our website and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 12, 2014

@gordon - It is to inform you that we have checked your account and it is working fine at our end. Please enter username and password manually instead of copy paste and make sure that there should not be any space in username and password. Please follow the below steps to get your VPN username and password.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check your account details email for username and password

AdminPureVPN (Support Team, PureVPN.com) commented · May 12, 2014

@Michael - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 11, 2014

@Someone... Sorry for the inconvenience. Could you please try to connect VPN by switching protocols i.e pptp and l2tp and please join us at our live chat so we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · May 11, 2014

@Garth Wright - Could you please share with us your operating system and where are you located so we will assist you accordingly moreover you may join us at our live chat for further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · May 10, 2014

@Robert Brody - Please join us at our live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 10, 2014

@Judy Herde Please contact us via Live Chat available on our website and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 8, 2014

@Joe Thanks for your feedback. We have forwarded your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · May 6, 2014

@randy Split Tunneling Beta is currently available with our Windows Software. Please share with us in detail what issue you are having with the split tunneling and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · May 5, 2014

@Thomas NA You have been issued new login details at your registration email address for the paid trial. Please connect with the new login details and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · May 5, 2014

@Thomas NA Please login to your client area http://billing.purevpn.com/clientarea.php and open a support ticket from there, and we will resend you the login details.

AdminPureVPN (Support Team, PureVPN.com) commented · May 3, 2014

@dawn toner - We have resent your login details for VPN account . Kindly check your email inbox / junk and spam folders for the same.

AdminPureVPN (Support Team, PureVPN.com) commented · May 3, 2014

@XIAO LIU It is to inform you that PureVPN has added multiple servers in 9 countries including China and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

AdminPureVPN (Support Team, PureVPN.com) commented · May 2, 2014

@ruggiero - It is to inform you that we have checked your account at our end and it is working fine. You are requestd to enter username and password manually instead of copy paste and also make sure that there should not be any space in username and password.

AdminPureVPN (Support Team, PureVPN.com) commented · May 1, 2014

@Jayden - It is to inform you that yes, P2P/ Filesharing is allowed with our service on the below mentioned shared servers.

Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany (Frankfurt only) , Russia”

Furthermore, we have blocked torrents on some of our servers as per changing Global Web Policy. We don't allow p2p/filesharing where it's illegal by law named United Kingdom (UK) , United States (US), Canada, Australia etc.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 30, 2014

@Søren You can configure vpn on any brand of router which supports pptp / l2tp(ipsec) and openvpn protocol and it will not act as your dsl modem router

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 30, 2014

@Marius Geldenhuys Could you please join us at our live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 29, 2014

@Justin Maggs Thanks for your suggestion. We are forwarding your valuable suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 29, 2014

@Will We apologize fir the inconvenience. Please remove the username and password and put them manually and press connect, and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 27, 2014

@Theodor We are in the process to add the same features in Mac OS App as well and it will be done in near future.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 27, 2014

@erika Thanks for contacting us. Please try connect VPN with server address hulu.purevpn.net that will resolve your issue. Also, if you are connecting VPN with Purevpn Windows client please go to dashboard tab of your client software and select hulu tv watching from "Purpose or Country" tab then connect VPN access hulu and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 25, 2014

@chie tanabu - Could you please share with us what error are you getting so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 22, 2014

@panos Please share with us if you are unable to connect with Romanian Server or you are unable to access Romanian contents while connected to Romanian Server.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 22, 2014

@Akshay Wadegaonkar Thanks for contacting us. You are suggested to configure VPN manually following the tutorial steps below on your Mac and share how it works manually.
Please try both protocols i.e. PPTP / L2TP and choose the one which works best with your ISP.

http://www.purevpn.com/config/mac/pptp.php
http://www.purevpn.com/config/mac/l2tp.php

Server List: http://billing.purevpn.com/pptp_l2tp_hostname_list.php

Please configure VPN manually and share the results with us. You may also join us via live chat from our website in case of any other assistance.

Thanks,
PureVPN Support Team

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 21, 2014

@juan Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 20, 2014

@Anthony Our Live Chat is currently under maintenance and it will be fine within few hours at max. regarding your VPN connection, please share with us what error you are getting and which operating system you are using, and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 19, 2014

@Jason Thanks for contacting us. Please share which device / operating system do you have and we will guide you accordingly. Regarding disconnections please try switching between protocols i.e. PPTP / L2TP and servers. You may also join our live chat from our website if you need any other assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 19, 2014

@Charlie Please go to our Server Selection link http://www.purevpn.com/speed-test and select the purpose accordingly. It will show you the server that is best from your location according to your need.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 18, 2014

@Michal Ciechan Thanks for contacting us. It is to inform you that we have recently added a server in Poland. Please connect with Server Address: pl1.purevpn.net. You may join our live chat for any other assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 13, 2014

@Kaya - It is to inform you that we have received your recurring charge for your account renewal and your account renewal has been done and you can use your account now.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 13, 2014

@Fiona It is to inform you that we are in the process of adding new servers to improve our customer experience and let them enjoy good speeds. The IPs are already updated on more of the websites like www.whatismyipaddress.com and www.maxmind.com etc. It will a take few days to be updated on all IP locating websites and other Hong Kong based websites etc.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 13, 2014

@Andre - Could you please share with us are you getting disconnection issue with all applications or it is just specific with Team Speak so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 12, 2014

@Joompote Ketkeaw - Please share with us what error are you getting so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 12, 2014

@Phil Dupont Please try switching between the US Servers. If you are using the software for Windows or Mac, Please select the purpose as US TV Watching and then connect to that specific server and access the US restricted Websites.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 8, 2014

@David rance - Thanks for thinking about PureVPN. It is to inform you that we have this feature in our Windows software simply you can goto settings tab of software and click on redial automatically if conection drops.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 7, 2014

@Edmund - It is to inform you that we have sent you server list on your registration email address please try to connect with server IPs instead of server address. Moreover please try switching between protocols i.e PPTP/L2TP

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 6, 2014

@hbolch - Sorry for inconvenience which you faced. Please share with us your issue which you are facing so we will guide you accordingly. Regarding server IPs we have sent it on your registration email address.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 5, 2014

@Denis Actually we are in the process to add multiple new servers and some of them, including Ukraine, is not updated on few website yet. You are requested to wait for 7-10 days as the process will be done within the mentioned period.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 5, 2014

@murat emre vuran Please find the email having subject "PureVPN [3 GΓΌnlΓΌk Test HesabΔ±]" that contains your VPN login details.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 5, 2014

@dirkjan Thanks for contacting us. Please join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 5, 2014

@Brian - Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 4, 2014

@larry jourard You will be notified via email prior to 7 days of expiry for account renewal.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 4, 2014

@David Eastwood Please contact us via Live Chat and we will guide you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 3, 2014

@larry jourard Please right click on PureVPN icon on desktop and go to Properties. Then click on Compatibility and check "Always run as administrator". Then save the settings and open the software again and it will open with Admin Rights.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 3, 2014

@David Eastwood Please delete the software completely even form the Program Files (*86)/ Program Data and then restart your system. Then download the software again and then try and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Apr 2, 2014

@Bob Murrow We are working to make this feature available with Mac as well and it will be done soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 31, 2014

@alex gee Please share with us what error comes up when you connect so that we may assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 31, 2014

@david benizri Please make sure that you are using the username and password sent via email having subject "PureVPN [Annually Unlimited Plan Account] ***" You may also find that email in your Client Area My Emails section.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 29, 2014

@junnel Thanks for your feedback. Keep Enjoying our service:)

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 29, 2014

@Ronald Gray, Please retry by switching between servers and protocols and then let us know the error / issue in detail and we will assist you, for sure. Best would be to contact us via live chat on our website.

@John Cook, if you have dedicated IP then make sure to connect from only one system. If you are usig dynamic IP then use secure DNS option (use DNS as 8.8.8.8 ad 8.8.4.4) and then share the reult with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2014

@Jonathan - Please download our software from this link http://www.purevpn.com/software_download_win.php then install it and use PureVPN username and password,select protocol and select server of your choice then connect.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2014

@dendita You have been sent an email regarding the verification. Please respond to that email and we will proceed accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 28, 2014

@Michael Welch Please try switching between protocols i.e PPTP/L2TP, and if still your disconnection problem persists then contact us via live chat and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 26, 2014

@Brian Rasche Thanks for your suggestion. We are already working to make this option available for Mac, iOS, Android and other devices as we have done it in Windows already.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 26, 2014

@Mike W Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please change the DNS of your device.Also please share with us which operating system you are using so that we may assist you more precisely.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 26, 2014

@Doug DuBosque Thanks for your suggestions. We are forwarding your valuable suggestions to the concerned team.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 25, 2014

@Peter Liang We have introduced this feature in our Windows latest Build in the Settings tab, that when VPN drops the internet activities get stopped. We are also working to make the feature available with all operating systems.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 25, 2014

@access Thanks for contacting us. Please check our email with subject "PureVPN [12 Month Unlimited Account with US Dedicated Streaming] ***with NAT Firewall" and connect with the username and password given to you in this email.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 23, 2014

@Antonia - Please share with us your operating system and also please share with us where are you located. Have you tried by switching between servers and also check by changing DNS settings.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 23, 2014

@James Bertram Thanks for your suggestion. We have forwarded your suggestion to the concerned department.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 23, 2014

@Adria Please share with us which version of Mac you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 23, 2014

@Narasimha Rao Please share with us what error comes up when you connect. Also please share with us where you are located and which operating system you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 22, 2014

@Jon Earith . It is to inform you that VPN works within internet and it depands on your internet connection moreover Purevpn.com has a particular strength in providing high capacity, low latency, secure bandwidth.However the final speed depends upon many factors like: transit nodes between your network and a VPN server,noise ,....etc.For example if you are located too far from a VPN server, you may not get maximum speed of server and this is because the network traffic may travel around the Earth from a user to a VPN server and then back to destination host.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 21, 2014

@manea - Please share with us your operating system so we will guide you accordingly and if you are using Windows so please try with SSTP protocol as well. Also please share with us which username you are using to connect VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 20, 2014

@Nathaniel - This issue may occur if the following services are disabled:

Telephony
Remote Access Connection Manager
Remote Access Auto Connection Manager

To resolve this issue, enable the disabled services, and then start the services:

Click Start, right-click My Computer, and then click Manage.
Double-click Services and Applications, and then double-click Services.
Right-click Telephony, and then click Properties.
On the General tab, click Manual next to Startup type.
On the General tab, click Start under Service status, and then click OK.
Repeat steps 3 - 5 for the Remote Access Connection Manager service and for the Remote Access Auto Connection Manager service.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 20, 2014

@Joseph L Worker Worker -Please uninstall the software completely from your system and download a fresh built of it from our website, re-install it and then try again and share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 18, 2014

@Irene We apologize for the delay. Your account has been renewed now and the invoice has been marked paid. Furthermore, you can join us on our alternate website www.purevpn.org from China or contact us via email at enquiry@purevpn.com

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 17, 2014

@Marco Johansson We are working on the feature for automatically redial the connection if VPN disconnect, and it will be done soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 17, 2014

@Mike - Please try switching between protocols i.e PPTP/L2TP and also please try to connect using server IPs instead of server address. We have sent you server IPs on your registration email address. Also please disable your system firewall,Antivirus Firewall and if connected with router so disable router firewall as well.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 16, 2014

@andrew Thanks for contacting us. Please share what error are you getting while connecting VPN on AU servers?Also, please try switching between protocols i.e. PPTP / L2TP. If issue persist join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 16, 2014

@andrew Thanks for contacting us. Please share what error are you getting while connecting VPN on AU servers?Also, please try switching between protocols i.e. PPTP / L2TP. If issue persist join us via live chat from our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2014

@Johan Bezuidenhout Please share with us what error comes up when you connect. Also please share where you are located and which Operating System you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2014

@PAt - It is to inform you that you can change the name of the app which you want to add in Split Tunneling by renaming the exe file and then add in Split tuneling.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 13, 2014

@erin - Please share with us which username you are using to connect VPN. Please use username and password which we sent you via email. Also please make sure to enter username and password instead of copy paste and there should not be any space in username and password.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 11, 2014

@Tadas We apologize for the inconvenience. We have just sent you an email with the list of "PureVPN Server IPs" please try connect VPN through them and make sure to try both protocols i.e. PPTP / L2TP . Also please let us know that are you able to access www.purevpn.org from there or not? and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 10, 2014

@Tadas Thanks for contacting us. Please share where are you located, what error are you getting while connecting VPN? Also, share which device / operating system do you have? and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 10, 2014

@Nas - Please share with us the error which you are getting while connecting VPN. Also please share with us your operating system and where are you located so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 10, 2014

@rhona Please share with us what error comes up when you connect. Also please try switching between the protocols i.e. PPTP and L2TP and switching between the servers as well.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 9, 2014

@ Erwan - Could you please share with us the error which you get while connecting to Swiss server. Also please share with us your operating system and where are you located so we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 9, 2014

@Ralph - It is to inform you that our billing in the form of DD-MM-YY

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 9, 2014

@Andy Smyth Please try switching between the protocols i.e. PPTP and L2TP. Also please disable the antivirus program and the firewalls of your system and the firewalls of your router as well. Also please share with us which Operating System you are using and we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 8, 2014

@tzehui Thanks for contacting us. It is to inform you that your account was disabled due to breach of policy. We have already sent you an email about the same.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 7, 2014

@Daniel Halpern Thanks for contacting us. Please join us via live chat available on our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 7, 2014

@Finn Thanks for contacting us. We are keep adding new servers and hopefully we will add one in Denmark soon

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 5, 2014

@Don Berendsen We apologize for the inconvenience. We have forwarded your request to the concerned department and you will be updated soon

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 4, 2014

@xpurchase Thanks for contacting us. It is to inform you that currently we are offering kill switch feature with our Windows Client only. Regarding disconnection issues please try switching between protocols and servers if issue persist please join us via live chat and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 3, 2014

@David Coombes - Please join our live chat and we will assist you accordingly

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 3, 2014

@Piotr We are sorry for the inconvenience. Please join us via live chat available on our website and we will guide you there accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 3, 2014

@duffau We have not received any order from you yet. Please share with us if you are having any issues while ordering the service.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 2, 2014

@Endre Kolossvary - You have been updated on your ticket # #366339 for the same

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 2, 2014

@Claudia - Could you please share with us the error which you are getting so we will assist you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 2, 2014

@Joe Russo - It is to inform you that we offer multiple US servers so please try switching between US servers and you are in China so also please try connecting with these IPs 65.60.18.130 and 108.62.233.194 and check Netflix.

AdminPureVPN (Support Team, PureVPN.com) commented · Mar 1, 2014

@Mathieu - Thank you very much for your feedback .. Enjoy PureVPN service :)

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 28, 2014

@Tiff Thanks for your feedback. PureVPN pre-configured router will allow the non-tecnical people to simply put the login username and password to connect, as sometimes people get difficulties in configuring VPN on third party firmware routers. That router will have PureVPN Firmware.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 27, 2014

@ Scott Ballantyne - Thanks for your feedback .. Enjoy the service :)

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 27, 2014

@mayahelen - You have been assisted via live chat for the same.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 27, 2014

@William Bradley Thanks for your suggestions. We have forwarded your suggestion to the concerned department

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Joseph Li If you are using PureVPN Client on windows based system then make sure that Split Tunneling is disabled. If you are on Mac then make sure that send all traffic through VPN is checked from VPN advanced properties under Network Preferences.

Please contact us via Live Chat and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Efe Thanks for your feedback. If you will close the PureVPN Client so it will give you notification that Client is running. If you want to close the PureVPN Client then right click on PureVPN Icon then exit. However, to close notification. Just click on settings icon from the balloon and select "Hide icons and notifications" from the next window.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@ Joyce Chiong You have already been updated via ticket.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Jonathon Lewys Please switch between the protocols i.e. PPTP and L2TP. Also you are suggested to select "Show VPN status in Menu bar" from VPN properties under Network preferences.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@alvarez Please read our Privacy Policy for file sharing.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Sorana Urdareanu Could you please join us via Live Chat available on our website and we will guide you accordingly.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@AKIHIRO YAMAZAKI It is to inform you that link for list of servers is available in your account details email. Please open your account details email, click on PPTP/L2TP to get the server list. We recommend you to use the PureVPN Client to connect VPN.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@James Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :). You are suggested to uninstall the PureVP Client from your system and download the fresh updated copy from out website then try again. Also switch protocols i.e. PPTP and L2TP

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Jim B. Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :)

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Rohit Chitkara Thanks for your suggestion. We are keep adding more servers / countries in our network. Hopefully it will be added soon.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Glen Stringer Thanks for contacting us. You have been sent a separate email. Please follow the email and it should resolve your issue. Also we are available 24/7 on Live Chat so you may contact us any time.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@dip Thanks for your feedback. If you are on windows based system then you may use automatic re-connect option from settings tab. However, it is not available on other Operating system due to OS limitations.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 26, 2014

@Eirik Kristiansen Please delete the software completely even form the Program Files and then restart your system. Then download the software again and then try to connect.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 23, 2014

@AKIHIRO YAMAZAKI Please find PPTP/L2TP in the email having your username and password. Please click on PPTP/L2TP and you will get the server address list.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 20, 2014

@DAVE Thanks for the feedback

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 17, 2014

@Chris Page, you may contact us via live chat available on our website too or open a support ticket and you will be assisted.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 17, 2014

@Matthew, in order to use Split Tunneling you need to add the exe file of the application and then launch it using the button provided in the Split Tunneling tab. If you face any problem then feel free to contact us via live chat on our website and we will be glad to assist you.

@Paul Kirkdale, please connect to our UK server and you will be able to access the facebook. If your problem persists, feel free to contact us via live chat on our website.

@Martin, as you are located in China where ISPs are working on hourly basis to block the VPN. Most of the providers are no more offering service in China but GFW is unable to block PureVPN since March 2011 because we keep providing the alternate means to access our service. It is little complicated but that is due to Geo Restriction at your location China.

@Chris Page @Brian Please share with us the issue in detail and we will be glad to assist you. Best would be to contact us via live chat on our website.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 15, 2014

@Sung Cho Please try switching between the servers and then share the results with us.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 14, 2014

@Jay Scherberth, Please uninstall the software and reinstall the latest build from the Download page on our website then issue will be resolved.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 14, 2014

@hank, thanks for the suggestions. We have forwarded it to the Development Department.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 13, 2014

@Jack, Please uninstall the PureVPN software then reinstall the latest build and recheck. If your problem persists then feel free to contact us via live chat or email or support ticket.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 13, 2014

@Mr Graves, you have been sent an email replying which you will get the immediate assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 13, 2014

@zainab, Please open support ticket from your client area and we will send you the password.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 13, 2014

@Stephan @Ryefield Ford, It seems there is some issue from iTunes and we are in constant contact with them, hopefully it will start working within few hours. In the mean time you are suggested to configure VPN manually and feel free to contact us for further assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 11, 2014

@Eric Please try switching between the protocols i.e. PPTP and L2TP and switching between the servers. Also please disable the firewalls and antivirus of your device.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2014

@Bader, Please make sure to use the VPN credentials sent to you via email. Your client area login is not your VPN login.

@Peter Woo, It seems you entered the IP instead of the host name. Please make sure to enter the host name from your VPN account email connecting to which you will get your Dedicated IP.

@Tom, Please contact us via live chat and you will be assisted remotely to resolve the issue. You may also try by disabling the firewalls of the antivirus, operating system and router.

@Jonathon Lewys, your suggestion has been forwarded to the Management.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2014

@Penarthian, Thanks for your precious feedback.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 9, 2014

@Tom McGill, Please login to your client area on our website and check in "My Emails", your VPN account details have already been sent.

@Heather Dews, Please submit cancellation form your client area and you will be assisted accordingly.

@DAvid Evans, Please contact us via live chat using www.purevpn.org and you will be assisted. We are sending you an email too in order to assist you.

@Emily, assisting your personally via email.

@Richard Gamble, Please login to your client area using http://billing.purevpn.com/clientarea.php and you will get all details. You may also join our live chat for any assistance.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 5, 2014

@C. Williams Thanks for your suggestion. We are forwarding your suggestion to the Development Team.

AdminPureVPN (Support Team, PureVPN.com) commented · Feb 1, 2014 ·