Your suggestions for 2021

  1. An automatic translator that could be toggled on from settings.

    An automatic translator that could be toggled on from settings. (When you set VPN to another country, sometimes when surfing certain sites You must manually translate where if it would be automated. This would improve the working process.)

    2 votes

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  2. 2 votes

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  3. 2 votes

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  4. Graphic based app for linux Debian based.

    Graphic based app for linux Debian based. I love the app on my android phone for pure VPN. However I bought pure VPN after reading linux was supported. The CLI tool is a pain to use and just recently got a working kill switch for DNS leak.

    2 votes

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  5. Alert sound and a larger notification when connection is lost

    When connection is lost, program
    should have an alert sound and a larger notification box that stays on
    the screen until user removes it.

    2 votes

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  6. PureVPN app for Debian @ ARM-based machines.

    PureVPN app for Debian @ ARM-based machines. Last time I checked it was only available for x86, which means no support for Raspberry Pi and many others.

    Overall, better documentation for connecting in Linux. For example, there are at least two different pages about connecting from Raspberry Pi, with different sets of instructions, and it's not clear which to use when. Some links or file names there were outdated, etc.

    2 votes

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  7. Improve your Customer support.

    improve your Customer support.
    Don’t ignore trouble tickets.
    Follow up and fix issues that are reported.
    Fix your ticket reporting system. When reporting a problem, I tried to send a detailed error log, but your server replied “You Have Been Blocked”.

    My assessment of your Customer support gets you 1 out of 5 stars.
    Over the last month, I’ve opened two tickets. They are still open. (1663897, 1665810).
    I got back one reply that told me to read an on-line help article. Something that I had already read and followed, but didn’t work.
    I sent detailed error logs. I don’t…

    2 votes

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  8. Option to have user defined passwords

    I'm hoping to see the option to have user defined passwords.

    2 votes

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  9. 2 votes

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  10. Consistency of all apps across all platforms/operating systems.

    Consistency of all apps across all platforms/operating systems. Some are excellent, eg, PC, Mac, while others are poor, eg, Android TV.

    2 votes

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  11. 2 votes

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  12. Allowing android users to pick servers closer to our locality.

    Increase speeds and allowing android users to pick servers closer to our locality.

    2 votes

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  13. 2 votes

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  14. 2 votes

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  15. 2 votes

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  16. Android interface a bit difficult to navigate when trying to choose/select a different country

    I find the android interface a bit difficult to navigate when trying to choose/select a different country. For some reason I can’t seem to get the up/down selection for a different country without toggling the mouse mode on. I would like to be able to see each country highlighted properly and be able to use the normal up/down arrows. Just a minor irritation.

    2 votes

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  17. A quick way on android to see when my subscription is due to end

    It would be nice to have a quick way on android to see when my subscription is due to end (it might already be there but if so where?)

    2 votes

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  18. VPN gateways behind the GFW in mainland China, which actually work.

    • VPN gateways behind the GFW in mainland China, which actually work.

    • While I would like the ability to see behind the GFW, I don't really
      like the fact that your company is headquartered in China. Hong Kong is
      effectively mainland China, so I will continue to assume that PureVPN is
      a wholly owned subsidiary of the Chinese government until you exit.

    2 votes

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  19. My suggestion would be, please update and clean up your help section.

    Your server list seems outdated. I have copied over the name many times in different configurations and it just will not connect or load. IP address has changed so frequently that it's just difficult for those of us say on a router who have one address programmed in there to keep getting a successful connection.

    The help section also has different OVPN files for different operating systems and devices for their broken down into holding new versions. Is that really necessary?
    Wouldn't want to file a work for everything since most people are probably copying them over into an app…

    2 votes

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  20. 2 votes

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Your suggestions for 2021

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