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Your suggestions for 2021

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  1. 6 votes

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  2. 5 votes

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  3. Web snooping tools in the UK

    With recent news suggesting secret web snooping tools in the UK https://www.wired.co.uk/article/internet-connection-records-ip-act it would be good to see how you're improving your security features. We mention some of the improvements required in our review.

    I would return the question to you and ask how can affiliate sites like my own improve our service for customers to get an accurate recommendation for the best VPN for their needs. We talk about how a number of review sites recommend different VPNs for certain services potentially confusing the customer/VPN shopper.

    How can affiliate sites like ours improve our service to help our customers...both…

    5 votes

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  4. Discontinuation of L2TP protocol

    I was informed in a previous email that PureVPN is going to discontinue L2TP protocol. I understand that this is a step to improve you product, however this will create a big problem for me. Currently I use this protocol on my secondary router (not the one from my ISP), on it’s WAN interface, associated with my dedicated IP provided by you. This way, I can connect my Android TV system via WiFi to this router and using the dedicated IP address to bypass my ISP trying to block some IPTV apps I’m using. At the time I subscribed to…

    5 votes

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  5. iOS: Option of automatically turn on VPN if I’m using data on a WiFi

    iOS:
    Would be so nice to have an option of automatically turn on VPN if I’m using data on a WiFi not defined as a trusted network.

    Also if possible to just turn on vpn if visiting untrusted websites - as in, you define a list of websites and if you visit them VPN is turned on.

    4 votes

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  6. IPv6 Support

    The features you should add are...

    1a. IPv6 Support
    1b. Linux client selectable city not just country
    1c. All Clients, select if NAT, or Port-Forward, or "real ip" directly

    4 votes

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  7. 4 votes

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  8. P2P exit point in the USA

    Give me a P2P exit point in the USA. I'm currently using Norway, which is a long ways from the Pacific Northwest.

    4 votes

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  9. The ability to pay without a Credit Card or PayPal.

    The ability to pay without a Credit Card or PayPal. I Canada I can pay with eTransfer, which gets you the money right away.

    4 votes

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  10. Improve your Customer support.

    improve your Customer support.
    Don’t ignore trouble tickets.
    Follow up and fix issues that are reported.
    Fix your ticket reporting system. When reporting a problem, I tried to send a detailed error log, but your server replied “You Have Been Blocked”.

    My assessment of your Customer support gets you 1 out of 5 stars.
    Over the last month, I’ve opened two tickets. They are still open. (1663897, 1665810).
    I got back one reply that told me to read an on-line help article. Something that I had already read and followed, but didn’t work.
    I sent detailed error logs. I don’t…

    4 votes

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  11. 4 votes

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  12. Upon VPN deconnection, the option to close automatically some or all programs in the split tunelling list

    Hi For those who use the split tunelling often, it would be great to have - upon VPN deconnection, the option to close automatically some or all programs in the split tunelling list BUT without deconnecting internet.

    3 votes

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    1 comment  ·  Admin →
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  13. Add Venezuela back in the database.

    Venezuela has a lot of restrictions in the regards of the use of venezuelan domains from outside. It was really helpful to have access to a Venezuelan IP. Would be great to have it back

    3 votes

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  14. OpenVPN with dedicated IP

    If this could be a possibility, OpenVPN with a dedicated IP could be nice as it would allow the configuration in pfSense and assign the vpn to specific local ips

    3 votes

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    started  ·  0 comments  ·  Admin →
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  15. Add Setup Guide for Ubiquiti (EdgeRouter/EdgeMax) Routers for IKEv2/IPSec

    In France a lot of customers uses Ubiquiti (EdgeRouter/EdgeMax product category) routers for 1Gbit Fiber Internet Lines. It works well with OpenVPN (I can provide a guide) and I am sure L2TP/PPTP works also perfectly . But I was not able to configure IKEv2/IPSec which seems to be faster and consume less CPU...
    In my point of view removing the support of SSTP/L2TP/PPTP is a great idea for you and us (even if this may imply changing hardware).

    3 votes

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  16. U can improve by adding mexico server with dedicated ip

    I think this is a great idia for vpn pro users for anti ddos protection dedicated ip adress they protect great thanks recommended

    3 votes

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  17. PureVPN Browser

    super private connecting with 2 or more VPN yours. I think that could be interesting to create a browser web specific to PureVPN

    3 votes

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    1 comment  ·  Admin →
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  18. Don’t remove (PORT FORWARDING).

    Nothing more to add but Don’t remove (PORT FORWARDING).

    3 votes

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  19. Option to see or test the speed of the server speed

    It would be nice to know what countries have the fastest servers. Speed and reliability is what we look for. When I see the connection page, give me the option to see or test the speed of the server speed I’m connected too.

    We need to know what country we should be using based on our location. Send it to us monthly in a email.
    Example - If I’m in England where and what countries presently have the fastest servers today.

    3 votes

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  20. The number one thing that a VPN service needs to have are security, and reliability.

    The number one thing that a VPN service (or any web based service) needs to have are security, and reliability.

    If PureVPN gets hacked and there are data leaks the platform fails at the one thing it is intended to do. (That's not intended to sound rude it's just the truth)

    If the platform is unreliable and inconsistent people will stop paying for it.

    So far PureVPN is both secure and reliable but that needs to be maintained in order for the users to stay and remain happy.

    It is also vital that management is HONEST about limitations and drawbacks,…

    3 votes

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