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128 results found

  1. Upgrading the potential speed for south american countries like colombia

    Upgrading the potential speed for southern american countries like colombia. steaming home tv and other digital content with geo lock. would be great, the current speed right now is okay but lacks of quality (for streaming) - currently I m based in germany

    thank you

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Users who are frequently faced with problems including unstable connection/ disconnection issue/lag in connection/frequent disconnections etc. can get rid of all these issues and enjoy a seamless connection by following the steps mentioned on this page. We have summarized all the possible reasons and highlighted the solution for each of them so you can be on your way, please have a look:
    https://support.purevpn.com/my-vpn-disconnects-after-every-few-minutes-what-should-i-do

    - How to Give Your VPN Speed a Turbo Boost?
    Not being able to access content is a pain and a slow connection increases it. However, with the help of PureVPN you can get rid of these pains once and for all. The speed of your VPN connection depends on many factors, including the bandwidth, distance to and from the server, etc. and these factors are well-beyond the reach of any VPN provider.

    - Why does the speed drop?
    A VPN connection is generally slow because…

  2. Please add Nashville

    Please add Nashville, Tennessee... a city centrally located in the USA. I'm sure many users would find this useful.

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi, David

    Curious to know why do you need a server in Nashville?

    If you are worried about performance, we do have servers near Nashville in Atlanta, Georgia & Ohio that should give you good performance or just use the ‘Quick Connect’ option. It will select the best server for you automatically.

    Will that work for you?

  3. make it real, for example connected in malaysia make it malaysia all information but random city and ip in malaysia

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Once you are connected to Malaysia, you will get a Malaysian IP.

    After connecting to one of our servers on your desktop, you should immediately see the pop-up along with the connected status on the PureVPN application.

    If you’re using a smartphone or tablet, you should look for the “VPN” icon at the top of your screen.
    Additionally, you can use various services to see what IP address you’re connecting to the web with www.ipaddress.com.

  4. please increase the client area password maximum limit. 12 characters is too short. Other sites allow me to have a pw with 16 characters

    4 votes

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  5. Add channel "play RSI" TV Switzerland

    4 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    We do not have any plans to add “Play RSI” Ch at the moment as the option to add can only be initiated after multiple requests. We can make an exception if you could gather 20 “Play RSI” ch PureVPN users and ask them to vote for the same post.

    Direct Link : http://ideas.purevpn.com/forums/264033-purevpn-feature-request/suggestions/35373886-add-channel-play-rsi-tv-switzerland

    Please don’t hesitate to share your thoughts in the future.

  6. Manage connections from my.pure.vpn

    It would be nice if from the administration page you can disconnect users without having to talk to technical support

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Could you please be more specific and share the exact context of your request?
    Once we have a bit more information, I’m happy to look into the matter as it is to inform you that we deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best and you will surely get it with us.

  7. A dialog always alert me to restart this application after I just change language.so terrible~~

    1 vote

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  8. A suggestion about app localization: 'Got it' is better to be translated into '知道了' but not ‘得到它了’.

    1 vote

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  9. Provide SOCKS 5 server list

    2 votes

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  10. allow dedicated IP on multiple devices

    I want to use the same dedicated IP on multiple devices

    3 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi Robert,

    Currently, one dedicated IP can only be associated with one device at a time. That’s actually how the internet works – everyone has a unique public IP unless you are behind NAT.

    But, I am curious to know why do you need the same IP on multiple devices, what are you trying to achieve? The information you’ll provide will help me create a solution for you.

  11. dominici.gianluca@gmail.com

    Avrei bisogno delle istruzioni per la configurazione del mio modem LTE – Huawei B2328-42

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Sfortunatamente, PureVPN non funziona sui router Huawei ma hai molte altre scelte popolari di router per PureVPN.
    Si prega di seguire l’URL per i router supportati: http://support.purevpn.com/supported-routers-and-protocols

    Inoltre, ti suggeriremo di dare un’occhiata alla nostra nuova serie Wouter dal link sotto riportato, le funzionalità di punta della tecnologia offerte da Wouter ti consentono di navigare sul Web in completa privacy, sicurezza e tranquillità.
    https://www.purevpn.com/wouter

  12. Double VPN support

    Give support for Double VPN

    3 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Thank you for trying our services.

    Could you please be more specific and share the exact context of your query for better assistance, once we have a bit more information, I’m happy to help get everything resolved and get you in better shape to meet your desired VPN needs. As, it is to inform you that we deeply value your relationship with our company and are committed to providing you with the highest level of service simply because our customers deserve the very best and you will surely get it with us.

  13. Please add Edmonton Canada.

    Please add Edmonton Canada. Can't really stream Oilers NHL game with Sportsnet NOW since most of the games can only be accessed from there

    1 vote

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    1 comment  ·  Admin →
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    AdminPureVPN (Product Team, PureVPN.com) responded

    It is to inform you that we are in process of adding more and more servers :)

    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input

  14. San Diego server

    Please add San Diego as a City for California, only Las Angeles is an option.

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    It is to inform you that we are in process of adding more and more servers :)

    Please keep on sharing ideas that will help us improve our services and processes. Thank you again for your valued input

  15. Adelaide, Australia

    Add this location also

    3 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs,

    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

    Keep sharing your wonderful ideas !

  16. Server for Scotland, or a dedicated IP for Scotland.

    Get a server for Scotland, or a dedicated IP that has a Scottish Postal Code - this would facilitate being able to watch STV Player (Scottish Television).

    4 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs,

    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

    Keep sharing your wonderful ideas !

  17. VPN server for Fiji to access Fiji live TV from Walesi Fiji TV service android app available

    VPN server for Fiji to access Fiji live TV from Walesi Fiji TV service android app available

    1 vote

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    AdminPureVPN (Product Team, PureVPN.com) responded

    .Hi,

    Thank you for choosing PureVPN for your desired VPN needs,

    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

    Keep sharing your wonderful ideas !

  18. PureVPN for roku

    I would like to have a native application of purevpn for roku

    4 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Thank you for choosing PureVPN for your desired VPN needs,

    It is to inform you that I am forwarding your valuable suggestions to the concerned team for considerations.

    Keep sharing your wonderful ideas !

  19. Please provide instructions for HUMAX routers, thanks! I have no choice but to use this router as it was installed by my Japanese internet.

    2 votes

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    AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    Unfortunately, PureVPN does not work on HUMAX Routers but you have many other popular choices of routers for PureVPN.
    Please follow the URL for supported routers : http://support.purevpn.com/supported-routers-and-protocols

    Moreover, we will suggest you to have a look at our new Wouter series from the link given below, the top-of-the-line features offered by Wouter allows you to surf the web with complete privacy, security and peace of mind.
    https://www.purevpn.com/wouter

    Keep sharing your wonderful ideas !

  20. In-app DNS change options

    You are requested to provide options under the PureVPN application to change DNS to Google / OpenDNS or PureVPN own DNS servers (Include customization to choose the DNS).

    38 votes

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