Your suggestions for 2021

  1. Improve your Customer support.

    improve your Customer support.
    Don’t ignore trouble tickets.
    Follow up and fix issues that are reported.
    Fix your ticket reporting system. When reporting a problem, I tried to send a detailed error log, but your server replied “You Have Been Blocked”.

    My assessment of your Customer support gets you 1 out of 5 stars.
    Over the last month, I’ve opened two tickets. They are still open. (1663897, 1665810).
    I got back one reply that told me to read an on-line help article. Something that I had already read and followed, but didn’t work.
    I sent detailed error logs. I don’t…

    4 votes

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  2. 3 votes

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  3. 4 votes

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  4. After closing l2tp, pptp, sstp. The number of IPs under the new protocol server is very small.

    After closing l2tp, pptp, sstp. The number of IPs under the new protocol server is very small. Please redistribute the ip under the closed l2tp, pptp, sstp server to other protocol servers. The large number of ips is your characteristic. In the current ikev2 and openvpn servers, each server has only a small amount of IP.

    1 vote

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  5. Fix your Chat Now feature.

    Get your Chat program to work reliably. Half the time when I click on the Chat Now link, nothing happens.

    1 vote

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  6. IPv6 Support

    The features you should add are...

    1a. IPv6 Support
    1b. Linux client selectable city not just country
    1c. All Clients, select if NAT, or Port-Forward, or "real ip" directly

    3 votes

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  7. More forwarding ports (32 instead of 15) when we use the Dedicated Ip option

    I use the purevpn Dedicated IP option to manage my domotic server at a distance which is behind a 4G router.
    I also need to access to some equipments and applications but 15 ports are not enough.
    I would like to have a limit of 32 ports instead.

    2 votes

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  8. Don’t remove (PORT FORWARDING).

    Nothing more to add but Don’t remove (PORT FORWARDING).

    3 votes

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  9. Option to see or test the speed of the server speed

    It would be nice to know what countries have the fastest servers. Speed and reliability is what we look for. When I see the connection page, give me the option to see or test the speed of the server speed I’m connected too.

    We need to know what country we should be using based on our location. Send it to us monthly in a email.
    Example - If I’m in England where and what countries presently have the fastest servers today.

    3 votes

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  10. 2 votes

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  11. The number one thing that a VPN service needs to have are security, and reliability.

    The number one thing that a VPN service (or any web based service) needs to have are security, and reliability.

    If PureVPN gets hacked and there are data leaks the platform fails at the one thing it is intended to do. (That's not intended to sound rude it's just the truth)

    If the platform is unreliable and inconsistent people will stop paying for it.

    So far PureVPN is both secure and reliable but that needs to be maintained in order for the users to stay and remain happy.

    It is also vital that management is HONEST about limitations and drawbacks,…

    3 votes

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  12. Add west coast server to Canada.

    Adding west coast server to Canada...Canada is a big country so ping is really noticeable.

    3 votes

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  13. On my Android as I used a widget to connect

    On my Android as I used a widget to connect. It was always there in the same spot now it is gone.

    3 votes

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  14. Add a server in Hawaii where hi ranking corporate individuals are moving.

    Add a server in Hawaii where hi ranking corporate individuals are moving to now that we can work remotely. I have been working remotely since the 90's, but this year my wife has had new clients from tech companies such as Microsoft and others who have decided that 4 $10 million house in Hawaii is a better life than a $10 million house in silicon valley. You can see my point, right?

    3 votes

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  15. Avoid the constant changes of dedicated IP addresses

    Avoid the constant changes of dedicated IP addresses, since I purchased my dedicated IP a couple of years ago PUREVPN has changed my addresses at least twice. Dedicated IP addresses are purchased because client wants to keep that address, otherwise, we as clients would just pay for a regular VPN.

    3 votes

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  16. 3 votes

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  17. Improve the dedicated ip service stability. No more connection timeout

    There are frequent connection timeouts recently when accessing my web site published with fixed ip address assigned by the dedicated ip service. The tech support has to refresh my VPN account in order to fix the issue. I hit the same issues 3 times in a month recently which is very annoying.

    1 vote

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  18. Add Setup Guide for Ubiquiti (EdgeRouter/EdgeMax) Routers for IKEv2/IPSec

    In France a lot of customers uses Ubiquiti (EdgeRouter/EdgeMax product category) routers for 1Gbit Fiber Internet Lines. It works well with OpenVPN (I can provide a guide) and I am sure L2TP/PPTP works also perfectly . But I was not able to configure IKEv2/IPSec which seems to be faster and consume less CPU...
    In my point of view removing the support of SSTP/L2TP/PPTP is a great idea for you and us (even if this may imply changing hardware).

    1 vote

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  19. Add RAI TV to the popular apps section of the PureVPN Amazon Stick and Android apps

    To watch RAI TV outside Italy using PureVPN a dedicated IP is needed as the standard Italian servers are blocked. This is OK if you want watch RAI TV on your Windows PC or Laptop as there is a setting to use a dedicated IP in the app. But many users these days watch TV on their smart TVs so adding RAI TV to the popular apps section of the PureVPN Amazon Stick and Android apps would allow RAI TV to work.

    1 vote

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  20. U can improve by adding mexico server with dedicated ip

    I think this is a great idia for vpn pro users for anti ddos protection dedicated ip adress they protect great thanks recommended

    1 vote

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