367 results found

1. I want china location in Chrome Extension. Thankyou.

   I want it on chrome because I can use it separately.

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2. Renewing Subscriptions By Accepting Online Offer

   When I recently renewed my old 2 year subscription by accepting the online offer of 5 years for a lower monthly price, I was thinking that my old membership would be simply extended by another 5 years beginning with the expiry date of my old plan. But I was surprised to find that I had actually been issued a brand new 5 year plan beginning with today's date and expiring 5 years from today -- not from the end of my original 2 year plan. So without knowing it, I had created a totally new account with new dates. This problem needs to be corrected. My intention was to simply extend my old plan. So I think it better for renewing subscribers to do so with the help of either Sales or Technical Support so that this kind of problem will not happen. It took me an extra 1/2 hour to get this problem resolved. It shows a lack of attention to detail on the part of Pure VPN and whoever created the website where the renewals and offers are posted. A simple statement like: "For current subscribers, please contact Sales or Technical Support to take advantage of this offer." could save a lot of time and trouble for both subscribers and busy Support personnel.

   When I recently renewed my old 2 year subscription by accepting the online offer of 5 years for a lower monthly price, I was thinking that my old membership would be simply extended by another 5 years beginning with the expiry date of my old plan. But I was surprised to find that I had actually been issued a brand new 5 year plan beginning with today's date and expiring 5 years from today -- not from the end of my original 2 year plan. So without knowing it, I had created a totally new account with new dates. This… more

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3. Specify the date the app was last updated

   Currently on the website when downloading the Purevpn app, it specifies the version and md5 hash for the file. Adding the date the file is made available on the website would be helpful. currently i am using the 2nd newest version of the PureVPN OSX app due to issues with the newest version (already reported).
   I know i need to upgrade, but i need a version released after the current one, an option in the app to skip the current newest version so it no longer informs me that the unwanted version is available could also be useful.

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4. Its must have server for japan location for china region，and then ios in China can use it

   Its must have server for japan location for china region，and then ios in China can use it

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5. FireFox/Chrome plugin - "custom server" list by adding /removing specific servers

   Could you change your FireFox / Chrome plugin so users can create "custom server" list by adding /removing specific servers. So far even i've paid for premium package i can't really use my country while using plugin version ;/ If you could update your plugin with this feature that would be amazing

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6. purevpn torrent

   a torrent application that only works connected to purevpn. this will be a torrent software own by purevpn and only works connecting directly to a purevpn server

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7. Pls expand list of Countries/Servers in TV Android app.

   Currently there are only 28 countries/servers instead of 140 on other platforms including andorid app for cell phone. Any reason why this list is restricted for Android TV only?

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8. Is it possible to create access for Prime UK (like the US one).

   Is it possible to create access for Prime UK (like the US one).

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9. Automated emails that are usless for the customer need fixing

   Getting emails like the one below is useless to me the customer, what does the number represent, where can i see this number so i know which it refers to?

   Giving me the number of my request would be good but given I can’t see where that number is on the website, what am I even supposed to do with the number?
   Providing some the content would be better, such as the 1 line short description not the whole content, at least then I have a better chance of knowing what this relates to. With just the number it means i have to go into your system to find out what that number refers to I have no idea how to do this and nor should I need to know how. Most people have no time for this so will most likely treat the email as useless

   On Thu, 5 Dec 2019 at 23:06, Purevpn (PureVPN) help@purevpn.com wrote:

   ##- Please type your reply above this line -##
   
   Hello,
   
   Your request (1480325) has been created & forwarded to the Customer Success Team for immediate action.
   
   If you need to add additional comments, then please reply to this email.
   

   Getting emails like the one below is useless to me the customer, what does the number represent, where can i see this number so i know which it refers to?

   Giving me the number of my request would be good but given I can’t see where that number is on the website, what am I even supposed to do with the number?
   Providing some the content would be better, such as the 1 line short description not the whole content, at least then I have a better chance of knowing what this relates to. With just the number it means… more

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10. Support shadowsocks and SSR

    Proxy for using in iCHa

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11. Internet Kill Switch option & IKEV2 protocol for the applet.

    Add Internet Kill Switch option for the applet.
    Add IKEV2 protocol option for the applet.

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12. Could it be possible for you to update your services which would allow people to access their Amazon Prime UK account when abroad
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13. Adblock DNS Server

    Use your own DNS servers.
    I like to use my own DNS servers to block advertising. Unfortunately I haven't found a possibility in the Android App yet.

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14. I have just wasted 20 minutes this time and the same amount of time the last couple of times I had to reset the login.

    I have just wasted 20 minutes of my time resetting my user name & password. your email of the username duplicates the first part of the username. and then it fails. Send only the number, not duplicate the prefix purevpn0s I found this very frustrating, annoying, & time wasting the last 3 times I have had to reset my password & user name

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15. It would be awesome if you could make Betfair and other betting sites usable with VPN. Thanks :)

    Well basically allow betting sites to work via VPN servers.

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16. Make the Android TV app not suck. Give it the options to change protocol, see which servers support P2P traffic, ect.
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17. Cisco ASA or Palo Alto NGFW Support

    Since all these devices support IKEv1/2 point to point VPNs, why not add support for these platform?

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18. add user configured PSK

    I think you need to allow for a user configured PSK on the account page so as not to use the same weak one for everyone. only then you'll have great security!

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19. Remove option for purchasing multiple VPN subscriptions. Allow only single subscription per user.

    Remove option to buy multiple VPN accounts with single email as it confuses normal users with having to manage 'subscriptions'. Make it simpler!

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20. Give option for whatsapp support on mobile

    On mobile, getting support via WhatsApp is super convenient

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