Automated emails that are usless for the customer need fixing
Getting emails like the one below is useless to me the customer, what does the number represent, where can i see this number so i know which it refers to?
Giving me the number of my request would be good but given I can’t see where that number is on the website, what am I even supposed to do with the number?
Providing some the content would be better, such as the 1 line short description not the whole content, at least then I have a better chance of knowing what this relates to. With just the number it means i have to go into your system to find out what that number refers to I have no idea how to do this and nor should I need to know how. Most people have no time for this so will most likely treat the email as useless
On Thu, 5 Dec 2019 at 23:06, Purevpn (PureVPN) firstname.lastname@example.org wrote:
##- Please type your reply above this line -## Hello, Your request (1480325) has been created & forwarded to the Customer Success Team for immediate action. If you need to add additional comments, then please reply to this email.