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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Gabriel Valdez commented  ·   ·  Report

    Ur chat support is horrible...HORRIBLE.. They make u wait for more that 20 minutes and when they finally show up give u the customer lest than a minute to respond be for they leave.. the person literally took 30 seconds.. i hurried to repond once i realized they were ready to chat and by then it was too late.. this has happened twice before.. THESE TYPES OF PRACTICES ARE BUISNESS ENDING!!!
    THE PERSON SHOULD BE FIRED.. THE MANAGER SHOULD BE FIRED EVERYONE SHOULD BE YELLED AT AND.. Thats enough for now.. but really guys WTF.. everything else seems good but.. customer service is like 60% of what matters.. really mad.. really disappointed and really mad again.... btw not sure what Package I have

  • Jonathon Lewy commented  ·   ·  Report

    1: Cannot see traffic on menu bar using L2TP

    Key icon does not show it is active, so how do I know it is doing anything?

    2: what do you do when ports are not open on provider eg 1701 etc

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @edith young soares Thanks for contacting us. Please join us via live chat available on our website and we will assist you there accordingly.

  • edith soares NA commented  ·   ·  Report

    Hi ,

    I am denied access as it says pass word not matching but I was able to use it yesterday. Please advice.

    Thanks,

    Edith

  • Chris commented  ·   ·  Report

    Hello,

    I bought the Trial to test your service, but I'm not happy with it.
    I want to use VNP to be able using gumtree australia. But if I
    connetc to the australian server, nothing works on gumtree.
    I cant use the location button! But the important thing, I also
    cant see the mobile number of the add!
    Do you have any ideas what I could do?
    If not, i would appriciate to get my money back.
    Cheers Chris

  • chris hodgson commented  ·   ·  Report

    Had an issue where the VPN disconnected and I didn't realise and continueed using a gambling site when abroad, they needed an explanation why I was abroad etc... Is there a way to stop internet communications if the VPN disconnects, or at least have a popup that tells you when this happens?

  • Chew commented  ·   ·  Report

    always disconnect & unable to connec to server. Really need to improve

  • David Evans commented  ·   ·  Report

    Hello the service seems to be interrupted again. For long periods I cannot get you tube the input out put signals are on 0.
    Not sure what is happening. sometimes it works well.

  • David Evans commented  ·   ·  Report

    not sure what things are like from your end but tonight I have been unable to get you tube or BBC news. Even when the first page comes up which takes for ever and if I am luckly I cannot go any further .
    It just says page unavailable or the music on You tube does nor play apart from a few seconds every five to ten minutes.

  • Eduards commented  ·   ·  Report

    Slow :(

    iPlayer keeps on stopping during video playback every few minutes.
    Selected UK TV Watching as connection option, but very good.

    PS don't know the name of package- in my invoice it's High Bandwidth account.

  • Eduards commented  ·   ·  Report

    Slow :(

    iPlayer keeps on stopping during video playback every few minutes.
    Selected UK TV Watching as connection option, but very good.

    PS don't know the name of package- in my invoice it's High Bandwidth account.

  • Eduards commented  ·   ·  Report

    Slow :(

    iPlayer keeps on stopping during video playback every few minutes.
    Selected UK TV Watching as connection option, but very good.

    PS don't know the name of package- in my invoice it's High Bandwidth account.

  • lionel commented  ·   ·  Report

    how to conect trial ?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @John Dixon Thank you for your feedback. Please retry by switching between the protocols i.e. PPTP and L2TP. This should resolve your disconnection issue. We have sent you a separate email. Please share your OS with us so we will guide you accordingly. Please make sure to disconnect VPN before changing settings.

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