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Having bought your product the installation upon Windows 7 desktop was easy and intuitive.
I really wanted it for my Toshiba Netbook for when I travel. Installationhas failed despite the massive number of instructions for Windows XP. I even installed LINUX and still failed.
However - I have Hotspot Shield on the Windows XP. It installed itself just like your product on Windows 7.
I am afarid I have spent too much time trying to do the simplest thing - install your product. Judging from the enquiries on the internet I am not unique here - far from it.
I know you have a 3 day money back policy - hardly enough time to try and fail to download the product is it?
Best Regards,
Richard