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Mgns Mrk

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    Mgns Mrk commented  · 

    Hi,
    I bought a one year subscription to PureVPN in December 2013 and I'm really happy with your product!

    My problem is that I want to format my computer but I can't do that is because I dont know my PureVPN login password...
    When I ordered PureVPN I used an email address that I no longer use (shadowson@qip.ru) and so I no longer have my pureVPN login data.
    The only thing I have is my login (purevpn0s97719) and the password is luckily filled out in the client so I can connect to your service any time I want to.
    But if I format my computer and install the client again I wont be able to use PureVPN any more :(
    I dont want to wait until December 2014 to format my computer...

    How can you guys help me reset my login password when I can no longer access the email address I used when I subscribed to PureVPN?

    Sorry about the inconvenience!

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