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Joyce Chiong

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    Joyce Chiong commented  · 

    Hi,

    I wrote earlier to request for withdrawal or cancellation of my account, but was replied with a message that I am not able to as I have expired the trial period.

    Well then I tried to log on to Pure VPN, assuming that I am able to since my account was not cancelled.
    However, I am not able to log in to it.

    I can't manage my bill payment because I need a VPN service to access the billing area.

    Please tell me what to do. Am I billed for service that is not working? Has my account been cancelled?
    Am I banned from using Purevpn?

    Please advice.

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