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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    Lucas commented  · 

    I am trying to retrive my username and password, after talking to one of your
    technitian I have decided to cancel my services and move to another provider,
    your lack of hekpfulness and use of ease makes it very frustrating. and the instructions given by the tech on a system that doesn work is incredible.
    YOu should have as any other provider has FORGOT USERNAME, FORGOT PASSOWORD
    Automated system, temp credentials and no angry customer.

    McKenzie
    Hello Lucas. How may I help you?


    Lucas
    I am seting a new computer but do not have my user name and password

    and cant seem to find anywhere on your site on how to retrieve it


    McKenzie
    May I know your registration email address?


    Lucas
    lmarcenaro@louisberger.com


    McKenzie
    Thanks, allow me few minutes to check


    Lucas
    k


    McKenzie
    please share with me correct email address


    Lucas
    I though I did

    try lmarcenaro@bergergroup.com

    have a premium account with you guys


    McKenzie
    Please login to the client area and check your emails for account details email.

    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check your account details email for username and password


    Lucas
    get error code 15

    all ready tried that

    Error code 15

    This request was blocked by the security rules

    2014-09-03 22:14:48 UTC
    Your IP67.20.169.199
    |Proxy IP199.83.132.16(ID 10163)

    Incident ID: 163000930072558482-185138224616900057

    this is very frustrating, how do I go about canceling my service


    McKenzie
    we are working on it and will resolve it shortly


    Lucas
    I will get another vpn provider

    THe first rule of costumer service is to at least have the user be able to retrieve his creds.

    Can you pass me with cancelation please


    McKenzie
    in order to cancel the service you need to access the client area, client area is facing error code 15 therefore we are trying to fix this


    Lucas
    how long will it take?

    is there a number I can call?

    hello?


    McKenzie
    I apologize ,

    we are working and will resolve it within few hours


    Lucas
    Will customers be notified when is fixed?


    McKenzie
    yes we will update it :)


    Lucas
    and there is no way for a technitian to reset or email temp creds to the email address on file, like any other service does? MS, Google, should I keep going?


    McKenzie
    please elaborate ?


    Lucas
    never mind, Ill just cancel the service an go with onther vpn service...


    McKenzie
    I apologize , you may email us at enquiry@purevpn.com


    Lucas
    No apologize needed, you just lost a customer

    bye


    McKenzie
    Please do not hesitate to contact us if you require any further assistance.

    Thank you for chatting with us. Do get back in case you have further issues or doubts. Bye.

    Thank you for your chat. Feel free to contact us again.

    McKenzie has closed the chat.

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