Skip to content

Udo Fischer

← PureVPN Ideas - Share Your Valuable Ideas and Suggestions

My feedback

1 result found

  1. Your general feedback here

    1,022 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    4955 comments  ·  PureVPN - Windows  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Udo Fischer commented  · 

    I received the following email.
    Sender email was : Uzair Gadit <uzair.gadit@purevpn.com>
    I assusme that this is a fake, but I'm wondering why the sender could know my email and that I'm using PUREVPN:
    Email not displaying correctly? View it in your browser

    Dear customer,

    I'm sorry to inform you that due to an incident we had to close your account permanently. We are no longer able to run an anonymization service due to legal issues we are facing.

    We had to handover all customer’s information to the authorities unfortunately. They might contact you if they need any details about the case they are working on. The following information was handed over: your name, billing address and phone number provided during purchase and any documents we had on file (for example scan of your ID or driver’s license if you have provided these to our billing department).

    We are also sorry we are not able to refund you, however if you wish your money back, please open a dispute on PayPal or file a chargeback with your credit card company. This is the only way we can refund you as our bank account is frozen during this investigation. We recommend you to do this as soon as possible as we can't guarantee all customers will get their money back.

    We apologize once more this had to happen.

    Yours sincerely,
    Uzair Gadit
    PureVPN founder

    To unsubscribe please click here

    Uzair Gadit
    8th Floor Gloucester Tower, The Landmark, Central, Central, Central

    An error occurred while saving the comment
    Udo Fischer commented  · 

    I still get blocked by facebook, when I want to open my facebook account while using Pure VPN.
    What is the reason?

    An error occurred while saving the comment
    Udo Fischer commented  · 

    Today i received an error message from my facebook profile. I couldn't enter my profile. Facebook blocked it, because I would use a "bad IP address". I was connected through purevpn, Germany fasted server. What is the problem?

Feedback and Knowledge Base

(thinking…)