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Melvyn Liew

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    Melvyn Liew commented  · 

    Dear Pure VPN,

    Good day. First of all, i am quite disappointed to know that i am not able to chose a China VPN server from the drag down list where during my check on your website server list, you stated there are a few China VPN servers in your portfolio spreading across 2 locations in China.

    Then i approached your support where i was dealing with 2 person during my multiple attempt to troubleshoot. I find Stephen decent and professional enough but a customer service executive with the name Bazel is giving me a hardtime by providing unprofessional response while i double confirm on whether i should key in the IP address or the host name in the dedicated IP blank space. This is not what we as consumers expect of the award winning PUREVPN.

    So in my final and most painful experience after i subscribed to PUREVPN, where i can't even get a stable connection on a China VPN. I was being told to connect manually to the hosts below

    1. vlus-cn.pointtoserver.com (Stable but awfully slow and timesout sometimes.)
    2. cn-hn1.pointtoserver.com (Very unstable, not possible to even browse. And the IP stated in the software after connected is referring to US location. Example 172.111.174.137 even after multiple attempts.)

    I sincerely hope PUREVPN can handle this with professionalism before i consider a refund not even after subscribing for a few hours. Many thanks in advance for your kind and urgent attention.

    Have a nice day.

    Melvyn

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