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Adam

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    4955 comments  ·  PureVPN - Windows  ·  Admin →
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    Adam commented  · 

    Hello,

    Your VPN service is wondeful and I have no complaints, but your client for windows (I am using windows 10) leaves a lot to be desired.

    Quick connect takes me to random countries even when my last connection was to (Australia - fasterst server) when click the "cancel" button 80% of the time the program hangs and I have to open Tesk manager to kill the process. Even then I get a notification telling me that pure vpn is still running. THat notification actually covers the hidden icons pannel, so I have to close the notification to enter find the purevpn Icon and close it from there. Then I restart. All the while my internet is connected without VPN protection which is obviously the whole reason to pay for a VPN service.

    I tried using the BETA internet kill switch. The one time that the switch was triggered I was unable to get "any" internet connection. I uninstalled the program and was at a loss until I remembered to check windows firewall and I had to remove the rules from there so that I could connect to the internet. This is sub-optimal.

    I will keep using purevpn for the rest of the month. I don't want to have to try another company as I have had very positive experiences so far, but if I am not offered FULL protection then there is little point in having a VPN at all.

    This is only a problem with your client so it's not unfixable. I hope these problems are fixed.

    Thanks for your time
    Adam

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