Disappointed with the service. The vpn is constantly disconnected and does not help me do what I need to do. The consistency is horrible, one night I can use it another I can't

Hi Guys, I want to update to the top package, but it won't let me. Can you do from your end. Thank you. Best regards Nick

@Leanne Cuenca Please join us on our Live Chat at our website and we will assist you accordingly.

Why is my connection always dropped? I connect to the Stockholm server, for the purpose of anonimity, and then my connection is dropped in the middle of my internet activity. Is there any way to get an alert that the connection has dropped? Or to stop internet activity when the drop happens?

@guorui Please join us on our Live Chat at our website and we will assist you accordingly.

Dear Sirs,

When I use purevpn few minutes later,the computer network is down,and have some error code:
The following ODBC error occurred
ERROR:[Microsoft][ODBC SQL Server Driver]Timeout expired State ID:HYT00

How can I fix this problem?

Thankyou.

guorui

@ALEX LANAU Live chat is working fine and you have been assisted over live chat for your issue.

LIVE CHAT DOESN'T WORK. I'VE BEEN WAITING FOREVER AND NO ONE IS THERE TO TAKE MY QUESTION.

@Richard Feingold Please share with us which operating system you are using and does the problem occur on all servers and protocols? Also please join us on our Live Chat at our mirro website www.purevpn.org and we will assist you accordingly.

HI

I have been using your service for almost 2 years now. At times the service has
not been great but I have been satisfied that I can get on facebook despite slow
loading in China. However, today I have tried connecting to via a number of IP's
using the SSTP protocol. The service is broken. It takes 5 minutes to load a
facebook page. My renewal is soon and my friends on Astral have recommended
that I switch as they never have these problems.

Thanks for your service but it may be time to cancel my subscription if the situation does not
improve.

@Johan Swahn, We keep impoving our software so it will be added soon but not sure about the time frame.

@katherine, Your client area details have been resent to you. Please retry to login and if you face any problem contact us via live chat.

trying to renew my subscription again but again it will not allow me, please can you send me my username password and someway of being able to log in to your website from china
thankyou

Previously used iPredator. It would allow me to automatically start and quit a specific program i.e.µtorrent when connecting and disconnecting. Excellent feature, actually a must feature. Should not be rocket science to implement.

Johan

@Captain Kelly, We are really thankful to our all customers for being so loyal and dedicated. In the current scenario we need some favor/support from our loving customers too as we believe that our every customer is our representative. If you see any comment related to this issue on forums / twitter / facebook, please reply with your comments having trust on us if possible.

Regards.

Dear Sirs and Madams,
I have read your email about the nasty email sent to some clients. I just want you to know that I value your services and you have a loyal client in me. I appreciate that you don't keep user logs. My privacy is of the utmost importance to me.
Thank You,
Captain Kelly

@hou Sorry for the inconvenience. Please join us via live chat from our website and we will guide you there accordingly.

really bad disconnections when gamming.
The disconnections last only for a short period but the game won't reconnect.

I received the following email.
Sender email was : Uzair Gadit <uzair.gadit@purevpn.com>
I assusme that this is a fake, but I'm wondering why the sender could know my email and that I'm using PUREVPN:
Email not displaying correctly? View it in your browser

Dear customer,

I'm sorry to inform you that due to an incident we had to close your account permanently. We are no longer able to run an anonymization service due to legal issues we are facing.

We had to handover all customer’s information to the authorities unfortunately. They might contact you if they need any details about the case they are working on. The following information was handed over: your name, billing address and phone number provided during purchase and any documents we had on file (for example scan of your ID or driver’s license if you have provided these to our billing department).

We are also sorry we are not able to refund you, however if you wish your money back, please open a dispute on PayPal or file a chargeback with your credit card company. This is the only way we can refund you as our bank account is frozen during this investigation. We recommend you to do this as soon as possible as we can't guarantee all customers will get their money back.

We apologize once more this had to happen.

Yours sincerely,
Uzair Gadit
PureVPN founder

To unsubscribe please click here

Uzair Gadit
8th Floor Gloucester Tower, The Landmark, Central, Central, Central

@fran romero Thanks for contacting us. Please try switching between the protocols i.e. PPTP and L2TP and share the results with us.