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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Liam Flanagan Flanagan commented  ·   ·  Report

    Why does the $40+ dollar VPN that I have purchaced from you cut out EVERY THREE MINUTES. It's infuriating!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Mahmud Hossain Please retry by switching between the protocols i.e. PPTP and L2TP. Also share with us you are getting this issue on specific server or all? You have been sent a separate email. Please follow the email and reply so we will guide you accordingly.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @David Evans Your account is active and working fine at our end. You have been sent a separate email. Please follow the email and reply so we will guide you accordingly.

  • Mahmud Hossain commented  ·   ·  Report

    Getting less than 1 Kps data.

    Why so unreasonably slow?

  • David Evans commented  ·   ·  Report

    my vpn is now been disabled after just one minute of me turning it on what can I do?

  • Stuart Allen commented  ·   ·  Report

    Hi,

    All last year, I was very happy with PureVPN. However, I don't think I will be using you in the future. I live in China, and it seems any server I choose won't connect. It just goes yellow, tries to connect. Makes me sit around for a minute and then goes back to green without connecting. I can't be bothered with it anymore and will use a different VPN.

    Thanks,

    Stuart Allen

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Carol Thanks for contacting us. Please try switching between protocols i.e. PPTP / L2TP. Also, Please try switching between other UK servers check your speed with them and share the results with us.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @john duval We are Sorry for the inconvenience. Please try switching between protocols i.e. PPTP / L2TP also, try switching between servers and share the results with us.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Ted We are Sorry for the inconvenience. Please try switching between protocols i.e. PPTP / L2TP and server, then check your speed again and share the results with us.

  • Christopher Ottery commented  ·   ·  Report

    support window does not work. all i see is an empty white area.
    windows 7 x64

  • Carol commented  ·   ·  Report

    Hi Guys, i just joined and have connected to one of your IP addresses in the UK (which is the location I'm seeking to work out of). My local IP server speed is at least 30MBS however the UK IP server through you has a very low speed of about 2MBS. Looking forward to your advice on how to fix this - I'll need at least 15MBS for successful use.

    kind regards

    Carol

  • David Evans commented  ·   ·  Report

    After my lasst email things improved I got hours of watching documentaries. But today the same I am constantly interrupted please can you advise what to do?

  • David Evans commented  ·   ·  Report

    Hello
    I bought your npv for China biut after only four days iit keeps getting turned off which makes watching or doing anything on the internet impossible
    it seems to last about two minutes is this normal for your npv?

  • john duval commented  ·   ·  Report

    spotty service...interupted service and disconnects...

  • John Duval commented  ·   ·  Report

    I use a macbook and a PC......when I connect with purevpn.....the pc slows down......way down.....it takes minutes to open a window........help

  • John Berezny commented  ·   ·  Report

    In the past few days my speeds have come to a near standstill while using the VPN.
    What can be done?
    I may need to stop my subscription.

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