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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Jonathon Lewy commented  ·   ·  Report

    It would appear that after a period of inactivity, there is a timeout and purevpn drops the connection.

    If you come back after a getting a coffee or a meeting, you assume the vpn is still there.

    There is no warning message that VPN has timed out and the icon doesn't change !!

    Jonathon Lewys

  • Jonathon Lewy commented  ·   ·  Report

    1: I do not see why the feedback form fields eg email are not sticky or preloaded from account.

    2: My biggest complaint is that on MacOS the toolbar icons do not show clearly both my colour, lighter grey and big X strikeout that the purevpn service is NOT running. This applies to both the p and the traffic icon.

  • Jonathon Lewy commented  ·   ·  Report

    Not sure which package I am on.

    Would like the ability to specify a group of servers eg euro1 which had london, maidenhead, amsterdam etc or USA1 miami.... etc

    And for the server to be selected at random from my predefined group. Possibly offering an option to switch server within group every say 60 mins?

  • Adam Griffith commented  ·   ·  Report

    EXCELLENT SERVICE... KEEP UP THE GOOD WORK.

    Signed - HAPPY CUSTOMER

  • Raymond Haselager commented  ·   ·  Report

    The (?), where you are supposed to click on for further information, do often not work well.

    Kind Regards,

    Raymond.

  • David Evans commented  ·   ·  Report

    Hello today I cannot log on my vpn as all the information such as user name and IP address have been erased what is the IP address for the UK

  • Vince commented  ·   ·  Report

    Speed is really good and love the in-app feedback/support functions! Just a few comments for the mac purevpn client.

    1. Should add the ability to swtich to OpenVPN directly from mac client.

    2. Speeds in Connection status should be shown in kbps or kBps instead of Bytes....

    3. In-app billing section doesnt work. Should have the ability to manage account directly from the client

    4. Should support macbook Retina display

    5. Icon on the status bar should change based on your connectibity

    Overall great job. Keep up with the good work!

    Thanks,
    Vince

  • a commented  ·   ·  Report

    1

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Takeshi Otsuka Thanks for contacting us. Please share what error are you getting while connecting VPN? You may also join our live chat from our website and we will assist you there accordingly.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Amir We have not received any order from you. Please join us on Live Chat with the payment receipt and we will proceed accordingly.

  • Amir commented  ·   ·  Report

    Please Send User And Password ! Thanksss

  • nini commented  ·   ·  Report

    adadadad

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Tony Bolingbroke We are sorry for the inconvenience. Please join us via live chat available on our website and we will guide you there accordingly.

  • marcel commented  ·   ·  Report

    por favor quero ver teste ip segure line

  • Tony Bolingbroke commented  ·   ·  Report

    My slow speed issue still remains that may a local delivery problerm.

    NEW ISSUE.

    I am unable to down load any ITV programmes using Purevpn in conjunction with Get iPlayer Automator. An unexplained error occurs each time I try. Can you recommend an ITV downloader thart works with Purevpn?

  • Joe Brown commented  ·   ·  Report

    I am having major problems connection to pandora thru a sonos system. Get error that it isn't available here. I got the purevpn strictly for this site and system. Fiz has not found an answer yet. What are you going to do??????
    joe Brown

  • Mark Detchemendy commented  ·   ·  Report

    I am unable to connect with my purvpn application. Even though I am on the
    internet I reveive various error messages. One say something about reloading
    the app as an adminstrator. Another says somethings about RAS connection.. The
    bottom line is that it isn't working and I need some assistance.

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