I am connected to the fastest US server , with ip address 23.229.122.1`76 .
the web pages i am using are detecting that i originate form Hong KOng.
this happens with your various US servers, and with various web pages responding the same way.
according to your product offering should not be happening., and the US servers should operate as 100% US.

please correct the HK originating situation for your US IPs.
pls conifrm
thanks
RObert Anav

@Joseph Li If you are using PureVPN Client on windows based system then make sure that Split Tunneling is disabled. If you are on Mac then make sure that send all traffic through VPN is checked from VPN advanced properties under Network Preferences.

Please contact us via Live Chat and we will guide you accordingly.

@Efe Thanks for your feedback. If you will close the PureVPN Client so it will give you notification that Client is running. If you want to close the PureVPN Client then right click on PureVPN Icon then exit. However, to close notification. Just click on settings icon from the balloon and select "Hide icons and notifications" from the next window.

@ Joyce Chiong You have already been updated via ticket.

@Jonathon Lewys Please switch between the protocols i.e. PPTP and L2TP. Also you are suggested to select "Show VPN status in Menu bar" from VPN properties under Network preferences.

@alvarez Please read our Privacy Policy for file sharing.

I was just wondering when the features such as auto redial, internet kill switch, and encription selection will be added to the MAC version?

@Sorana Urdareanu Could you please join us via Live Chat available on our website and we will guide you accordingly.

@AKIHIRO YAMAZAKI It is to inform you that link for list of servers is available in your account details email. Please open your account details email, click on PPTP/L2TP to get the server list. We recommend you to use the PureVPN Client to connect VPN.

@James Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :). You are suggested to uninstall the PureVP Client from your system and download the fresh updated copy from out website then try again. Also switch protocols i.e. PPTP and L2TP

@Jim B. Thanks for your suggestion. It is to inform you that we are working on it and hopefully PureVPN router will be available soon :)

@Rohit Chitkara Thanks for your suggestion. We are keep adding more servers / countries in our network. Hopefully it will be added soon.

@Glen Stringer Thanks for contacting us. You have been sent a separate email. Please follow the email and it should resolve your issue. Also we are available 24/7 on Live Chat so you may contact us any time.

@dip Thanks for your feedback. If you are on windows based system then you may use automatic re-connect option from settings tab. However, it is not available on other Operating system due to OS limitations.

@Eirik Kristiansen Please delete the software completely even form the Program Files and then restart your system. Then download the software again and then try to connect.

The purevpn client is constanyly crashing because of some empty balloon tip error, would be nice if you could TEST new versions of important software before you ship it out for users...

My pureVPN say it is connected but it is not working on my computer.

Every time I close the application (Windows OS) to system tray a baloon message is displaying that says "I'm still working here".
Could you put a checkbox or stg else to settings tab not to show that baloon every time?
It's very bothersome.
Tnx.

Hi,

I wrote earlier to request for withdrawal or cancellation of my account, but was replied with a message that I am not able to as I have expired the trial period.

Well then I tried to log on to Pure VPN, assuming that I am able to since my account was not cancelled.
However, I am not able to log in to it.

I can't manage my bill payment because I need a VPN service to access the billing area.

Please tell me what to do. Am I billed for service that is not working? Has my account been cancelled?
Am I banned from using Purevpn?

Please advice.

C8rrently travelling round central america with macbook, mavericks.

Very fed up with

a: dropouts - happens frequently

b: no warning that your connection is now insecure

c: no automatic reconnection

See earlier email re icons etc as well

Jonathon Lewys