Your general feedback here
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Glarg commented
You may consider replying to the answers asked in this article
http://torrentfreak.com/which-vpn-services-take-your-anonymity-seriously-2014-edition-140315/1. Do you keep ANY logs which would allow you to match an IP-address and a time stamp to a user of your service? If so, exactly what information do you hold and for how long?
2. Under what jurisdictions does your company operate and under what exact circumstances will you share the information you hold with a 3rd party?
3. What tools are used to monitor and mitigate abuse of your service?
4. In the event you receive a DMCA takedown notice or European equivalent, how are these handled?
5. What steps are taken when a valid court order requires your company to identify an active user of your service?
6. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?
7. Which payment systems do you use and how are these linked to individual user accounts?
8. What is the most secure VPN connection and encryption algorithm you would recommend to your users?
Is your favorite VPN not listed? Feel free to ask them to get in touch. We will gladly add any VPN provider with limited or no logs and a good privacy policy.
Ernesto - Founder and Editor-in-Chief of TorrentFreak. Born and raised near Amsterdam. ernesto@torrentfreak.com
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Moses commented
Hi, i have recently signed up for 1 month of pure VPN service, still when i tried to access webby like baidu.com for mp3 they said the the was for their china user, even after i have chosen at the VPN client window to connect via to China server.
Please help by rendering assistance , it will be much appreciated.
Thanks and regards and have a great weekend
Moses
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kelvin commented
it is nice
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Joe Bridgehouse commented
Still exploring purevpn since BT have blocked all torrent sites, but I've found that I can access some, and my download speeds have actually increased
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Sinisa commented
I have noticed something that might benefit you.
Since recession is on and people have les money they tend to look for cheaper things.
PC gamers tend to buy more Games from Russia that are cheaper but they can only activate or play via VPN that is in Russia.
And now on many forums and sites you can find people asking help
This site is being talked all over
https://www.flyvpn.com/
They have free trial that is a little different from the rest and bue that they got a lot of free promotion from many sites.
http://www.pcgamer.com/how-to-bypass-dragon-age-inquisitions-regional-launch-restriction/
It is mainly for steam games
I hope this can be of some help -
tomass commented
I recently discovered that I am often dropped from VPN service during an internet session without any warning, so the service seems useless when this happens. I tried to log in as Administrator and then take advantage of the settings internet kill switch which did not not allow me to activate the option.
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osos commented
hi
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james sheen commented
How can I know if VPN is on or Off?
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Alessandro commented
please do something to improve the italian servers at 11kbps as a peak this service is unusable
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Ringo commented
why can not establish VPN connections on my android mobile phone, dowlond config passed, but always in connecting mode, how should i do
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Deborah DeSnoo commented
Having trouble accessing...
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shaoyindong commented
why can not connect to uk server?
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Renee commented
Last week, I requested a refund of my subscription due to locking me out of the
account, not even one day after I started using the account, due to what you called
some spamming or unacceptable behavior from my account, which was not
even related to my email, but possibly to the IP address belonging to the hotel
where I was staying at in Europe.I had not heard back from anyone on this, one more time proving there is no
customer service to speak of coming out of your company. Since I have not been
able to use the services I paid for, I am requesting that the money I paid for a
one-year subscription be refunded to my payment account.thank you. Renee
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James Owens commented
Again I am being blocked from receiving and sending email through Windows Live
Mail while connected to purvpn. Please advise what the problem is. Thank You Jim
Owens -
jade moya commented
I am unable to log on to my account and I have paid for a month service.
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Michael commented
Your product works horribly from China. The connection bottoms out to zero every few seconds. This has gone on for months.
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Garry Baker commented
Dear support, I have setup pure vpn but Netflix is still blocking me from signing up for their US service. Can you help?
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Ben Wingard commented
I moved here to China two weeks ago, and have been using PureVPN since I moved here. I am hoping you can please assist me in getting the most out of your service. It has been unusably slow for file downloads, streaming content, and communication software. Also, it drops out often, and often does not allow me to connect. I am dissatisfied with the service, and will leave if you are unable to resolve these persistent issues.
Thank you for considering this, and I look forward to hearing from someone on your team.
Sincerely,
Ben -
Jack Nile commented
Hi, since three weeks have been having problems. my ticket ID is 365061. Log on to live chat many times, all to no avail.
Was in connection with live chat again, rebooted my computer and can't get to live chat again.
What is going on? I'm not happy at all.Jack
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banana commented
DOTA 2