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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @duval michel Could you please share with us in detail what issue you are having so that we may assist you accordingly. Also please share which operating system you are using.

  • Andrew commented  ·   ·  Report

    I find your server is slower and slower.

    I guess it will not work in the near futher.

    I need it faster and faster,

    Thank you,

    Andrew

  • Carol Wheeler commented  ·   ·  Report

    I have encountered a number of problem with website blocking access when I am log onto this service.

    Looks like Pure VPN IP addresses are being used for illegal activity.

    What security means do you have in place to ensure the service is not used for illegal activities.

    Carol Wheeler

  • Anoosh Mofrad commented  ·   ·  Report

    I strongly urge you to take immediate steps to improve your method of payment security
    procedures, so persons like myself do not have to suffer as a result of a poorly thought
    out system that has proven itself to be flawed and open to intrusion by unscrupulous
    people. At this point in time I have already been deprived of the use of my email because
    of this, and have suffered much inconvenience as a result.

    If my VPN is not up and running by tomorrow morning, I will have no choice but to
    ask for a full refund, and to seek a more reliable VPN system from another vendor.

  • Nam commented  ·   ·  Report

    Hello,
    May I know can you allow me login from 1 IP more than 5 login? I need it to use traffic exchange.

  • Vincent commented  ·   ·  Report

    Please refund me or I'm going to chargeback. purevpn client won't let me VPN INTO China, which is what I want.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Gabor Sztvorecz Could you please share with us with which email address you bought monthly VPN account, so that we may proceed accordingly.

  • Jock Graham commented  ·   ·  Report

    I sent a message yesterday, which was a follow-up to several e-mails with one of your group; please let me know if it was received.

    Regards,

    Jock Graham

  • jos bults commented  ·   ·  Report

    It is virtually impossible to connect to any server. It takes forever and connection falls away in minutes

  • duval michel commented  ·   ·  Report

    help
    I have access has my account
    with mu identifiers and
    i do not reach has ti connect VPN
    You can help me please

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Mingyur - It is to inform you that we are offering Internet Kill Switch feature for Windows which works in the same way as you mentioned blocks all netwok traffic in case the VPN disconnects.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ edouard - Please share with us your version of Mac which you are using so we will guide you accordingly. Regarding password issue kindly go to your Network Preference, select VPN connection remove username and password, make sure there is no space left then re enter your username and password then connect / disconnect. Now launch PureVPN app remove username and password, make sure there is no space left then re enter your username and password then connect.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ rolf atle søraa - Could you please share with us your issue in detail which you are facing so we will guide you accordingly. Also you may join us on live chat from our website.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Trevor - It is to inform you that your account is active and working fine. Please share with us the error/issue which you are facing so we will guide you accordingly.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Raphael Maurer - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

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