yes

I originally subscribed for one month and now I am being charged for additional months. I am told to write an explanation and cannot locate your reference. My ticket number is 254008.

It is my plan to resubcribe at a later date which was my understanding when inititially subscribing.

How do I get my credit card removed?

Please help me so I don't have to contact my credit card carrier.

Kent Tarrant

hi,

i intall this app on android 5.1. when I input the username, it says "this is username is not allowed".
what happens?

best regard,

chuxiong

buenas noches mi pregunta es si desde este programa puedo conectarme desde bolivia.
gracias

each time that i connect with my mac I need to enter the password even if i have the flag on same my password.

is there a reason for this?

Thanks
Lorenzo

4tregttrgb

Dear PureVPN Tech team.

I'm quite happy with the service you offer, BUT after reading this article I'm not so sure anymore if I'm using the best tool available.

With reference to this article (http://www.eecs.qmul.ac.uk/~hamed/papers/PETS2015VPN.pdf) I'd like to get a statement from your end about the steps taken to fix this issue (feel free to include a timeline) so I dont need to look for alternatives.

Thank you in advance!

Kind regards.
Sebastian Zuber

I keep trying connect my god damn service but still not recognising my password could you please fix this so it doesn't keep on happening or you can refund my money and close my account

my vpn not concting

hi

I have used your service for a month.Once I'd like a refund, but I don't have.Because I was hoping to have good server in Hong Kong, but you is not good.Then I use the server in Australia,I find it so good.I want to try other VPN,but they are not as good as I imagined.So I'm going to continue to use your service,I hope you can help me solve the problem of server in Hong Kong.I need it.Thanks.

I'd like to say a few things.

One, the Australian government has introduced mass surveillance in this country. The day for it to go live is Oct 13, 2015. So there will be a huge rush from Australian users to get a VPN around that date.

Second, I am having real problems with setting a browers up as I want it. I used to use Firefox until it changed settings a year ago in ways thta I hate; today Firefox would not run my Lynda tutorials for instance. So now I use Chrome. Chrome as you know leaks DNS details through the media peer leak. The blocker add on does not change that. If it's only my IP address that leaks that is not a total disaster. It just narks me off. I use scriptblock which seems to help. Nobody has ever told me though: if my DNS leaks in Chrome is my user data for browsing still encrypted?

Third, I have a weird issue with the Purevpn GUI. If I go to the getting started sections in the VPN Gui I don't get any of the buttons to press on. Yet they are still there but are invisible! I have had this issue with other GUIs such as a webcam. I wonder if it is a .NET thing or something.

Anyway, I am enjoying purevpn. I don't torrent. I just want to be private from Australia's ludicrous surveillance and metadata collection regime.

Thank you

Thank you.

Thanks

UK Tv streaming never works.
When I connect (status: connected) I see traffic going throuhg, but the bbc iplayer page is not reachable.
when I turn OFF pureVPN, it all works... except for the streaming of course.
When is this going to be fixed. I pay for something that doesn't work.

I am struggling to keep a VPN connection - it drops out every few minutes. Is there anything I can do to improve performance?

Hi,
I understand that Purevpn is a prestigious vpn service. It can be seen from the sheer amount of servers it owns.
however, purevpn is simply not working well in china. It is slow, for every server.
Thus, i have to request a refund for purevpn of $49.95.
I bought it yesterday, within 3 days and i didn't use it much.
THank you.

i tried to access the hulu.com website and it just said "based on your IP address we noticed you are trying to access hulu thorugh an anonymous proxy tool"

wont work is there anything im doing wrong?

thank you

Your VPN is a complete failure in China.
I'm tired of all problems you have here

sSAQ

you should do an article on your website for cricket and how people can watch that as the upcoming ashes tour australia vs england would be good opportunity promote "Use vpn" for geo-blocking