48 results found

1. i suggest change login display for windows, beacuse in country that internet blocked it is too hard for login.
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2. Ability to select city locations for dedicated IP servers

   The distance between a client's device and the VPN host location is crucial for a fast data speed performance. Currently, when a customer orders a dedicated VPN with port forwarding service, after selecting their home country, they cannot further select the city locations within their country (& thus are randomly assigned). While this is not a major issue for smaller countries, for BIG countries like Canada, USA & Australia which can have cities more than 3000 km apart, the ability for a customer to nominate a location for their dedicated VPN server is very IMPORTANT for an optimal data speed performance.

   Please change the PureVPN ordering web interface so that customers ordering their VPN (with a dedicated IP & port forwarding) service can ALSO SELECT their home CITY.

   The distance between a client's device and the VPN host location is crucial for a fast data speed performance. Currently, when a customer orders a dedicated VPN with port forwarding service, after selecting their home country, they cannot further select the city locations within their country (& thus are randomly assigned). While this is not a major issue for smaller countries, for BIG countries like Canada, USA & Australia which can have cities more than 3000 km apart, the ability for a customer to nominate a location for their dedicated VPN server is very IMPORTANT for an optimal data speed… more

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3. Two Factor Authentication

   We need the option to enable 2-Factor-Auth for more security!

   7 votes

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4. My computer runs 24/24 and 7/7, and it has happened several times that windows 10 reboots my computer at night without asking my permission

   Autoconnect without having to validate login name and enter password

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5. Provide the means to reset your dedicated IP.

   Mine is constantly getting stuck - despite me only using it from one device. I am constantly contacting customer services asking them to reset it. Typically this takes 1-2 hours to resolve, it's fine for a day or so and then gets stuck again.

   4 votes

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6. please add protocol https to add host or custom tweak
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7. Reset/restart dedicted server

   I face connection issue to my dedicated server many times a day.

   The only reason behind this is my server faces some session stuck error.

   Please provide some mechanism to reset/restart dedicated server in such case.
   This can be a button in desktop app/web app or some command. But it is really very necessary.
   Please pay attention to this as we dedicated server users face many issues because of this.

   2 votes

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8. Add language support for the PureVPN website

   Dear PureVPN

   I request to take into account adding language support for the PureVPN website, it is only presented in English after logging in, it represents an inconvenience for those of us who have a different native language and we must help ourselves with third-party tools (such as a translator ), this will make it possible for a mainly beginner user to find precise instructions and options to configure their vpn and feel more comfortable when interacting with the website.

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9. Add L2TP support in routers and maintenance to PPTP servers (they don't work properly, almost zero connection speed).

   Dear PureVPN

   I request your assistance for the inclusion of the L2TP protocol so that they are compatible with routers (such as TP-Link for example), I have tried other alternative protocols such as PPTP, but in addition to the fact that this is less secure than L2TP, it presents connection instability and provides almost no data rate (note that I tested with every available server in the US on PPTP and the connection result is almost nil).

   It is of great importance to continue maintaining these servers and the implementation of the L2TP Protocol in routers because there are many clients who still cannot or do not consider that an update should be made to our routers, which have the option to connect to VPN in client mode mainly with these two protocols (L2TP and PPTP). Please attend as I consider it a highly important inconvenience since I imagine there are other users who have the same inconvenience or have chosen to use another VPN service due to this inconvenience.

   I thank you in advance for your assistance with this inconvenience that I imagine affects more than one.

   Dear PureVPN

   I request your assistance for the inclusion of the L2TP protocol so that they are compatible with routers (such as TP-Link for example), I have tried other alternative protocols such as PPTP, but in addition to the fact that this is less secure than L2TP, it presents connection instability and provides almost no data rate (note that I tested with every available server in the US on PPTP and the connection result is almost nil).

   It is of great importance to continue maintaining these servers and the implementation of the L2TP Protocol in routers because there are many… more

   4 votes

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10. Please find a way around vpn detection for netflix. Its basically useless for streaming now and thats a critical function.

    VPN rendered useless with Netflix. Find a way aroubf VPN detection.

    3 votes

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11. update

    Don't trash user preferences with software version update!
    PureVPN update – lost settings after my last update:
    General
    Auto-connect after launch
    From where to connect (specific location)
    Protocol
    Automatic Protocol Selection
    Select Protocol
    Connect to Fallback
    Enable Split Tunnelling
    List of apps
    Need to remember and locate previously selected applications

    Setting – minimize to system tray (don’t ask again)

    2 votes

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12. multiply payment methods such as paymentwall

    dear purevpn

    the last time i subscribed was 2020. where purevpn still provides payment options using paymentwall.

    I really hope purevpn provides payment via paymentwall like before. This is very important considering that not all users have credit cards (such as students, or freelancers) which are difficult to get bank approval for credit card applications.

    I understand that paymentwall has no refund option. but let your users decide which payment method they want. you just give a warning that paymentwall does not have a refund option. and we as buyers who decide to use that payment method.

    Other brand vpn have progressed very rapidly, they support payment options via paymentwall and dozens of other payment menus.

    I hope this post gets lots of likes/votes so that PureVPN can immediately realize my suggestions.

    dear purevpn

    the last time i subscribed was 2020. where purevpn still provides payment options using paymentwall.

    I really hope purevpn provides payment via paymentwall like before. This is very important considering that not all users have credit cards (such as students, or freelancers) which are difficult to get bank approval for credit card applications.

    I understand that paymentwall has no refund option. but let your users decide which payment method they want. you just give a warning that paymentwall does not have a refund option. and we as buyers who decide to use that payment method.

    Other brand vpn… more

    11 votes

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13. slovenia

    i do it for my buseness when slovenia server will back in pure vpn?

    1 vote

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14. Default Launch to Dedicated IP

    I use the dedicated IP address to access my servers and systems remotely. I have that IP white listed on a ton of machines. Its really the only reason I use PureVPN.

    I would prefer the client to launch and load to my dedicated IP address. Now it tries to run the fastest connection (I appreciate why that is the case) so I ahve to stop that connection and use the GUI to select my dedicated IP address and restart the process.

    Its not that big a deal, but it would be nice to allow the app to let you select a "default" VPN profile so I cna just always launch to my dedicated IP.

    I use the dedicated IP address to access my servers and systems remotely. I have that IP white listed on a ton of machines. Its really the only reason I use PureVPN.

    I would prefer the client to launch and load to my dedicated IP address. Now it tries to run the fastest connection (I appreciate why that is the case) so I ahve to stop that connection and use the GUI to select my dedicated IP address and restart the process.

    Its not that big a deal, but it would be nice to allow the app to let you… more

    9 votes

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    completed  ·  AdminPureVPN (Product Team, PureVPN.com) responded

    Hi,

    
    

    Thank you for choosing PureVPN for your desired VPN needs,

    
    

    This feature is now implemented in the PureVPN app for Windows and Mac

    
    

    Keep sharing your wonderful ideas!

15. Add more countries!!

    We need to be able to verify websites from more countries (Israel, West Indies, China, Russia, etc). We don't need lots of bandwidth, but a presence in as many countries as possible is essential!

    6 votes

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16. Please add Wireguard Client for Pfsense and Opnsense

    Please add Wireguard Client for Pfsense and Opnsense

    7 votes

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17. WireGuard for Split Tunneling

    WireGuard provides a very stable and fast connection. My problem is that WireGuard completely isolates the computer running the PureVPN app from the rest of my network. Split Tunneling allows the computer to be seen by the rest of my network, but only works with the other protocols. Those protocols are highly unstable for me, constantly dropping the connection or outright refusing to make an initial connection. When the connection is restored, it takes me to the exact same Chicago server every single time. This Chicago server is the only one It allows a stable connection to (interestingly, I have one computer running version 7 and it connects to any server I ask it too and remains 99% stable).

    Please consider making the WireGuard protocol available with Split Tunneling. It seems as though that Would give me a fast, stable connection without isolating the device from my network.

    Thank you.

    WireGuard provides a very stable and fast connection. My problem is that WireGuard completely isolates the computer running the PureVPN app from the rest of my network. Split Tunneling allows the computer to be seen by the rest of my network, but only works with the other protocols. Those protocols are highly unstable for me, constantly dropping the connection or outright refusing to make an initial connection. When the connection is restored, it takes me to the exact same Chicago server every single time. This Chicago server is the only one It allows a stable connection to (interestingly, I have… more

    8 votes

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18. Android tv app, please add auto connect. Which was there before and now it isnt there. Very handy feature, please add it

    Auto connect in android tv app

    2 votes

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19. Why can't you use Alipay to pay!

    Why can't you use Alipay to pay!

    1 vote

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20. Port Forwarding

    Increase port forwarding amount of selected ports and make it possible to use a range of ports with a ‘-‘ eg (21000-21100)

    8 votes

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