Your suggestions for 2021
200 results found
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Fix your Chat Now feature.
Get your Chat program to work reliably. Half the time when I click on the Chat Now link, nothing happens.
1 vote -
Improve the dedicated ip service stability. No more connection timeout
There are frequent connection timeouts recently when accessing my web site published with fixed ip address assigned by the dedicated ip service. The tech support has to refresh my VPN account in order to fix the issue. I hit the same issues 3 times in a month recently which is very annoying.
1 vote -
Add Setup Guide for Ubiquiti (EdgeRouter/EdgeMax) Routers for IKEv2/IPSec
In France a lot of customers uses Ubiquiti (EdgeRouter/EdgeMax product category) routers for 1Gbit Fiber Internet Lines. It works well with OpenVPN (I can provide a guide) and I am sure L2TP/PPTP works also perfectly . But I was not able to configure IKEv2/IPSec which seems to be faster and consume less CPU...
In my point of view removing the support of SSTP/L2TP/PPTP is a great idea for you and us (even if this may imply changing hardware).3 votes -
Add RAI TV to the popular apps section of the PureVPN Amazon Stick and Android apps
To watch RAI TV outside Italy using PureVPN a dedicated IP is needed as the standard Italian servers are blocked. This is OK if you want watch RAI TV on your Windows PC or Laptop as there is a setting to use a dedicated IP in the app. But many users these days watch TV on their smart TVs so adding RAI TV to the popular apps section of the PureVPN Amazon Stick and Android apps would allow RAI TV to work.
1 vote -
Translate PureVPN app for Windows v8.0 into many language
May it be possible to translate the latest v8.0 Windows app of PureVPN into many languages other that the only English one currently? Translate into French if possible.
The previous v7.0 of the app supported translations. What a pity the v8.0 is no more available into other languages expect English...2 votes -
U can improve by adding mexico server with dedicated ip
I think this is a great idia for vpn pro users for anti ddos protection dedicated ip adress they protect great thanks recommended
3 votes -
Dedicated IP: Close Older Connection When New Connection is Attempted
By nature, the dedicated IP add-on will only work correctly over one connection at a time. So if that is the only product that a customer is using, there is no reason to allow more than one connection to remain open at any time.
Therefore, my request is as follows: for customers that only use the dedicated IP add-on, the moment a new connection is attempted, terminate all connections that were created earlier so that the new connection is assigned the correct IP.
This is to avoid the frequent issues of the wrong IP being assigned because of old inactive…
1 vote -
Bring back the ping sorted list
Your new version took away the sorted list on initial ping test with best country on top. The country list is only listed alphabetically now. The sorted list needs to return. It was very helpful.
1 vote -
1 vote
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Add Ecuador Server
Add Ecuador server to access geo-locked content.
1 vote -
When do you plan to make the chat support available in Spanish?
I don't speak English and to communicate with you by chat, I have to use the translator and the communication is not fluent.
1 vote -
Selectable UI Text
It would be really great to make the text selectable in the Windows app, so I can select my IP address and copy/paste it, rather than typing it out. This would avoid the human error we all make some times.
1 vote -
Add DNS server automatically on MacOS app
Mac OS App should automatically add PureVPN DNS to list of DNSs on system. Currently, I need to add it manually in order to get VPN working. If I lost the DNS address, I would not be able to connect to VPN
1 vote -
Smart Tunnel to allow access to a local IP to make use of a local NAS
Please can you enhance the VPN client so that the smart tunnel capability will allow me to specify and connect to specific local IP address where I have my network attached storage location. I want everything else to go over the vpn - but to maximise storage potential access to local network storage will be a great capability .
For me, I only want that storage device and it’s associated IP accessible from one machine, hence I do not want it available to others, nor do I want to re-configure my router. (as It’s an ISP provided one)
1 vote -
Implement IPSEC/IKEv2 route based VPN for routing entire lan via the VPN
If you don't plan to implement Wireguard protocol, which I really suggest you to do (given other vpn providers do it), please at least let us implement route based ipsec ikev2 vpn to route entire lan via the ipsec tunnel.
1 vote -
More forwarding ports (32 instead of 15) when we use the Dedicated Ip option
I use the purevpn Dedicated IP option to manage my domotic server at a distance which is behind a 4G router.
I also need to access to some equipments and applications but 15 ports are not enough.
I would like to have a limit of 32 ports instead.2 votes -
Upgrade linux client
Currently the Linux client uses ifconfig, ifconfig in a lot of distributions has been deprecated for a while.
for instance when running;
purevpn --disconnect
I receive the following error on Debian;
sh: 1: ifconfig: not foundthis is because debian uses
ipand notifconfig1 vote -
show in the members area which or how many devices are currently using your service
when i'm logged in - i should see how many of my devices are using their service
6 votes -
5 votes
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Web snooping tools in the UK
With recent news suggesting secret web snooping tools in the UK https://www.wired.co.uk/article/internet-connection-records-ip-act it would be good to see how you're improving your security features. We mention some of the improvements required in our review.
I would return the question to you and ask how can affiliate sites like my own improve our service for customers to get an accurate recommendation for the best VPN for their needs. We talk about how a number of review sites recommend different VPNs for certain services potentially confusing the customer/VPN shopper.
How can affiliate sites like ours improve our service to help our customers...both…
5 votes
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