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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Wow commented  ·   ·  Report

    Hi, Nice to meet you! I'd like to know whether I can use torrent when PureVPN is connected. Thanks.

  • leena berde commented  ·   ·  Report

    Hello,

    I am not happy with the service, I requested to cancel within 3 days and return my money
    but no one has cared to respond back. Can you please confirm the cancellation and refund the money back?

    Thanks,
    Leena Berde

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Stuart If you are using Windows based system then PureVPN Client icon color change to Green when connected and Grey when disconnected.
    On Mac, you can select "Show status in Menu bar". Go to System preferences > Select VPN Check "Show status in Menu bar" and Apply.

  • Stuart commented  ·   ·  Report

    Good afternoon,
    I think it would be helpful to have the option of of small unobtrusive screen or 'symbol' than can easily tell u if the VPN connection is still 'active' or not. I have found on many occassions I am doing work on the internet to only find that the connection is no longer active. This is very frustrating. It makes me want to look for an alternative supplier that can deliver this feature.Just something simple with perhaps nice looking colours that are lit up whenactive and not lit when disengaged would help a lot. Cheers

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ J. Roberto In order to better assist you please share the following information:

    1) Which server do you try to connect (let us know the exact host name or IP address of the server)?
    2) Do you get same error on other servers or just on specific one ?
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System) and what error comes up when you connect?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • J. Roberto Motoshige commented  ·   ·  Report

    I am having trouble using Pure VPN for the first time, and when I try to submit a support ticket, it doesn't allow. What gives?

  • c commented  ·   ·  Report

    c

  • ROSS commented  ·   ·  Report

    Working fine for just over an hour and then no bandwidth ie less than 0.5mb, tried disconnectiong and 7mb without pure VPN but only .5mb with. Help!

  • Cal Popa commented  ·   ·  Report

    Purevpn stopped connecting after I updated the software

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @asser Hi ,

    In order to better assist you please share the following information:

    1) Which server do you try to connect (let us know the exact host name or IP address of the server)?
    2) Do you get same error on other servers or just on specific one ?
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly
    7) What is your registration email address?

  • asser commented  ·   ·  Report

    problem connection

  • indira commented  ·   ·  Report

    My VPN doesn't work. Please fix it

  • charlene commented  ·   ·  Report

    i don't have server IP but i have username and passpord, couldn't connect on vpn

  • Richard Feingold commented  ·   ·  Report

    Hi. I cannot connect to my vpn. It is saying that my username and password
    is wrong. This is the case on my phone and pc. Please get back to me asap. I have
    no access to important work while I cannot access the VPN in China.

    Thanks

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