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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Adrienne Nash commented  ·   ·  Report

    Hello,

    Sadly I find your product very unreliable (very often can't connection). I am going to look for another option and am very unlikely to renew.

  • Phil commented  ·   ·  Report

    Hi. I use the PureVPN dashboard on Mac OS. I like the dashboard because I'm able to select the server/country I want to connect.

    But I have problems reading the bandwidth graph. Its units are int bits, which doesn't tell me much, especially when I downloaded 100 Mbytes. I would like the graph (and the statistics table next to it) to change its units from Kb to Mb to Gb based on the usage, so that I understand more easily the numbers.

    Do you think next software versions could include this simple change? I'm sure it will be useful for many people. Thanks.

  • Roy Fischer commented  ·   ·  Report

    Hi there, i was requested to send a copy of my CC for verfication. I have seen that the payment has been done and all should be fine.
    Why is it it still necassary to send the scanned copy?

    Thank you
    RFischer

  • erwan commented  ·   ·  Report

    Hi,
    I've frequently issues to connect to your Swiss VPN, is there any problems?
    Regards

  • Joseph commented  ·   ·  Report

    Just joined a few hours ago and having slow connection speeds...sites are lagging, some sites
    don't even load, tried many different countries servers all generally the same
    slow speeds and lagged sites.....so far not satisfied and thinking about getting a refund
    .

  • azed commented  ·   ·  Report

    essy grauit

  • Hicham commented  ·   ·  Report

    yes

  • kay amour commented  ·   ·  Report

    Excellent, I am very pleased with the service.
    Absolutely love the simplicty, the ease of use that the purevpn client provides.
    I will definately recomend your service...

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Levent Could you please join us via Live Chat available on our website so we will guide you accordingly. Also you have been sent a separate email. Please follow the same and update us.

  • Levent commented  ·   ·  Report

    Dear Sir,
    I started to use your program. But, after one day of useage I face with connection problem.
    Could you please help me.
    regards
    Levent

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Franscois, Please contact us via live chat and ask for the Manager, I will personally assist you.

    @Andrew, we observed that twicth TV is working with PureVPN. Could you please share with us in detail what exactly you need and we will guide you accordingly. In order to avoid crash, try split tunneling with any other browser and submit your feedback.

  • Franscois commented  ·   ·  Report

    You support staff are useless, and i will not renew my account.

  • Cavara Wilkinson commented  ·   ·  Report

    Hi, I love your split tunneling service it sometimes crashes while opening google chrome though.
    You could setup like a tunnel service to connect to twitch.tv a lot of people in australia have lag issues connecting to twitch.
    I use your service to connect to fastest US server but i need to keep connecting until i get to scotsdale AZ which keeps me lag free.
    Just something to think about thanks.

  • David Evans commented  ·   ·  Report

    Hello I am trying to use the vpn but it says that I need to start the programme with admin rights?

  • Fernando commented  ·   ·  Report

    Hi -
    Just wanted to say that I was very pleased with the support received - it was quick and easy. It's a shame that on fixing the issue, the chat seems to have auto-closed before I was able to thank the support person for all their help.

    Either way - Thanks so much for the prompt support and I hope you pass on the thanks to the support person.

    All the best,
    -Fernando

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jonathon Lewys After connecting VPN when you will start activity then software will show you data in and out. You are suggested to go to Network Preferences > Click on VPN Icon and select Show VPN status on Menu bar. An email has also been sent. Please follow the same and share your feedback with us.

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