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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Matthew, in order to use Split Tunneling you need to add the exe file of the application and then launch it using the button provided in the Split Tunneling tab. If you face any problem then feel free to contact us via live chat on our website and we will be glad to assist you.

    @Paul Kirkdale, please connect to our UK server and you will be able to access the facebook. If your problem persists, feel free to contact us via live chat on our website.

    @Martin, as you are located in China where ISPs are working on hourly basis to block the VPN. Most of the providers are no more offering service in China but GFW is unable to block PureVPN since March 2011 because we keep providing the alternate means to access our service. It is little complicated but that is due to Geo Restriction at your location China.

    @Chris Page @Brian Please share with us the issue in detail and we will be glad to assist you. Best would be to contact us via live chat on our website.

  • Matthew commented  ·   ·  Report

    Trying to use the split tunnel. What needs to be in the list? just .exe or .DLL as
    well can you provide a definitive list? I am running a perl script but in turn calls
    many DLL's and other exe's

  • Paul Kirkdale commented  ·   ·  Report

    I am using Purevpn in China and connected to the Singapore server using the
    PPTP protocol. (L2TP protocol fails immedicately I try to use it) and yet I still
    cannot get to facebook, use your live chat, look on your website for a list of
    alternatrive servers.

    I thought VPN, once connected, prevented these problems?

  • Martin commented  ·   ·  Report

    Hello, why it is so difficult to change the server? Otehr programms are easier.. just one click on a flag but here..
    this prograamm is not customer-friendly.

    A lot of server ar not available from China.. and every time i must change the server by hand...

    I musst use the server in munich but this is not fast enough.

    Can you tell me a easier way to change the server?

    Thank you Regards MArtin

  • Brian commented  ·   ·  Report

    Hello. I can't get this to work.

  • wassim commented  ·   ·  Report

    Salimmama

  • Sung Cho commented  ·   ·  Report

    I use to be able to watch Amazon Prime videos through PureVPN, but now, I cannot. Please address this issue ASAP.

  • stewart commented  ·   ·  Report

    UK servers are rubbish and constantly lag.

  • Chris Page commented  ·   ·  Report

    PureVPN is not working so I cannot download the mandatory update of access 24/support.

  • Chris Page commented  ·   ·  Report

    error 720 every time using l2tp and pptp.

  • Chris Page commented  ·   ·  Report

    pure vpn is not working at all now. It used to take around 20m of playing with the package to get online and now I just get an error message every time. Very frustrated.

  • mark commented  ·   ·  Report

    The service used to work but is not working now. If it is not working in 1 day, I will be discontinuing service.

  • Nick commented  ·   ·  Report

    I VPN to Canada. You have 2 servers in Quebec. At the moment, 1 is down, and the other is too slow to watch a reliable stream of the Olympics.

    Disappointed.

  • David Simone commented  ·   ·  Report

    You have just sent me a renewal inoice for $160. Why did you do that when I can see the
    special you have is $49.95 for the year?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jay Scherberth, Please uninstall the software and reinstall the latest build from the Download page on our website then issue will be resolved.

  • Jay Scherberth commented  ·   ·  Report

    Whenever I launch PureVPN, I get the following error:

    "An unhandled exception has occurred.
    Balloon tip text must have a non-empty value."

    The error is referencing purvpn.exe

    A second attempt to launch the app and connect is successful. I have PureVpn to automaticlly run at startup.

    Thank you

  • hank commented  ·   ·  Report

    please for the next release add a feture to change data used from bytes to kilobytes to megabytes, it would be very useful. thanks

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