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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Robert Brody commented  ·   ·  Report

    Date: 5/10/2014
    Time: 8:16 AM EDT

    Technical Support:
    My NAT Firewall is Disabled now.
    How do I correct this?
    Respectfully Yours,

    Robert Brody

  • Judy Herde commented  ·   ·  Report

    My VPN has suddenly stopped working?????

  • Joe commented  ·   ·  Report

    software is working great. only thing I find is that if it drops off line, a flashing icon or something that catches you in the bar at the screen top would be great, I don't see any difference in the appearance of the P in either state. \. I find I have to open the vpn screen to see that it is working, Thanks!

  • F commented  ·   ·  Report

    With streaming UK sites, it seems with the BBC at least that if you have VPN connected when first loading video, you can then disconnect and not lose connection. Handy when bandwidth isn't sufficient for smooth streaming.

  • Ayaz commented  ·   ·  Report

    Testing feedback. Remove this if you get it.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @randy Split Tunneling Beta is currently available with our Windows Software. Please share with us in detail what issue you are having with the split tunneling and we will assist you accordingly.

  • randy commented  ·   ·  Report

    hi dudes,

    i bought a full year with you guys expecting that the split tunneling would work, because I game and torrent. It doesn't work, and that's sort of disingenuous.

  • ss commented  ·   ·  Report

    ddd

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Thomas NA You have been issued new login details at your registration email address for the paid trial. Please connect with the new login details and share the results with us.

  • Thomas NA commented  ·   ·  Report

    Received download of 3 day trial; installed it, but used new user ID and password.
    popup window says not identified. How do I "register" for this 3 day trial?

  • Thomas TZIKAS commented  ·   ·  Report

    i lost my login details. please send me again in my e-mail

  • Jonathon Lewy commented  ·   ·  Report

    Desperately slow tonight.
    Tried several servers in different countries, either could not log on or pages took long to load.
    Needed to access booking.com - hopeless.
    Took vpn off, booking.com loaded in 4 seconds.
    Time from 2200-0245 California/West coast.
    Something has happend to your network recently.

  • dawn toner commented  ·   ·  Report

    Hi
    I have changed my password because I forgot the original one and want to install PureVPN on a different machine.

    But it doesn't seem to recognise the new password...

    How do I change it?

    This is the account number I have:
    purevpn0s153277

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @XIAO LIU It is to inform you that PureVPN has added multiple servers in 9 countries including China and increased the number of IPs from 22000 to 40000. As the IPs are recently added, it takes some time to update the information of the IPs. The IP locating websites update their data base not on daily basis so it may take two weeks or so due to which you are getting wrong information. You are suggested to wait and let the information be updated on the IP locating websites.

  • XIAO LIU commented  ·   ·  Report

    Dear Customer Service,
    I want to watch online video of China mainland website. However, when I choose the server in China. It doesn't work. For example, the www.xunlei.com responsed, "Sorry, we can't provide on-line service for this video due to its copyright restriction. You can choose other videos. Thanks for your understanding."
    So,could you give me some direction for my situation?

    Thank you very much!

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