Skip to content

How can we improve our PureVPN on Windows?

← PureVPN - Windows

Your general feedback here

1,022 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jack Canterbury commented  ·   ·  Report

    I was unable to connect to your website through VPN. I purchased the NAT
    firewall wth my subscription, but I don't know how to activate it - would
    appreciate your assistance. Thanks!

  • William commented  ·   ·  Report

    Hi Guys,

    Great work so far, but a gripe I have is that the VPN sometimes disconnects without any warning whatsoever. Seeing as I'm using VPN for security purposes, this can be an issue, only discovering later that I wasn't online via the VPN connection because it had disconnected for some reason. My only request is that the icon in the menubar (I'm on OSX) turns green when connected and red when disconnected. Easy right? ;-)

    Other than that, great product, thanks very much!

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Michael Sturgeon Please find the email having subject "PureVPN [One Month Unlimited Plan Account] ***" that contains your login details. You may also find the email in your client area My Emails section.

  • Michael Sturgeon commented  ·   ·  Report

    How do I verify my nickname and password? I can't get on.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Martin Hoking - Please try to connect VPN by switching protocols i.e pptp and l2tp moreover purevpn recenthly update the windows application to 3.2.1.0 . Please right click on the purevpn icon available on your task bar and check for the update.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Ioana - Please find the correct username and password for VPN from your login detail email having subject with PureVPN [Annually Unlimited Plan Account] *** and make sure to enter your username and password manually instead of copy/paste and then connect vpn and let us know the results.

  • Martin Hoking commented  ·   ·  Report

    For the last week, Purevpn has been constantly dropping the connection, is there any reason this is happening?

    Do you have a new release, it would be a good idea to have an update button in the software & vsesion number.

    Please advise

    Thanks Martin

  • PureVpn commented  ·   ·  Report

    Not connecting

  • Ioana commented  ·   ·  Report

    My VPN authentication is failing. why? it worked fine at first!

  • Raul commented  ·   ·  Report

    no me funciona x keee?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @josue Thanks for contacting us. Please share your issue in detail and we will assist you accordingly. You may also us via live chat from our website and we will guide you there accordingly.

  • josue commented  ·   ·  Report

    PureVPN is not recognizing Mexico's VPN

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Manuel Levitt Please try switching between the protocols i.e. PPTP and L2TP and share with us which operating system you are using, and we will assist you accordingly.

  • Manuel Levitt commented  ·   ·  Report

    This service is incredibly unreliable and I cant find one server that will connect for more than a few seconds. My internet connection is fine. I feel like I have wasted my money and I keep running into this problem every few weeks.

    What am I supposed to do?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Blazzerz It is to inform you that we have just refreshed your account on our server. Could you please try once again and share the result with us.

  • Blazzerz commented  ·   ·  Report

    please i need an urgent responds, am having vpn error 647,account disabled? and i can't understand, said my user name and password disabled, just got this ip 24hours now,and i paid for quarterly year,so please help my situtaion

  • carpe165 commented  ·   ·  Report

    bonjour,
    Je ne peut pas me connecter alors que j'ai pris un abonnement d'un an et qui est actif.
    Peut être que cela viens de mon mot de passe et j'aimerais en changer, comment faire pour récupèrer mon ancien mot de passe.
    Merci d'avance pour vôtre réponse et bonne réception.

1 2 … 194 196 198 … 247 248

PureVPN - Windows

Categories

Feedback and Knowledge Base

(thinking…)