@Claude Peters Please connect with the server address bbctv.purevpn.net and then try to access BBC and share the results with us.

Hi

this is more a trouble shooting question. I am trying to stream BBC radio with WImbledon commentary onto my laptop with no success. It just gives me the normal feedback that because of restrictions of broadcasting rights I am not allowed to listen to it?

Please help.

Claude

@Mike You may download the files from our mirror website as well i.e. www.purevpn.org

@pichon Please share with us which operating system you are using. Also please try switching between the protocols i.e PPTP and L2TP.

@Anonymous Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

Please acknowledge, as we repeat, these steps are merely intended to protect your identity from online fraud and to establish legitimacy of this transaction.

@Jerrick Please try switching between the protocols i.e. PPTP and L2TP. Also please share which operating system you are using and we will assist you accordingly.

#weiyin Please join us on Live Chat so that we may assist you precisely.

@Michael Odaine We apologize for the inconvenience. Please join us via live chat available on our website and we will assist you there accordingly.

To whom it may concern,

The service level provided is woeful. For 5 consecutive days I have been unable to achieve a satisfactory connection to the UK.

I do not see myself renewing with your company, though unfortunately I have 10 months remaining.

Yours faithfully

M Odaine

@xu Please share with us in detail what you wish to ask so that we may assist you precisely.

Chinese software you

You know, when using purevpn and it tries to update the version and stops itself, you cannot connect to purevpn.com since you now are off the vpn and purevpn.com is blocked, so it is a catch 22 situation. Perhaps the update file should be imported thru the vpn connection first?

Hi,
PureVPN is deconnecting automatically and doesn't reconnect. What can I do, please.
Thanks
Bruno.

Hi,

The VPN service when I'm using here is China is really slow and bad.

i have expienced connection breakdown on server located in france ,

Dear PureVPN,

I signed up for your service yesterday, and I already like it very much :)

However one thing would be very good:

If the PureVPN client connected automaticly after my computer had wifi turned of/computer in sleeping mode.

I Use OSX 10.8.5

Best regard,

Peter

I'm attempting to connect to pureVPN. I get a message that shows only the first
line and then disappears in a few seconds that says something to the effect that
there may be a firewall between my computer(?) and the server(?). First, why isn't
the full message displayed and left up? Second, what do I do to remove the obstacle?

@Jim Russell - Please share with us your operating system on which you are using VPN. Also auto reconnect option is available in our windows software. If you are using windows so please goto settings tab of the software and under settings click on redial automatically if connection drops.

@antonio rego - It is to inform you that currently we have Internet Kill Switch feature available in Windows only but we are working on it to make it enable for Mac as well. Regarding disconnection issue you may try switching between protocols i.e PPTP/L2TP and also switching between servers. You may also join us on live chat from our website.

@Ben - In order to better assist you please share the following information:
1) Which server do you try to connect?
2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
3) Do you use manual VPN connection or PureVPN Client?
4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly. You may also join us on live chat from our website.