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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • BerrylAndrews commented  ·   ·  Report

    Please tell me where the send button is on live chat

  • bryan commented  ·   ·  Report

    I had to reboot my computer, and after re-installing purevpn it will not let me log on with the user name and password you gave me when I originally purchased your service.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Eric Meadley - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • Eric Meadley commented  ·   ·  Report

    Unable to connect to remote server

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Melanie - Please share with us your issue in detail so we will guided you accordingly. Also you may join us on live chat from our website.

  • Graeme Gee commented  ·   ·  Report

    Is my acount still active?
    Please advise

  • mdt commented  ·   ·  Report

    From Maine, using blocker as Italy or UK "Fastest Server" makes me show up online as Canadian, not IT or UK.

  • Melanie commented  ·   ·  Report

    kikou aimerais avoir accés a des sites de rencontres

  • einat natalie palkovich commented  ·   ·  Report

    I need help connecting - i have reset my password several times and ithe system will not verify me.
    the ID number I have been given is: 1406142189632 and I reset my password to Einat69 - please advise on what I need to do to connect

  • valerio NA commented  ·   ·  Report

    remember name e password plise

  • neil commented  ·   ·  Report

    it possible change language?

  • Antonio commented  ·   ·  Report

    It is one week I have subscribed the year plan and this is not working at all!!
    I try to use the italian server but it does not work or it works intermittently.

    Please help

  • Mgns Mrk commented  ·   ·  Report

    Hi,
    I bought a one year subscription to PureVPN in December 2013 and I'm really happy with your product!

    My problem is that I want to format my computer but I can't do that is because I dont know my PureVPN login password...
    When I ordered PureVPN I used an email address that I no longer use (shadowson@qip.ru) and so I no longer have my pureVPN login data.
    The only thing I have is my login (purevpn0s97719) and the password is luckily filled out in the client so I can connect to your service any time I want to.
    But if I format my computer and install the client again I wont be able to use PureVPN any more :(
    I dont want to wait until December 2014 to format my computer...

    How can you guys help me reset my login password when I can no longer access the email address I used when I subscribed to PureVPN?

    Sorry about the inconvenience!

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