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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • HS commented  ·   ·  Report

    It's not even been 1 day since i signed up for 1 year plan but I really love what I am experiencing. Very happy my decision was right.

    2 things I like best about your service:

    1. SPLIT TUNNELING FEATURE on the GUI program.

    * This is 'THE FEATURE' I was always dreaming of when I was on another VPN service for months!! I think you guys have to improve this feature for perfection.

    2. FAST SPEED + GOOD PRICING

    Thank you for providing good service.

  • Phil Adamson commented  ·   ·  Report

    It would be helpful if you could put in a footnote early in the instructions to show the several nanmes and passwords required . I probably stupider than most but it didn't dawn on me for a long time what the descriptins were. To one without vpn experience, it is quite baffling.

  • Jason Comely NA commented  ·   ·  Report

    Thanks Dimitry, for helping set up PureVPN. You turned out to be a great help. Thanks for the excellent customer support!

    Kind regards,
    Jason

  • Matteo Taiana commented  ·   ·  Report

    Dear all at PureVPN,
    I have a subscription for your base service, I bought it so that I would be able to watch Italian football (soccer) matches from outside Italy, via SKY GO.

    At the moment I can watch the games through your service, but the streaming stutters a lot. It stutters so much that I don't enjoy watching the games.
    Is there something I can do to improve the streaming performance?
    I just saw that you're now offering a SmartDNS add on which supposedly does just that. I also saw that you're now offering the add on for free to the new subscribers of the base service.

    So I'm writing you asking if you would consider enabling SmartDNS for me for free. Otherwise, I suppose I'll have to cancel your service and start using paceVPN, which offers smart DNS for free with the base package.

    Best regards,

    Matteo Taiana

  • Louis commented  ·   ·  Report

    hello,

    I'm really disappointed about your service, only 2 French network and they are not even working, most of the time they locate me in Germany or Russian.

    Please advise me.

    regards,

    Louis

  • Dominges29821 commented  ·   ·  Report

    Hello, I need your help!
    How to do so during a break of the Internet while your program Pure VPN establishes communication with the server at this time my internet does not have to go online without your program Pure VPN, so as not to reveal my ip addres

  • Yaron commented  ·   ·  Report

    Hello,

    Seems like my vpn is either working very slow or just getting stuck.
    The "data received/sec" section os always showing "0", but before it use to show bigger numbers.

  • martin commented  ·   ·  Report

    should be a auto change ip feature and your ips are the same ones need alot more for marketing purposes or to be able to choose the IP

  • hagak commented  ·   ·  Report

    Purevpn is great but I've a problem when my computer is running all the night, during the night vpn disconnects!!!!

  • gord young commented  ·   ·  Report

    I have no idea how to run this, imaybe a manual or instr some where

  • james boshell commented  ·   ·  Report

    have forwared several tickets cannot access irish ireland servvers for over a week and not resolved yet.lease help

  • w0o4 commented  ·   ·  Report

    I would suggest to change the appearance on the "P-key" in the menu bar on iOS between a CONNECTED version and an UNCONNECTED so I can see directly if I have a VPN active or not.
    Also the "Remember password" doesn't work for me, even if it is checked and the correct password is in the box I still have to reset it. Bugs me a little.

    Otherwise great service!

  • khan nguyen commented  ·   ·  Report

    you said give me three days try .now you want me to pay right away.what you realy mean

  • Pao commented  ·   ·  Report

    This thing is not working

  • sopian commented  ·   ·  Report

    indian olye

  • Akshay commented  ·   ·  Report

    I have been experiencing constant drop outs with PureVPN and it never reconnects again. Worse, once the dropout has occurred, it doesnt even let me allow clicking the "connect" button. I just have to quit and restart the app. This has been happening more frequently now over the last few weeks.
    I would appreciate fixing this bug please.
    thanks.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Yamma Khalid Could you please share with us in detail what issue you are having. Moreover, please share with us your registration email address, so that we may assist you accordingly.

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