I noticed WorldStarHipHop comes up much faster than it used to. Thank you for fixing that issue, it's greatly appreciated.

hi

can get connect t0 irish tv what the problem with this can you fix this

please can you email my my username and password - I have not received them yet!!!!

thanks

hello

I cannot connect - I am told that my password is incorrect - but it isnt'. please help

Thanks

No matter what country's fastest server I use, My VPN does not stay connected very long. Why is that?
Thanks

I'm just wondering about the connectivity issues in China. Many times, I cannot even connect to a server. Especially asian ones.

Also, I'm using a retina mac and the app isn't even in retina and seems glitchy after the update to Yosemite. Is there an update coming?

Use PureVPN on a windows computer was a much more satisfying expereince, but it seems like the Mac version is really lagging behind.

1

Hello!

It is almost a year I am using Purevpn and I am quite happy with it, thank you for providing such a good service with good uptime for a reasonable price.
Today I was thinnking if it is possible to set up port forwarding and looks a relative question in the Knowledgebase.
The answer mensions Pure Gold Plan but I cannot find any info about it anywhere.
Is it possible to get Pure Gold Plan or is it already included in a standard subscription? If yes I cannot find any Port forwarding features in Purevpn application (on Windows).

Can you help me to clarify this?

Regards,
Alex

When using PureVPN, WorldStarHipHop loads incredibly slowly or doesn't load at all. I have to turn off PureVPN to watch anything on WorldStarHipHop. I'd like to know how to fix this so I don't have to turn PureVPN on and off throughout the day to view a video on WSHH.
Thanks.

Its about time that you made the registration easier

I would like to use "open" vpn - plaese tell me how to do this.

Your support section is not working for me. Says an unexpected error has occured.

support ticket system not working

hope it work

hope it work

Your service is a rip off scam that doesnt work as advertised your speeds are not even usable I will be letting everyone I know and as many people on the net know what your service is all about I feel very ripped off !!!

my VPN works very slow. Can you please help me find the best server for china, And how to check that which server is working fast. Before there was speedtest but now i cannot find it. Cn you please help me solve this problem. Thank you

when I try to send a support request it keeps saying my support request was not sent to the server - what can I do to get support?

When I first tried using PureVPN, I was concerned by the fact that you didn't
openly provide a trial period or a money back guarantee. As a software architect,
Senior Developer, and business owner, this didn't seem right for a service such as
this. It took 2 chats and 2 emails to get you to provide a trial account, but it finally
worked, even from China, so I decided it was just a rocky start. Then I encountered
your "client area", and its numerous issues. Although your VPN servers seem fast
enough, your customer web site is VERY SLOW, often fails to load at all, and slow
to respond via email notification. Before the 3 day trial process ended, I purchased
an annual license, based solely on the fact that your service worked even while in
China. Within a day of making that transaction and receiving an email notification
of the transaction, the service stopped working altogether. After a week of trying
to communicate with your chat agents, attempting to reset passwords (unsuccessfully
from your end), I was at the end of my rope. This morning, I tried one last time to
get help from a chat agent, Albert, and he was the first person that mentioned
that I should have received a new email after purchasing the annual license -- an
email that I never received. Even so, the process by which we had to sort this issue
out, is unacceptable. Personally identity security is paramount! Your people
should NEVER ask for a user to report what their current password is! Also, you
should allow people to choose their own user name, since it is hard for them to
remember the one you provided, leaving them without service or a way to fix that
service when in countries like China. Given all of this, I cannot rate PureVPN as
anything other than marginal, a rating of 2 stars or less. I urge you to please take
new look at your chosen technologies (PHP), support site functionality, customer
service agent training, and security standards. You have the potential to be great,
and after making some changes, I think you will be, but some work is required.
You are losing/driving away customers due to these issues. After asking around
with friends, coworkers, and employees, I found that many tried your services,
but left because of some of the same issues I reported above. Some of the stated
concerns/issues were: 1) no trial period, 2) no money back guarantee, 3) UI that
is difficult to understand, 4) unhelpful customer support, 5) billing issues, and
more. Good luck on your venture. Since the service is working for me at the
moment, I'll continue using it, but I can't agree to do so if I continue to see these
issues. Thanks, and good luck, Eric

It is now 2 days without a response from you. I have subscribed to your annual vpn in Hong Kong. That was 8 days ago. Now that I am in China, my Android phone and Nexus tablet cannot go beyond the app portion "waiting for server reply". What is the problem and how can I correct it?

Still waiting for your response.

Ken