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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Hans Dingler commented  ·   ·  Report

    Hi,

    Untill now the UI screens and links on my mac, ipad air2 and windows are not in every way convincing and telling me that this is a top of the bill product.

    The only convincing starter was the free version with 3 servers. Well done on that side. When I decided to buy the yearly unlimited my problems started. Hopefully mentioned issues can be resolved.

  • ALI commented  ·   ·  Report

    THANK YOU

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Mark Konikoff - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
    1- Login to the client area http://billing.purevpn.com/clientarea.php
    2- Go to my account details
    3- At the right side you can see "Quick Navigation" option
    4- Under that option you will find "My Email"
    5- Click on "My Email"
    6- Check email having subject PureVPN Resent [Annually Unlimited Plan Account] ***

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ Banco - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • Manel Cabello Florensa commented  ·   ·  Report

    Hi,

    I trying to connect to my ip dedicated service and appears ERROR 800

    How can I solve

    Thanks,

    Manel

  • Hans Dingler commented  ·   ·  Report

    I bought the product on your website nad not through the app store after a long survey of differend suppliers but some issues are disappointing. If I open dialer in mac after entering my user name and password I still see in tab billing info as if I had to buy the article. No information about reports and history of the now bought product is shown. When I tried your product your company made a free account without me being able to change the info there (name and password). In my ipad this leads to always having to enter my bought credentials and then the dashboard switches to unlimited. Would be nice if you could fix these issues so I can use it without always having to do things manually.

  • Sriram commented  ·   ·  Report

    Not able to establish a stable connection - keep getting disconnected every few minutes.

  • mayha commented  ·   ·  Report

    ekrjekrj wpoed; ejrh

  • maitha commented  ·   ·  Report

    re

  • sk skamim commented  ·   ·  Report

    i want to opened all blog site

  • gary commented  ·   ·  Report

    dear experts
    please watch out for GFW in China and visit epochtime.com for more reliable information to strenthen your purevpn.
    thanks again for you hard work and efforts to promot freedom all over the world esp in China.
    Thank you
    best regards

    recent mesage about the GFW blockage in China
    source:cn.epochtimes.com

  • DAVID PRIOR commented  ·   ·  Report

    Thanks for you e-mail. Can now connect on VPN but message is the usual " can only be viewed in UK"

  • Brian Hui commented  ·   ·  Report

    Good day.
    The speed of connections are rather slow in recent days.
    Appreciate if you could provide me with the newest PureVPN List of Server IP (USA).
    I am hoping to use the newest IPs for faster connections in China.
    Regards

    Brian HUI

  • Sue commented  ·   ·  Report

    I've just reset my password, closed VPN, re-opened it and tried to login with my new password but I'm getting an error message saying login and password don't match. I've opened both emails I received from Pure and used the link in the email to try to login but it doesn't let me in.

  • Banco commented  ·   ·  Report

    I can't connect to the VPN.

  • salvatore laurino commented  ·   ·  Report

    Pure VPN has worked correctly at the beginning....after it doesn't work...i cannot submit a tech ticket...i cannot chat with the tech support...i am too disappointed

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