@Kevin Could you please share with us the error you are getting when you connect VPN so that we may assist you accordingly.

Hi -

[Ticket ID: 179243] Connection Drops

I'm still having trouble with disconnects in both the decidated IP and dynamic IP clients.

It seems that most of the time the clietn reconnects but sometimes it does not and ultimately never reconnects.

Can someone raise this to a higher level as I ahve not gotten a response on the problem as yet.

yo yo test

hello, starting from this week, the VPN seems not functioning. Could you please help to figure out why?

the best vpn client for mac

Hi there!
Guys I paid my monthly subscription with the invoice 519846 starting with 26 of January. Still can't connect cause I don't have a username and a password, so I lost a day from my subscription. Do you think is that correct? Please email me my username and pass.
Best regards,
Dan Marinescu

@ Jess - Please follow this link regarding disconnection issue http://support.purevpn.com/customer/portal/articles/1616041

@ Terry Holder - P2P/ Filesharing is allowed with our service on the below mentioned shared servers. Brunei, Belgium, Bulgaria, Denmark,Estonia,Moldova, Norway, Panama, Turkish , Sweden, Romania, Luxembourg, Netherlands, Germany, Russia, Sweden (via US)”

@ Ray Hauser - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN [Annually Unlimited Plan Account] ***

@ Dan Marinescu - We have sent your account details on registration email address. Please check your inbox/spam/junk folders. You may also find by following below steps.
1- Login to the client area http://billing.purevpn.com/clientarea.php
2- Go to my account details
3- At the right side you can see "Quick Navigation" option
4- Under that option you will find "My Email"
5- Click on "My Email"
6- Check email having subject PureVPN [One Month Unlimited Plan Account] ***

@ Hans Dingler - Please join us on live chat from our website so we will guide you accordingly.

Hello,

I am experiencing difficulties with my VPN on my computer; it seems to function somewhat on my phone but it will not work on my computer for more than 1 minute before disconnecting on the page will not load; is there something I can do to make it work?

Thanks

Jess

How can I get in touch with a tech when needed. Unable to find a link unless I have to get on your home page via internet.

I do have a couple of questions or they can be considered acomplaint.

One, I use a Torrent - Kickass Torrent and ever since I downloaded your program, I have been unable to download
anything from music to movies from this site. Why? Is there a torrent you work well with.

Two, when being in El Paso, Texas, your system allows to me to continue on the internet
but will not keep a signal from my own modem. So therefor Iam unable to download again any musicand movies.
Why?

dones not working

Two days ago I sent to your staff at "enquiry" an email showing I had paid my $49.95 subscription fee through paypal
but I'm still showing my status as being disconnected. Can we resolve this status so I can complete the download and start using your service?

Thankyou for your help.

Warm Regards, Ray Hauser

Hi there!
I paid for 1 month, invoice number is 519846 but when I try to log on appear my account is unpaid. What I have to do?
Thanks in advance for your help,
Dan Marinescu

Using vpn on mac I encounter the following issue. If I switch to different server although dashboard is on default mode of remember me, I again have to manually fill in my password, user name is already filled out. It does not remember my password when I quite the program and start it again. Time consuming issue and not user friendly. I always have to fill it in when changing to different servers I suppose.

GEOBLOCKED, please help

Hi,

If I close the program and after some time start it again in a new session for temporary use, my already sent info on the router is again asking the same question. Would be nice if it could be saved and not asked again when I have made my choice in an earlier session.