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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • abdi commented  ·   ·  Report

    how do i use it

  • signature commented  ·   ·  Report

    hi , im newbies here

  • Dale Waite commented  ·   ·  Report

    I have purchased your program and plan to purchase a MLB subscripsion so I can watch the Detroit Tigers Baseball. I believe I have to get a subscripsion to say the Toronto Bluejays so my game are not blacked out. Once I do that how do I set it up on my computer or IPad to watch the games using VPN? I tried to submit through your support page but when I try to send it errors out?

  • hui commented  ·   ·  Report

    test

  • alexandre werno commented  ·   ·  Report

    Hi,
    I would like to stop my subscription. Tks

  • moji commented  ·   ·  Report

    i am not riteid

  • Ben Wingard commented  ·   ·  Report

    Your connections recently from China to anywhere in the world have been incredibly slow and unreliable. Is there anything being done to address this?

    Thank you.

    Ben Wingard

  • edip commented  ·   ·  Report

    Türkiye sunucunu secince internet gelmiyor.Ancak almanya sunucusunda baglanıyor.

  • Christian commented  ·   ·  Report

    The asutrian server NEVER works!!!!!
    always shows as a swiss server

  • James Duncan commented  ·   ·  Report

    Having to restart purevpn to use SmartDNS as administrator on this W8.1 machine is not acceptable and is a showstopper. I hope you're working on that issue and will look forward to an update. Thanks, Jim

  • Anne Krabill commented  ·   ·  Report

    This sucks. I can't even get it started. Your online support people don't even answer my questions.

  • Ikk200 commented  ·   ·  Report

    PureVPN: Mac

    We urgently need the (promised) feature "Internet Kill Switch." Internet security and privacy is crucial to me, I love hte idea of an Internet Kill Switch and hate how it hasn't arrived on the Mac yet. Please make this a quick addition to the Mac Client!

    Thanks!
    -Ikk200

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @Jay House - Sorry to bother you. Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties and users should understand that.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ David - Could you please share with us the error which you are getting while connecting VPN. Also please share with us are you using Android app or manually configured.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ frank - Please share with us the error which you are getting while connecting VPN. Also please share with us the username which you are using.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ THOMAS CONWAY - It is to inform you that in username its number zero. Also please join us on live chat from our website so we will guide you accordingly.

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @ brian - In order to better assist you please share the following information:
    1) Which server do you try to connect?
    2) Do you get same error on other servers or just on specific one ? Please share the error number or screen shot if possible.
    3) Do you use manual VPN connection or PureVPN Client?
    4) Have you tried by switching between the protocols i.e. PPTP and L2TP?
    5) What is your OS (Operating System: Windows, Mac, Android, iOS, Router etc)?
    6) Where are you located and share the purpose for which you want to use VPN and we will guide you accordingly

  • brian commented  ·   ·  Report

    When I connect to VPN i lose my internet connection and nothing works? What am I doing wrong?

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