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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • arthur commented  ·   ·  Report

    can't open website

  • Rajesh commented  ·   ·  Report

    India server is very slow...unable to stream online videos....

  • Brigid commented  ·   ·  Report

    I used to love Pure VPN but for the past several months this service has been horrible. No matter what VPN I connect to, the connection lasts AT MOST half an hour. I can no longer stream shows or movies, and when I try it's an endless cycle of buffering. Now, although my password is saved as 'remember me', I have to enter my stupid complicated password that you provided for me EVERY single time I try to connect to a VPN, even if no connection can be established. If the user name and password are already entered, why should I have to keep entering my information? That's stupid, wastes time, and is frustrating. I've been patient, and I thought that maybe my internet connection is the problem. I tried connecting in many different locations, yet your service does not provide lasting connections. This is ridiculous. You should evaluate your software. I will not be paying for your shoddy VPN again, nor will I recommend you to anyone.

  • dani commented  ·   ·  Report

    need reg >

  • Yu Sang commented  ·   ·  Report

    I can use pureVPN via windows 7 ,only can use it on android device.
    please help me!

  • Kenneth Matinale commented  ·   ·  Report

    The Windows program seems to drop the connection with no indication. I notice that it happened if I happen to look at the purevpn Window, which is not often after I've started the program. Obviously, that makes the use of your service random and therefor unacceptable.

    Right now it is unconnected and "Web Protection" is Inactive.

    However, if I close the program you display a message at the bottom of my screen stating that it is still running. What the heck?

  • fred pickering commented  ·   ·  Report

    As my free trial is nearly up I went on to your web page to pay. It rejected my email address as already being used!!!

    I suggest you put a button on the application, like here, that simply says "pay now" no log ins or anything else as you are already logged in by running the application and having access to the new button - simple

    Honestly after all the frustration of trying to download and install the program and now I can't even pay I am sorely tempeted to try a different brand!
    Not Happy...

  • michele commented  ·   ·  Report

    Hi
    I was talking earlier with the amazingly patient Albert. unfortunately the system went down and we were not sorted. He spent over two hours talking us through getting Pure VPN onto son's ipad. Going to retry tomorrow.
    Albert was wonderful.

    Regards

    Michele

  • Ben Jacobs commented  ·   ·  Report

    your windows client loading time is VERY slow

  • Jon Aspiras commented  ·   ·  Report

    the VPN is so slow now. I even paid extra to get the fast service for watching streaming and videos.
    It is preety much unusable right now.

  • ken dunay commented  ·   ·  Report

    Somehow my user name and password were gone. It has been a long time since I had to use it. I looked in my records
    but may have the wrong user name or password

  • Heather Turnbridge commented  ·   ·  Report

    Hi I really want a CHRISTCHURCH NEW ZEALAND IP address, do you have any? I know you have wellington as I am using that. I live in Adelaide but want my IP for anyone looking/checking as Christchurch NZ
    Cheers Heather

  • Mattt Ellis commented  ·   ·  Report

    I am trying to use UK Amazon Prime video whilst in the US and it appears to have started to detect that I am not in the UK and will not run. Is there a setting I can use to avoid this?

  • AdminPureVPN (Product Team, PureVPN.com) commented  ·   ·  Report

    @maulfi You have been updated via email that your VPN username and password for free trial has been sent via a separate email at your registration email address.

  • Deo commented  ·   ·  Report

    com

  • jos valster commented  ·   ·  Report

    hallo, i am afraid i forgot my password, i do have vpn on my ipad and my wifes ipad, now i want to have it on my laptop my usernam is purevpn0s151675 and i thought my password is 12345678 but it doesnt work on my laptop

  • maulfi commented  ·   ·  Report

    I requested a trial for vpn
    with names and keywords fanani45 fachrulfanani1

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