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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Max Wood commented  ·   ·  Report

    Hi
    The Mac client has many problems but most of the time I can use it.
    The Latest iPhone update does not work on my iOs 7 iPhone.
    Any chance of fixes please?

  • paul commented  ·   ·  Report

    hi

  • Fatih Gulsoy commented  ·   ·  Report

    Hi;
    About Split Tunnelling there seems are problem, below are the steps i tried.

    - Enabled Split Tunneling and removed Mozilla Firefox from the list.
    - Connected to PPTP UK thru the PureVpn software.
    - Opened Chrome and Firefox simultaneously. Tried some websites.
    - Taobao.com is working normal speed and connects China website thru both of the browsers.
    - In both browsers Facebook is blocked. So as Youtube.

    It seems when i split the connection into two browsers, either both browsers are connected to purevpn servers, or both are disconnected.
    I could not well understand if i am doing something wrong.

    Is there anything else that i can try ?
    Thanks.

  • Gian commented  ·   ·  Report

    Hi Sir,
    I accon activate the tuneling mode. Although I rune PureVPN as administrator, it stil asks me to do it.
    I'm on Win8.1

  • May commented  ·   ·  Report

    Dear Customer Service Representative,
    My user login is pureVPN0S167670.
    I want to renew this login, but I don't know the renewal plan and the renewal procedure.
    Would you send me the information about it?
    Thank you.
    Best Regards,
    May

  • michele commented  ·   ·  Report

    Still no one has bothered to get back in touch via email or more importantly... telephone.

    My number is China +86 158 0097 8517

    Michele Cowie wants her money back now!!!

  • michele commented  ·   ·  Report

    PUREVPN.COM is now nothing but a joke. Nothing is coming through at all and there is none of the following:
    1. working emails via Yahoo, Google or even MS Outlook
    2. Customer service replies

    Basically after giving you several chances and wishing positives thoughts a plenty it is time to give up.

    Return my money paid and be lucky that I'm not seeking compensation for heartache as I have been unable to connect with UK to speak to family either!

    Regards

    Michele Cowie

  • michele commented  ·   ·  Report

    Hi
    The connection is now so bad that I can't even go to the live connection. I really think that the time has come for a refund. If you look back at the short time I have had Pure, it hasn't been a good experience and now I'm not receiving answers to my questions and today haven't been able to connect my questions to you. No live support either.
    Please cancel and refund my monies paid, I hate to say but Astrill was slightly more reliable.

    Regards

    Michele

  • michele commented  ·   ·  Report

    Hi
    Hoping for some great support.
    Although I pay for 30+ my system is down to 0.002mbps.
    Can you give me advice to get this up in to the 20s please

  • Dennis Borgmann commented  ·   ·  Report

    Acct # 53588322 Order Ref # 83493900 has down loaded the software how can I proceed with a password.

  • michael graham commented  ·   ·  Report

    Having trouble renewing my annual fee as UAE seems to be blocking the payment function

  • Boning Dong commented  ·   ·  Report

    The speed is really very unstable. Sometimes, I even can't use it. I really want my money back.

  • michele commented  ·   ·  Report

    Hello
    Is there anyway to speed up my signal. I have 30MB here in China but only running at 0.27MB max.
    Really frustrating so would appreciate any help.
    Regards
    Michele

  • michele commented  ·   ·  Report

    Hello
    I have been having dreadful problems logging in and I have to reinstall PUREVPN every time I open the computer.

    Anyway, I have paid for 30M speed but have noted that I'm receiving 0.03M on average. Is there something I can do to speed everything up?

    Michele

  • Estelle Achard commented  ·   ·  Report

    I just buy a new account, but it does not work...
    purevpn0s593968

    Thanks to help me !

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