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How can we improve our PureVPN on Windows?

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AdminPureVPN (Product Team, PureVPN.com) shared this idea  ·   ·  Report…  ·  Admin →
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  • Preston Burris commented  ·   ·  Report

    I have spent over 3 hours in the last two day waiting for chat tech support to cancel my subscription. Log on takes forever and serveice is very slow and unreliable. That is reason I want to cancel my subscription.

  • Luccia Rogers commented  ·   ·  Report

    First, your servers in Canada do not work. Then, your Support system refuses to accept a Support message. You can deliver service and support for the money you take.

  • mister smith commented  ·   ·  Report

    showtimeanytime smartdns is currently not working

  • Kate Burford commented  ·   ·  Report

    I cannot see how to redirect my connection to stream the USA Netflix to New Zealand

  • Kaitlin commented  ·   ·  Report

    I am unable to use your service, despite paying for 2 years in advance. I have tried and tried to get help from you but only get daft suggestions like " enter name and password manualy" as if I hadnt been doing that for hours. You have been less than helpful, I am still without a service and how you stay in business I don't know. All my requests are classed as Low priority. Although I am unable to use the service I have paid for. I can't even get my money back as you refuse to accept the name and password you have given me. I am going to attempt once again to see if your willing to help.

  • mister smith commented  ·   ·  Report

    A potential useful feature would be if the software could cycle throught the list of servers.

    So connect to server "A" then ten minutes after the software disconnects and reconnects to the server "B" and so on and so forth.

    This is useful for example as internet services like mega.nz restrict the amount a person can download from one ip address (this is even applicable to an users own files) having the purevpn automatically change server after a set amount of time would solve this problem.

  • peter commented  ·   ·  Report

    VPN wont start up, is my subscription out of date

  • ZHAO,SHAN commented  ·   ·  Report

    本人2016年7月20日购买的两年VPN服务，自8月4日起无法使用，请给予解决。
    Himself on July 20, 2016 to buy VPN service, two years since August 4, can't use, please give to solve.

  • Johnson Zeng commented  ·   ·  Report

    the speed of Pure vpn is too slowly,I was so angry thant to get my money back！

  • Misshelle commented  ·   ·  Report

    I have been having trouble using vpn while connected to interent. Can not figure out how to trouble shoot ? Can I get some assistance.
    When I look at my connection its connected to interent but the vpn is not getting interent service, how do I change this?

    I'm using a public network @ my work

  • Aleksei commented  ·   ·  Report

    Hello, could you explain me in details, how to install your VPN on my
    Smartphone with Android 4.4.2? Your VPN works well only on my desktop
    and laptop, but Smartphone also allows to get connected to VPN in theory.
    I know my user name and password, which identify my paid subscription,
    but I don't know type of VPN, server address and all other specific data,
    which Smartphone requires to introduce.

  • Julien commented  ·   ·  Report

    error 868

  • mark commented  ·   ·  Report

    Netflix USA does not work. This was the main reason I was using this service. What is going on? It used to work. I can send you a screen shot if you wish.

  • danny commented  ·   ·  Report

    country Thailand

  • lindsay commented  ·   ·  Report

    we have the gold package and the dedicated server for access to Hulu. It has been working until this morning. It is now giving me an error that it's trying to access through an anonmyous proxy tool. Please advise. Thanks!

  • abrahem commented  ·   ·  Report

    abrahem love

  • anrga commented  ·   ·  Report

    hello sir,
    i have send my verification photo to enquiry@purevpn.com
    please verify my acount ASAP because i have to get online now
    thank you

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